Hi Marie, Below is the email chain after Sean our leasing agent spoke to ***, letting her know he had other applicants for the home It is late afternoon on the 14th and *** is still needing to send in more documentation to complete the application process. Please let me
know if you need any further documentation. Thanks! Emilee K*** Office Manager, HR Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are moving forward with a lawsuitGorenter has illegally kept the security deposit and claims the work has not been completed yet A new tenant has already moved into the property as of 8/24/ Gorenter will not provide proof of the work doneWe maintained the tree the whole time we lived there and I have move in pictures of the tree when we first signed our lease four years agoGorenter has charged $to chop a tree beyond what we were presented with upon signing of our leaseWe are not responsible for their "new" cosmetic changes to the treeI will be bringing all of my proof to small claims courtThey are also not in possession of a new signed lease that supposedly took effect this yearWe did not sign the lease delivered because Gorenter illegally tried to raise our rent by $without owner consentWe contacted the owner and advised them that we would be moving because of the rental increase The owner contacted Gorenter who then sent a new month to month lease agreement with the correct rental amount a week prior to when the lease would take effect which we did not sign
Regards,
*** ***
My apologies for the time-lag in responding to the initial complaint by this tenant. I have recently stepped into the Operations Director position here at GoRenter and as such, only recently been made aware of this complaintAt GoRenter we do make every effort to address each of our Owner’s
concerns as they are brought to our attention. I am aware that my predecessor implemented many changes to the internal processing of our organization in an attempt to make these processes more efficient. Unfortunately, they had the reverse affect which did negatively affect our ability to timely disperse tenant funds to our owners. This problem has long been rectified. As such, after reviewing the Owner’s statement ending 12/31/17, I do see multiple disbursements of payments to the owner and that all funds collected by us, from his tenant, have been dispersed to the owner. In closing, I would also like to note that the Property Management Agreement between GoRenter the property owner ended on 11/06/
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The company's broker worked to make sure we were compensated for the various items due as well as refunded fees for services not adequately renderedAll complaints have been resolved, we've been released of our contract, and I'm hopeful the business is back on the right path.
Regards,
*** ***
on January 1st Gorenter.com bought the *** *** AccountsWe are a licensed realestate company with Arizona Department of RealestateThe owner had been a client of *** *** since and a client of Gorenter.com since There was an existing tenant in the property when
Gorenter.com took over the property that moved in the the home in and we had to evict and got a judgment in We don't allow tenants to make legal or illegal physical modifications to the home without prior authorizationIt is written in the leaseThe unsafe and illegal lighting that he's talking was there when the tenant was evicted in and had moved in on prior to us taking over the propertyWe don't know if it was put in by that tenant or an earlier oneThe management company wouldn't be liable for damage the tenant caused or created the tenants are*** *** and Gorenter.com were different companies with different principals and the transition was not a smooth oneDifferent Brokers etcSo his info even though we've explained it to him is incorrectIf the Revdex.com is still using *** *** as an email address they shouldn't beAll of this info has been discussed with the owner by email
The owner signed an agreement with Gorenter.com on 1-26-2015 for properties [redacted] and [redacted] and on 2-16-2016 signed an agreement for the property at [redacted]. All properties are in Phoenix, Az. The property that seems to be at issue is...
the [redacted]. signed up on 2-16-2016 but I’m not sure what she’s talking about when referring to money taken from her. 1. The owner on January 31st, February 1st and the 25th of 2016 sent the tenant letters asking the tenant to pay additional money the owner thought she was owed from the tenant.(See Exhibits 1,2&3) The tenants responded back on February 28, 2016 (Exhibit 4) Tenant had lived in the property for about 12 Years and was on a section 8 voucher.2. Neither the owner or the tenant had a copy of any lease agreements so we so we made contact with the tenants to sign a new lease. On March 1st the tenants came into the office and an email was sent to the owner advising her the arrangements the tenants were willing to do. (Exhibit 5)3. On March 14th , 2016 email sent to Martha asking about the section 8 payment and her response. (Exhibit 6)4. On March 28th , 2016 email sent to advise the owner that the tenant had not signed the lease agreement yet. This is when it started (Exhibits #7)5. Cancellation acceptance emails were sent on March 29th and again on the 30th, 2016 (Exhibits #8)6. The Brokers response to the owner (Exhibit 9)7. Attached is the operating statement for the [redacted]. property which shows the extra money collected that the tenant had agreed to pay to get caught up. We received no rent from section 8 for this property.8. Attached are the operating statements for the other 2 properties on Woodridge for the 2015 and 2016 years (Exhibits 11) All monies collected from the tenants have been credited to the owners account and bills paid and money sent to the owner according to the management agreement and according to Arizona Department of Real Estate regulations as you can see in the operating statements. As of the writing of this email we have not been contacted by anyone from the ADRE as to the owners allegations. During all the stuff going on in March the owner attempted to evict the tenants from the home even though she was receiving the majority of the rent from section 8 and the tenant was making payments to get caught up to us.ThanksBerne F[redacted]Chief Operating Officer E: [redacted]W: http://www.gorenter.comP: ###-###-####F: ###-###-####
Gorenter.com LLC is a licensed real estate company in the State of Arizona managing single family homes for individual owners. The tenant at the property [redacted], Scottsdale, Az. 85250 returned possession of the property on Friday the 24th of July. We processed and vended to the...
