The Taunton Press, Inc.

Take one: I ordered a book in September or OctoberBook on pruning, good time of the yearIn Canada you must prune before the winter sets inI paid for it online, Nowhere had I seen that this was a digital book, but I admit this may have been my oversightTake two: After waiting for about a month , I called and was told that what I had paid for was a digital book, not a print book, but that my link to the digital book was no longer active!,,, I had to pay an additional amount if I wanted the print book to be sentI accepted and paid againTake three: The printed book never arrived and the email sent with the order info said there was no tracking number availableI called and said I had not received the book paid for (twice) and that I had no tracking number to verify the shipment The agent lady was very confused and confusing, She said the book was sent by ***, which is not for a shipment to Canada - that probably indicated it had been wrongly addressed!Take four: the lady offers to renew the shipment but then says that since we are on Monday November 21, which happens to be the week preceding Thanksgiving holiday, then I could not be given a tracking number before the following Monday, November ! I spoke to the supervisor who promised that the shipment would be made that day but that the tracking number for this second mail shipment would be sent for sure on Monday November 28, after Thanksgiving - before was not possible (they must have been too busy waiting for the holiday coming up only on the following Thursday!Take five: At 10:01PM on Monday November 28, I write an email to customer service to say I never received the promised tracking number, nor any book, neither from the first, nor the second, nor the third order or shipmentI write that I am ready to report them and notify my credit card company about the fraud and I give them hours to confirm shipment and send a tracking number as promisedTake six: On Tuesday November at 21:PM and no earlier, I receive an email from customer services confirming the shipment and providing a tracking number in the form of a hyperlinkClicking on the number, I end up on a *** web page with my tracking number indicated, followed by the note "The Postal Service could not locate the tracking information for your requestPlease verify your tracking number and try again later."
Take seven: Let's see what The Tauton Press creates for our entertainment, on Take I have not verified how often I was invoiced by this company, for a one book never received, nor how muchI will provide that information in case I have to file a complaint

TRIED TO PLACE AN ORDER FOR ITEMS THAT WERE VIDEOS FROM TAUNT ON STORE THEY HAD PREVIOUSLY SENT ME A COUPON THAT SAID "SAVE 20%" ON YOUR NEXT ONLINE PURCHASE FROM THEM (COUPON EXPIRES 12/31/2017) THE ITEMS WERE NOT ON SALE OR DISCONTINUEDTHE COUPON WOULD NOT WORK AT ALL ON ONE OR MORE ITEMS! I DELETE THE ORDER WHEN THAT OCCURRED I CONSIDER THIS ADVERTISING AND MAIL FRAUD SINCE THE COUPON WAS SENT TO ME THROUGH THE MAIL

We subscribe to *** *** *** *** ***..both excellent magazinesCustomer service is bordering on abysmal: pleasant people on the phone who, in my case, have been unable to address the simplest of issues for several days: finding and verifying my accountIt’s infuriatingThey need administrative/digital help

On 1/4/I placed an order at the Taunton Store I found that I mistakenly ordered three of one item and two of anotherI tried to contact customer service to correct the error but it asked for my account numberI have never seen what my account number isI think this is a poor way to do businessI,m now going to have to send the additional products backI don't appreciate the way I'v been treated

This company engages in deceptive marketing practices, specifically promoting products on various websites for a greatly reduced price (77% off) and then, once you click on the link to purchase the item it brings you to a page on their site where the item is full priceI wanted to purchase over of their specialty magazines, all of which were shown on sale for $In my cart they all showed up as $or $I chatted with someone who claimed they weren't familiar with the offerWhen I took screenshots and sent to them, she then claimed they weren't responsible for the ads or their content and wouldn't honor the pricingThat's bullThey pay to have these ads pop up on various websites (I believe it's called remarketing)Regardless, Taunton is responsible for the ads; they purchased the service and either created or approved the contentToday while I was on the web the ads showed up on different sites but promoting the same sale priceVery disappointing they use these tactics to bring traffic to their site and then overcharge their customers

