We apologize for the late responseWe have been waiting for additional information from our 3rd party distributor and a waiting to make contact with the resident [redacted] CostanzoAttached you will find photo confirmation of non delivery to the residents homeIn addition we have placed a GEO-Fense around the area that will alert the distributor if the contractor enters the areaThis will assist in monitoring the distribution of our product We have also confirmed with the resident that there has been no deliveries as wellShe has my direct contact should she need any other assistance
The placement request complaint was escalated to our contractor for the area and he spoke with the carrier and did follow up service checksThe carrier had confused this address with another on his routeThe error was identified and addressed and the service checks have shown the paper is now being left by the garage as requestedthank you for bringing this to our attention and for the opportunity to address the concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This is the second time I have had to ask for Revdex.com assistance with this same issueMy mom is years old and does not feel confident to lean over and pick up the newspaper that is placed on the incline of our drivewayI have asked that the newspaper be placed up next to the garage door where the driveway is flatIf my mom falls picking up the paper, she cannot get up on her own, and it will be a call AND I will consider legal action against UT San Diego for incompetence and failure to follow up on customer requests which resulted in personal injuryI contacted customer service this week and I got their customary email stating that they have sent a message about my messageThere has been no change in paper placement, just like the numerous previous times that I contacted customer serviceIt is so ridiculous that I must go through Revdex.com to get any satisfaction!1) I would like the newspaper placed up next to the garage door on the flat of the driveway2) UT San Diego needs to review and/or revise how customer complaints are handledRight now they are ineffective
Revdex.com: We have reviewed the response made by the Union Tribune in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to us, if they will actually carry out this action and stop delivery to our neighborhood as promisedWe will wait to see if delivery stops this coming weekend, if it does, will consider this complaint resolved.We will be truly grateful if this action is successfully carried out by the Union Tribune Regards, Richard [redacted]
We have contacted our 3rd party distribution about the unwanted deliveriesThey will provide follow up with the carrier and in addition place the address in their GEO fencing radarWhich means that any time a carrier enters the area around the address the management is alerted
We have discussed this issue with our 3rd party distributor The action they will be taking to prevent any more deliveries: The area manager will follow up weekly until certain the issue has been resolved, address will be added to the hot sheet for additional follow up after the initial week monitoring, and the GEOFENCING will be placed around the address to alert the area manager
I recently spoke with Mr[redacted] about the refund of $ Since his payment was received at the time of the Revdex.com response his refund was not processed at that timeWe have confirmed with Mr [redacted] today that his refund has been processed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Upon my return from the post office to revieve the certified letter from AIC regarding the steps they claim to have taken to prevent them from delivering me a paper, I was greeted with yet another paper in my driveway It seems their method to prevent delivery have failed Regards, [redacted] ***
Mr***'s account was a unique issueHis account had an underlying issue to where certain transactions would not process successfullyWe have since resolved the issue and a refund was processed to Mr***I made contact with him today and discussed the issue and the resolution
We spoke directly with the consumer to address his specific concerns regarding his rate and concerns about our billing practicesIn regards to his specific conderns, we would like to note that as a billed subscriber Mr [redacted] would receive a bill both at 28-days in advance and 1-day in advance of his next payment date and the bill would reflect the new payment amountWe feel this provides the opportunity for a subscriber to review the price and decide if they wish to continue or not It is also worth noting that U-T San Diego subscription service is generally terminable at any time, and subscribers are not under any obligation to continue service in the event of a rate increaseWe also work very closely with customers to retain their business and this includes agreeing to honor a former price point if the rate is still availableWe value all of our customers and are willing to make concessions to provide a reasonable rate decrease when requested to assist with our customer’s financial situation or needs Specifically to the complaint regarding the website prices - we verified that the site discloses that promotional rates are subject to changeThe specific information is provided belowIn addition, on our website you will find our Subscription Information & PoliciesBoth posted notices provide detail on our price changes Additional information and policies applicable to U-T subscriptions may be found here Your subscription is for an ongoing service that is billed or charged in advance in periodic installments at the applicable subscription rate (the “Subscription Rate”)Your initial payment also includes an activation fee, which is a one-time, nonrefundable charge associated with the commencement of subscription serviceAlthough different payment options and packages are available, please note that subscriptions are not for defined or specific terms; service will continue unless and until you notify us that you wish to terminate your subscription or we otherwise discontinue service for any reasonEarly termination and/or refund processing fees may applyYou will be billed and responsible for payment for service through the effective date of termination of your subscriptionPlease also note that, other than during any initial minimum commitment period, Subscription Rates are subject to change at any time Finally, all of our billing communication points, including bills and rate notices, are currently under review and we will take Mr [redacted] ’s suggestions under consideration as part of this process
Our Local Community Values product is delivered by a 3rd party distribution company We have discussed this issue with them They have confirmed that the property at [redacted] will be placed on the permanent radar The address will be added to the GEOFENCING program This will alert the management any time the carrier enters the area around this address.If you should have any questions please feel let us know
We recently received several individual complaints from the same zip code pertaining to the Local Community Values distribution After researching the complaints we have found that this particular community has created their own bulletin board posts on [redacted] This website allows them to post notices for primarily their community One of the residents at the community had posted a link to our website and residents have placed their requests to stop the delivery of this productHowever, It may take up to weeks for the-opt out request to take effect and that information is not clear on the email formWe have asked our call center to update their email responses to clarify this information In addition, since we received several requests from the same neighborhood, we have made a business decision to stop the whole [redacted] community This request was entered into our database on 12/07/ but it was also escalated to the vendor contracted to deliver LCV and they verified that delivery would stop immediately In addition we have reached out to the resident to provide a follow up to our resolution
The residents address had a subscription started for our Sunday Best product in a women's nameAfter speaking with the resident we confirmed that the women does not reside at this addressWe stopped the product and confirmed with our 3rd party distributor that the product will no longer be delivered
We have confirmed with our 3rd party distributor that the ad products will no longer be delivered to Mr. [redacted] address. Secondly, our distributor will continue to monitor the location to ensure that the issue has been resolved. I spoke with Mr. [redacted] and he has stated that he has not received... any of the Local Community Values. In addition I have provided Mr. [redacted] with my direct line should he need further assistance.
