My name is Jennifer E***, and I am co-representative for The Big B Tire storeI have reviewed this with my staff and I would like to clarify the situationMr [redacted] came to our store on February 4th and purchased used 215/45/tires with 40% tread for a total cost of $He returned to the store just over a week later asking for a free replacement of the two front tiresMy salesman looked at the two tires and could clearly see that the tread had been burned off, most likely from racing and/or misuse of his car and tiresMr [redacted] was unhappy with our decision and returned on a week day, the following week, to discuss this issue with our managerBoth our manager and the other co-representative, Jamie, discussed this with Mr [redacted] and determined the same conclusion that our salesman had, as stated aboveMr [redacted] was again unhappy with this decision and the tone turned aggressive and threateningHe then left and made a formal complaint with the Revdex.comWe have been in business since We stand by our tires and offer a 2-week repair/replacement warranty on every used tire we sellIf we had sold Mr [redacted] a faulty tire, we would gladly repair or replace itHowever, for the tread on both tires to be equally worn down so rapidly and evenly, this raises a large red flag for us, and we do not feel we should take on the liability in this caseThank you, Jennifer E***
Mr [redacted] did purchase used tires that had % tread on themHe did return a week later and Mr [redacted] stated the tire were badThe rubber fell offThe salesman tired to explain to him that the tire had been burnt off the tire, not fallen offMr [redacted] 's came back the next day and talked to RandyRandy is the managerAgain he was told that the tires on the front of his car had been burnt offThe two rear tires were 90% treadThe tires on the front of his Toyota had been burnt offThey were melted and flaky lookingHe threaten the employee's and left
My name is Jennifer E***, and I am co-representative for The Big B Tire storeI have reviewed this with my staff and I would like to clarify the situationMr [redacted] came to our store on February 4th and purchased used 215/45/tires with 40% tread for a total cost of $He returned to the store just over a week later asking for a free replacement of the two front tiresMy salesman looked at the two tires and could clearly see that the tread had been burned off, most likely from racing and/or misuse of his car and tiresMr [redacted] was unhappy with our decision and returned on a week day, the following week, to discuss this issue with our managerBoth our manager and the other co-representative, Jamie, discussed this with Mr [redacted] and determined the same conclusion that our salesman had, as stated aboveMr [redacted] was again unhappy with this decision and the tone turned aggressive and threateningHe then left and made a formal complaint with the Revdex.comWe have been in business since We stand by our tires and offer a 2-week repair/replacement warranty on every used tire we sellIf we had sold Mr [redacted] a faulty tire, we would gladly repair or replace itHowever, for the tread on both tires to be equally worn down so rapidly and evenly, this raises a large red flag for us, and we do not feel we should take on the liability in this caseThank you, Jennifer E***
Mr [redacted] did purchase used tires that had % tread on themHe did return a week later and Mr [redacted] stated the tire were badThe rubber fell offThe salesman tired to explain to him that the tire had been burnt off the tire, not fallen offMr [redacted] 's came back the next day and talked to RandyRandy is the managerAgain he was told that the tires on the front of his car had been burnt offThe two rear tires were 90% treadThe tires on the front of his Toyota had been burnt offThey were melted and flaky lookingHe threaten the employee's and left