inspector Monday (due to the weekend). The inspection was completed Tuesday the following day. The attachments are the move out summary letter sent regarding her security deposit, the pictures of the property at the time of inspection, and our communication with the tenant. The pictures reflect the condition of the property upon move out. In our communication with her she indicated she paid for a janitorial and landscaper and she would send us those invoices as well as her pictures. As of today we have not received them. We suggested to the tenant she should have done an inspection after the work that she paid for was completed or get her money back from the people she used. As you can see in the pictures the yard was in need of cleanup and trimming, the home was in need of a janitorial (tubs, toilets, ceiling fans, oven, window sills, etc.), the pool needs to be cleaned and all the dirt out of the bottom of it, a broken window needs to be replaced, walls need to be repaired from damage and all the stencils and stickers removed before painting(not being charged for the actual painting), and damaged blinds need to be replaced. As per the [redacted] and the rules of the [redacted], security deposits are held in a trust account for the benefit of the tenant until such time as the tenant vacates the property. At that time an inspection is performed and damages and repair costs are determined. The security deposit is then released to the owner's account to help defray the expenses involved in getting the house rent ready again if the security deposit is more than those costs a refund is issued. If additional charges are due above the security deposit amount, the tenant will be asked to pay them. should the tenant refuse, the owner of this property is fully prepared to use any and all means available to collect the monies due.
Hi Marie, Below is the email chain after Sean our leasing agent spoke to ***, letting her know he had other applicants for the home It is late afternoon on the 14th and *** is still needing to send in more documentation to complete the application process. Please let me
know if you need any further documentation. Thanks! Emilee K*** Office Manager, HR Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are moving forward with a lawsuitGorenter has illegally kept the security deposit and claims the work has not been completed yet A new tenant has already moved into the property as of 8/24/ Gorenter will not provide proof of the work doneWe maintained the tree the whole time we lived there and I have move in pictures of the tree when we first signed our lease four years agoGorenter has charged $to chop a tree beyond what we were presented with upon signing of our leaseWe are not responsible for their "new" cosmetic changes to the treeI will be bringing all of my proof to small claims courtThey are also not in possession of a new signed lease that supposedly took effect this yearWe did not sign the lease delivered because Gorenter illegally tried to raise our rent by $without owner consentWe contacted the owner and advised them that we would be moving because of the rental increase The owner contacted Gorenter who then sent a new month to month lease agreement with the correct rental amount a week prior to when the lease would take effect which we did not sign
Regards,
*** ***
My apologies for the time-lag in responding to the initial complaint by this tenant. I have recently stepped into the Operations Director position here at GoRenter and as such, only recently been made aware of this complaintAt GoRenter we do make every effort to address each of our Owner’s
concerns as they are brought to our attention. I am aware that my predecessor implemented many changes to the internal processing of our organization in an attempt to make these processes more efficient. Unfortunately, they had the reverse affect which did negatively affect our ability to timely disperse tenant funds to our owners. This problem has long been rectified. As such, after reviewing the Owner’s statement ending 12/31/17, I do see multiple disbursements of payments to the owner and that all funds collected by us, from his tenant, have been dispersed to the owner. In closing, I would also like to note that the Property Management Agreement between GoRenter the property owner ended on 11/06/
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The company's broker worked to make sure we were compensated for the various items due as well as refunded fees for services not adequately renderedAll complaints have been resolved, we've been released of our contract, and I'm hopeful the business is back on the right path.