Take one: I ordered a book in September or OctoberBook on pruning, good time of the yearIn Canada you must prune before the winter sets inI paid for it online, Nowhere had I seen that this was a digital book, but I admit this may have been my oversightTake two: After waiting for about a month , I called and was told that what I had paid for was a digital book, not a print book, but that my link to the digital book was no longer active!,,, I had to pay an additional amount if I wanted the print book to be sentI accepted and paid againTake three: The printed book never arrived and the email sent with the order info said there was no tracking number availableI called and said I had not received the book paid for (twice) and that I had no tracking number to verify the shipment The agent lady was very confused and confusing, She said the book was sent by ***, which is not for a shipment to Canada - that probably indicated it had been wrongly addressed!Take four: the lady offers to renew the shipment but then says that since we are on Monday November 21, which happens to be the week preceding Thanksgiving holiday, then I could not be given a tracking number before the following Monday, November ! I spoke to the supervisor who promised that the shipment would be made that day but that the tracking number for this second mail shipment would be sent for sure on Monday November 28, after Thanksgiving - before was not possible (they must have been too busy waiting for the holiday coming up only on the following Thursday!Take five: At 10:01PM on Monday November 28, I write an email to customer service to say I never received the promised tracking number, nor any book, neither from the first, nor the second, nor the third order or shipmentI write that I am ready to report them and notify my credit card company about the fraud and I give them hours to confirm shipment and send a tracking number as promisedTake six: On Tuesday November at 21:PM and no earlier, I receive an email from customer services confirming the shipment and providing a tracking number in the form of a hyperlinkClicking on the number, I end up on a *** web page with my tracking number indicated, followed by the note "The Postal Service could not locate the tracking information for your requestPlease verify your tracking number and try again later."
Take seven: Let's see what The Tauton Press creates for our entertainment, on Take I have not verified how often I was invoiced by this company, for a one book never received, nor how muchI will provide that information in case I have to file a complaint

I received a $charge on my credit card for a subscription I did not orderI do not receive any of their publicationsAs of yet my monies have not been returned

I signed up for a free day trial with *** *** magazine to gain access to their online content *** *** is owned by Tauton Press Despite giving all of my information, including my credit card, to complete the sign up process, I could not access anything on the site Everything remained behind a pay wall So I e-mailed customer service that same day and told them to cancel my membership immediately They replied to my e-mail to say my membership was cancelled effectively immediately and even showed my balance due as $ Fast forward to days later when my free trial would have ended had I stayed a member, and I was charged the full monthly price of $on the credit card I provided with my initial sign up I am in the process of getting this reversed, but this sort of practice is horrendous Tauton Press no doubt relies on a percentage of people not catching this charge and letting it pass This is borderline fraudulent

I signed up for a free day trial with *** *** magazine to gain access to their online content *** *** is owned by Tauton Press Despite giving all of my information, including my credit card, to complete the sign up process, I could not access anything on the site Everything remained behind a pay wall So I e-mailed customer service that same day and told them to cancel my membership immediately They replied to my e-mail to say my membership was cancelled effectively immediately and even showed my balance due as $ Fast forward to days later when my free trial would have ended had I stayed a member, and I was charged the full monthly price of $on the credit card I provided with my initial sign up I am in the process of getting this reversed, but this sort of practice is horrendous Tauton Press no doubt relies on a percentage of people not catching this charge and letting it pass This is borderline fraudulent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

TRIED TO PLACE AN ORDER FOR ITEMS THAT WERE VIDEOS FROM TAUNT ON STORE THEY HAD PREVIOUSLY SENT ME A COUPON THAT SAID "SAVE 20%" ON YOUR NEXT ONLINE PURCHASE FROM THEM (COUPON EXPIRES 12/31/2017) THE ITEMS WERE NOT ON SALE OR DISCONTINUEDTHE COUPON WOULD NOT WORK AT ALL ON ONE OR MORE ITEMS! I DELETE THE ORDER WHEN THAT OCCURRED I CONSIDER THIS ADVERTISING AND MAIL FRAUD SINCE THE COUPON WAS SENT TO ME THROUGH THE MAIL

