The Party Store

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

we have contacted the customer and resolved the issue to his satisfactionwe request his complaint be removed once you have verifiedthank you

Mr [redacted] ,We apologize for the delay in the processing your refundThis is very unusual for us and this was explained when our CFO called you to explain We are sorry for the in convenience and believe we have rectified this to your satisfactionThank you and have a great weekend

Doug V [redacted] (owner) contacted Mr [redacted] by phone to apologize for the delay in receiving his carrier, as the delivery time certainly went well beyond the norm for this type of product I let him know that we were in communication with the manufacturer throughout these past months in an effort to get his (and his fellow officers) carriers shipped.I then informed him that our records show that his carrier was shipped out on June 19th and delivered to his department on June 21st, The packages were signed for by his Sergeant and included his carrier and other carriers for other officers Mr [redacted] is going to check back with his department today to see if his carrier can be located and let me know if they were able to find it for him I will follow up with Mr [redacted] early next week to ensure that he is in receipt of his carrier and see if there is anything else I can do to assist him

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Revdex.com: I am very pleased with the quick response from both the Ohio Revdex.com and from V*** Outdoors and I am satisfied with the resolution of my complaintI feel that they have gone above and beyond to set this unfortunate misunderstanding rightThank you

we have resolved the issue to his satisfaction through further explanation of details relating to the transaction along with an apology for a lack of thorough communication from my staff to him as to what was transpiring on our end.Thank you!Doug V***Vice PresidentV*** Outdoors, Inc

Revdex.com,I have tried to contact Mr** separate times via the daytime phone listed in the complaintAll times I have left contact information and have yet to hear from Mr**As I read the complaint the reason for wanting to return the firearm is Mr **'s inability to pass a background check
to pick up the firearmWe have no problem in bringing the firearm back into our inventory but due to the circumstances created on Mr**'s end (inability to pass background check) that Mr.** would fall under our return policy which he would be subject to freight to and from Colorado ($each way) plus a $restocking feehaving no luck in contacting Mr **We were going to offer to wave one of the $dollar frtfee'sWe are still willing to do so to preserve good customer relationsso from our end Mr** would receive a refund of his purchase price less the $(instead of $75) to his credit cardThe only other issue we have at this time is we haven't received the firearm back from the dealer he requested it shipped toUntil we receive the firearm back we still consider it property of Mr ** and cannot process any refundWe have issued a call tag for said firearm and have been in contact with the dealer to ship the firearm back to us but at the time of this response we still show it at the dealerWe will continue to monitor the call tag to insure the shipment is taking placeThe other option Mr** would have if the background check was wrong would be to have the dealer maintain possession of the firearm till Mr ** corrects the background check so he can pick his firearm up. Thank you, Todd V

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Doug V*** (owner) contacted Mr*** by phone to apologize for the delay in receiving his carrier, as the delivery time certainly went well beyond the norm for this type of product.? I let him know that we were? in communication with the manufacturer throughout these past months in an
effort to get his (and his fellow officers) carriers shipped.I? then informed him that our records show that his carrier was shipped out on June 19th and delivered to his department on June 21st, 2018.? The packages were signed for by his Sergeant and included his carrier and? other carriers for other officers.? Mr*** is going to check back with his department today to see if his carrier can be located and let me know if they? were able to? find it for him.? I will follow up with Mr*** early next week to ensure that he is in receipt of his carrier and see if there is anything else I can do to assist him

we have contacted the customer and resolved the issue to his satisfaction. we request his complaint be removed once you have verified. thank you

We received notification of your complaint to the Revdex.com on 9/22/16 regarding being turned down on your attempt to purchase Winchester Ranger 9mm ammunition.  In reviewing the details, I found that one of my employees erroneously determined that Corrections Officers do not qualify to purchase...

Ranger ammunition (when, in fact, they do) and turned down your sale as a result.  As you noted in your complaint, our website clearly states that you do qualify.  The employee that made the decision to override our written policy did so, inexplicably, without the authority of her manager. Accordingly, we reached out to you Friday by phone to allow you to proceed with the purchase of the ammunition as you intended.  Your ammunition will ship out to you this week and we will not be charging you the freight to ship it due to your inconvenience. I truly apologize for your inconvenience in this matter!  I trust that you are satisfied with the resolution of this matter.  Please feel free to reach out to me by e-mail or phone if you have any other questions, comments or concerns you would like to express.    Thanks again for your patience with us and have a great day! Doug V[redacted]Vice President

Mr. [redacted],We apologize for the delay in the processing your refund. This is very unusual for us and this was explained when our CFO called you to explain.  We are sorry for the in convenience and believe we have rectified this to your satisfaction. Thank you and have a great...

weekend.