Regards,
*** ***
on January 1st Gorenter.com bought the *** *** AccountsWe are a licensed realestate company with Arizona Department of RealestateThe owner had been a client of *** *** since and a client of Gorenter.com since There was an existing tenant in the property when
Gorenter.com took over the property that moved in the the home in and we had to evict and got a judgment in We don't allow tenants to make legal or illegal physical modifications to the home without prior authorizationIt is written in the leaseThe unsafe and illegal lighting that he's talking was there when the tenant was evicted in and had moved in on prior to us taking over the propertyWe don't know if it was put in by that tenant or an earlier oneThe management company wouldn't be liable for damage the tenant caused or created the tenants are*** *** and Gorenter.com were different companies with different principals and the transition was not a smooth oneDifferent Brokers etcSo his info even though we've explained it to him is incorrectIf the Revdex.com is still using *** *** as an email address they shouldn't beAll of this info has been discussed with the owner by email
The owner signed an agreement with Gorenter.com on 1-26-2015 for properties [redacted] and [redacted] and on 2-16-2016 signed an agreement for the property at [redacted]. All properties are in Phoenix, Az. The property that seems to be at issue is...
the [redacted]. signed up on 2-16-2016 but I’m not sure what she’s talking about when referring to money taken from her. 1. The owner on January 31st, February 1st and the 25th of 2016 sent the tenant letters asking the tenant to pay additional money the owner thought she was owed from the tenant.(See Exhibits 1,2&3) The tenants responded back on February 28, 2016 (Exhibit 4) Tenant had lived in the property for about 12 Years and was on a section 8 voucher.2. Neither the owner or the tenant had a copy of any lease agreements so we so we made contact with the tenants to sign a new lease. On March 1st the tenants came into the office and an email was sent to the owner advising her the arrangements the tenants were willing to do. (Exhibit 5)3. On March 14th , 2016 email sent to Martha asking about the section 8 payment and her response. (Exhibit 6)4. On March 28th , 2016 email sent to advise the owner that the tenant had not signed the lease agreement yet. This is when it started (Exhibits #7)5. Cancellation acceptance emails were sent on March 29th and again on the 30th, 2016 (Exhibits #8)6. The Brokers response to the owner (Exhibit 9)7. Attached is the operating statement for the [redacted]. property which shows the extra money collected that the tenant had agreed to pay to get caught up. We received no rent from section 8 for this property.8. Attached are the operating statements for the other 2 properties on Woodridge for the 2015 and 2016 years (Exhibits 11) All monies collected from the tenants have been credited to the owners account and bills paid and money sent to the owner according to the management agreement and according to Arizona Department of Real Estate regulations as you can see in the operating statements. As of the writing of this email we have not been contacted by anyone from the ADRE as to the owners allegations. During all the stuff going on in March the owner attempted to evict the tenants from the home even though she was receiving the majority of the rent from section 8 and the tenant was making payments to get caught up to us.ThanksBerne F[redacted]Chief Operating Officer E: [redacted]W: http://www.gorenter.comP: ###-###-####F: ###-###-####
Gorenter.com LLC is a licensed real estate company in the State of Arizona managing single family homes for individual owners. The tenant at the property [redacted], Scottsdale, Az. 85250 returned possession of the property on Friday the 24th of July. We processed and vended to the...
inspector Monday (due to the weekend). The inspection was completed Tuesday the following day. The attachments are the move out summary letter sent regarding her security deposit, the pictures of the property at the time of inspection, and our communication with the tenant. The pictures reflect the condition of the property upon move out. In our communication with her she indicated she paid for a janitorial and landscaper and she would send us those invoices as well as her pictures. As of today we have not received them. We suggested to the tenant she should have done an inspection after the work that she paid for was completed or get her money back from the people she used. As you can see in the pictures the yard was in need of cleanup and trimming, the home was in need of a janitorial (tubs, toilets, ceiling fans, oven, window sills, etc.), the pool needs to be cleaned and all the dirt out of the bottom of it, a broken window needs to be replaced, walls need to be repaired from damage and all the stencils and stickers removed before painting(not being charged for the actual painting), and damaged blinds need to be replaced. As per the [redacted] and the rules of the [redacted], security deposits are held in a trust account for the benefit of the tenant until such time as the tenant vacates the property. At that time an inspection is performed and damages and repair costs are determined. The security deposit is then released to the owner's account to help defray the expenses involved in getting the house rent ready again if the security deposit is more than those costs a refund is issued. If additional charges are due above the security deposit amount, the tenant will be asked to pay them. should the tenant refuse, the owner of this property is fully prepared to use any and all means available to collect the monies due.