We have taken the resident off of our delivery list for this productIn addition our 3rd party distributor has placed this resident on to their GEO fencing Which means that the manager will be alerted any time the contractor approaches the residents houseAn area manager will also provide follow to the resident up to weeks to ensure no deliveries were made
We have contacted our 3rd party distributor to ensure that the address is placed our the do not deliver listThe distributor will provide photo confirmation, place a geo-fence around the address which will alert the manager if the contractor enters the area, and will place on the permanent radar
hot list
We have left messages for the customer to provide the details as well
"
line-height:115%">Thank you for forwarding the complaint
received from *** *** and for the opportunity to address this matter
Although we believe that Ms*** would
have received notification of both the possibility and the occurrence of changes
in her subscription payment amount (including email notification in advance of
payments), it is clear from her complaint that she was not aware of these
communications Since customer
satisfaction is a priority to us, and in consideration of Ms***’s many
years of readership, we are issuing her the requested refund of the difference
between subscription service at her original rate of $and the amounts
paid at increased rates
We regret that our efforts to
communicate with Ms*** on these matters were unsuccessful, and we hope to
have the privilege of her ongoing business as a valued subscriber
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We apologize for the late responseWe have been waiting for additional information from our 3rd party distributor and a waiting to make contact with the resident [redacted] CostanzoAttached you will find photo confirmation of non delivery to the residents homeIn addition we have placed a GEO-Fense around the area that will alert the distributor if the contractor enters the areaThis will assist in monitoring the distribution of our product We have also confirmed with the resident that there has been no deliveries as wellShe has my direct contact should she need any other assistance
The placement request complaint was escalated to our contractor for the area and he spoke with the carrier and did follow up service checksThe carrier had confused this address with another on his routeThe error was identified and addressed and the service checks have shown the paper is now being left by the garage as requestedthank you for bringing this to our attention and for the opportunity to address the concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This is the second time I have had to ask for Revdex.com assistance with this same issueMy mom is years old and does not feel confident to lean over and pick up the newspaper that is placed on the incline of our drivewayI have asked that the newspaper be placed up next to the garage door where the driveway is flatIf my mom falls picking up the paper, she cannot get up on her own, and it will be a call AND I will consider legal action against UT San Diego for incompetence and failure to follow up on customer requests which resulted in personal injuryI contacted customer service this week and I got their customary email stating that they have sent a message about my messageThere has been no change in paper placement, just like the numerous previous times that I contacted customer serviceIt is so ridiculous that I must go through Revdex.com to get any satisfaction!1) I would like the newspaper placed up next to the garage door on the flat of the driveway2) UT San Diego needs to review and/or revise how customer complaints are handledRight now they are ineffective
Revdex.com: We have reviewed the response made by the Union Tribune in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to us, if they will actually carry out this action and stop delivery to our neighborhood as promisedWe will wait to see if delivery stops this coming weekend, if it does, will consider this complaint resolved.We will be truly grateful if this action is successfully carried out by the Union Tribune Regards, Richard [redacted]
We have contacted our 3rd party distribution about the unwanted deliveriesThey will provide follow up with the carrier and in addition place the address in their GEO fencing radarWhich means that any time a carrier enters the area around the address the management is alerted
We have discussed this issue with our 3rd party distributor The action they will be taking to prevent any more deliveries: The area manager will follow up weekly until certain the issue has been resolved, address will be added to the hot sheet for additional follow up after the initial week monitoring, and the GEOFENCING will be placed around the address to alert the area manager
I recently spoke with Mr[redacted] about the refund of $ Since his payment was received at the time of the Revdex.com response his refund was not processed at that timeWe have confirmed with Mr [redacted] today that his refund has been processed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Upon my return from the post office to revieve the certified letter from AIC regarding the steps they claim to have taken to prevent them from delivering me a paper, I was greeted with yet another paper in my driveway It seems their method to prevent delivery have failed Regards, [redacted] ***
Mr***'s account was a unique issueHis account had an underlying issue to where certain transactions would not process successfullyWe have since resolved the issue and a refund was processed to Mr***I made contact with him today and discussed the issue and the resolution
