The Parts Place

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ This is the first time the customer has contacted us in regards to an order from November 7th, I actually received this Revdex.com inquiry along with an email from the customer this morning in my inboxThis is the first we have heard anything about an order that was shipped almost a year agoI replied to the customer a few minutes agoIn all the years I have been working here, this is the first time my company has been sent to the Revdex.com without having been contacted to fix any problems beforehand by the customerI feel it's completely unfair that the customer just realized that they have problems almost a year after and they contact you firstThe customer purchased the incorrect trim rings for his car, we sent him what was orderedI requested pictures of the parts he says are incorrect so I can see what was sent and see what needs to be taken care of to fix the problemThe door panels were not even ordered from my company and the damaged on the woodgrain occurred almost an entire year ago and on that particular problem, that cannot be taken care ofCompanies have policies for a reasonWe have a 30-day policy on returns and shortagesWe will take care of the problems once we know exactly what they are even though it is way past the time frame