On June I purchased a video instruction program on *** ***I was charged on my credit card $I waited a week to hear something, but never received the video or any information about how to access itI started calling customer service on June I have called at least timesWhen I reach customer service they tell me that they see my order but I need to call *** *** which I did but there is no answerSometimes they refer me to a supervisor, who does nothing and sometimes they switch me to special services which has yet to even answer the phoneI spoke to a customer service agent named Theresa at least twice who was very polite but also did nothing to follow through or resolve the problemJust switched me to someone else and left me hangingI spoke with Serena who was also very nice and did nothing I even called the CEO Dan M*** and left a detailed message and there was no response from him eitherI even told Theresa, as nicely as I could, tha

Signed up for the year membership at the websiteThere's a guarantee that states, "100% Guarantee If you are not completely satisfied, you may cancel your subscription at any time, and we'll immediately refund your payment in fullNo questions asked."
Their website doesn't have a way for me to manage my own membership (no way for me to cancel)I sent them an email that they ignoredI used their website to chat with support and was told that the refund was not 100%I was given a phone number to call and told to talk to a supervisor there if I wanted a refund in full
Granted, they're not asking any questions, but this is a needlessly difficult process - not exactly what I would call "immediately refunded."

Signed up for the year membership at the websiteThere's a guarantee that states, "100% Guarantee If you are not completely satisfied, you may cancel your subscription at any time, and we'll immediately refund your payment in fullNo questions asked."
Their website doesn't have a way for me to manage my own membership (no way for me to cancel)I sent them an email that they ignoredI used their website to chat with support and was told that the refund was not 100%I was given a phone number to call and told to talk to a supervisor there if I wanted a refund in full
Granted, they're not asking any questions, but this is a needlessly difficult process - not exactly what I would call "immediately refunded."

This company engages in deceptive marketing practices, specifically promoting products on various websites for a greatly reduced price (77% off) and then, once you click on the link to purchase the item it brings you to a page on their site where the item is full priceI wanted to purchase over of their specialty magazines, all of which were shown on sale for $In my cart they all showed up as $or $I chatted with someone who claimed they weren't familiar with the offerWhen I took screenshots and sent to them, she then claimed they weren't responsible for the ads or their content and wouldn't honor the pricingThat's bullThey pay to have these ads pop up on various websites (I believe it's called remarketing)Regardless, Taunton is responsible for the ads; they purchased the service and either created or approved the contentToday while I was on the web the ads showed up on different sites but promoting the same sale priceVery disappointing they use these tactics to bring traffic to their site and then overcharge their customers

We subscribe to *** *** *** *** ***..both excellent magazinesCustomer service is bordering on abysmal: pleasant people on the phone who, in my case, have been unable to address the simplest of issues for several days: finding and verifying my accountIt’s infuriatingThey need administrative/digital help

I started to sign up for a "Free trial subscription" to *** ***" on their website I was willing to endure the ads for a chance to look at the articles But when I got to the sign up page most of it was grayed out It wasn't until AFTER I had given them my email address I discovered that I had to give them my credit card SCAM!! I tried, but could not read the details through the grayed out screen I would have been ok with it if the web site had been straight forward about it but it was not It was deceiving

*** *** Magazine I renewed my subscription I received the last Feb/Mar issue in the mail but no digital issue without a fee?
I called, not able to connectI attempted to email "the form provided in the account" and continually get "ERROR" so not able to sendPhantom Customer Service, is not customer service

I received a $charge on my credit card for a subscription I did not orderI do not receive any of their publicationsAs of yet my monies have not been returned

On 1/4/I placed an order at the Taunton Store I found that I mistakenly ordered three of one item and two of anotherI tried to contact customer service to correct the error but it asked for my account numberI have never seen what my account number isI think this is a poor way to do businessI,m now going to have to send the additional products backI don't appreciate the way I'v been treated