We spoke directly with the consumer to address his specific concerns regarding his rate and concerns about our billing practicesIn regards to his specific conderns, we would like to note that as a billed subscriber Mr [redacted] would receive a bill both at 28-days in advance and 1-day in advance of his next payment date and the bill would reflect the new payment amountWe feel this provides the opportunity for a subscriber to review the price and decide if they wish to continue or not It is also worth noting that U-T San Diego subscription service is generally terminable at any time, and subscribers are not under any obligation to continue service in the event of a rate increaseWe also work very closely with customers to retain their business and this includes agreeing to honor a former price point if the rate is still availableWe value all of our customers and are willing to make concessions to provide a reasonable rate decrease when requested to assist with our customer’s financial situation or needs Specifically to the complaint regarding the website prices - we verified that the site discloses that promotional rates are subject to changeThe specific information is provided belowIn addition, on our website you will find our Subscription Information & PoliciesBoth posted notices provide detail on our price changes Additional information and policies applicable to U-T subscriptions may be found here Your subscription is for an ongoing service that is billed or charged in advance in periodic installments at the applicable subscription rate (the “Subscription Rate”)Your initial payment also includes an activation fee, which is a one-time, nonrefundable charge associated with the commencement of subscription serviceAlthough different payment options and packages are available, please note that subscriptions are not for defined or specific terms; service will continue unless and until you notify us that you wish to terminate your subscription or we otherwise discontinue service for any reasonEarly termination and/or refund processing fees may applyYou will be billed and responsible for payment for service through the effective date of termination of your subscriptionPlease also note that, other than during any initial minimum commitment period, Subscription Rates are subject to change at any time Finally, all of our billing communication points, including bills and rate notices, are currently under review and we will take Mr [redacted] ’s suggestions under consideration as part of this process
Our Local Community Values product is delivered by a 3rd party distribution company We have discussed this issue with them They have confirmed that the property at [redacted] will be placed on the permanent radar The address will be added to the GEOFENCING program This will alert the management any time the carrier enters the area around this address.If you should have any questions please feel let us know
We recently received several individual complaints from the same zip code pertaining to the Local Community Values distribution After researching the complaints we have found that this particular community has created their own bulletin board posts on [redacted] This website allows them to post notices for primarily their community One of the residents at the community had posted a link to our website and residents have placed their requests to stop the delivery of this productHowever, It may take up to weeks for the-opt out request to take effect and that information is not clear on the email formWe have asked our call center to update their email responses to clarify this information In addition, since we received several requests from the same neighborhood, we have made a business decision to stop the whole [redacted] community This request was entered into our database on 12/07/ but it was also escalated to the vendor contracted to deliver LCV and they verified that delivery would stop immediately In addition we have reached out to the resident to provide a follow up to our resolution
The residents address had a subscription started for our Sunday Best product in a women's nameAfter speaking with the resident we confirmed that the women does not reside at this addressWe stopped the product and confirmed with our 3rd party distributor that the product will no longer be delivered
We have confirmed with our 3rd party distributor that the ad products will no longer be delivered to Mr. [redacted] address. Secondly, our distributor will continue to monitor the location to ensure that the issue has been resolved. I spoke with Mr. [redacted] and he has stated that he has not received... any of the Local Community Values. In addition I have provided Mr. [redacted] with my direct line should he need further assistance.
We have taken the resident off of our delivery list for this productIn addition our 3rd party distributor has placed this resident on to their GEO fencing Which means that the manager will be alerted any time the contractor approaches the residents houseAn area manager will also provide follow to the resident up to weeks to ensure no deliveries were made
we have revised the receipt for our customer and provided the details in the receipt has she requested
We have contacted our 3rd party distributor to ensure that the address is placed our the do not deliver listThe distributor will provide photo confirmation, place a geo-fence around the address which will alert the manager if the contractor enters the area, and will place on the permanent radar
hot list
We have left messages for the customer to provide the details as well
"
line-height:115%">Thank you for forwarding the complaint
received from *** *** and for the opportunity to address this matter
Although we believe that Ms*** would
have received notification of both the possibility and the occurrence of changes
in her subscription payment amount (including email notification in advance of
payments), it is clear from her complaint that she was not aware of these
communications Since customer
satisfaction is a priority to us, and in consideration of Ms***’s many
years of readership, we are issuing her the requested refund of the difference
between subscription service at her original rate of $and the amounts
paid at increased rates
We regret that our efforts to
communicate with Ms*** on these matters were unsuccessful, and we hope to
have the privilege of her ongoing business as a valued subscriber
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***