TeeCoon

This can be verified with the us postal serviceBoth packages had the exact same weight verifying that there could not possibly had been like items in the same package as the same of the one like item in the other packageEach package only contained one itemAll I want is my missing items or refunded for the missing items

Hi [redacted] We have now received the photo you sent for the item received and we have refunded the payment made for the undelivered items.The missing items will also be delivered as soon as it is ready from production.Thank you for your patience and understandingSincerely, TeeCoon Support Team

Hi [redacted] We are sorry for the inconvenience and delay in resolving your issue.Our Fulfillment Company is having issues with the production and were unable to easily replacethe items.We have refunded your payment for the items you ordered in FullIt should be credited back to youraccount within 5-days.Again, we would like to say how sorry we were for what happenedThank you for your patience and understandingSincerely,TeeCoon Support Team

Hi, We have successfully refunded this order The customer did place different orders from our websiteof the were fulfilled The 3rd one for the item in question was indeed part of a glitch in our system that never fulfilled that specific order We do apologize for that and we are re-sending the item to thecustomer and offering them a full refund on that particular order for the mask (which we have already processed as I type this) Sometimes glitches happen and we take responsibility for this order being lost as a result of that We do hope this is resolved and are open to further communication with the customer If you would like to see a screenshot of the refund we can also provide But, considering this is our first Revdex.com issue ever we have no clue if the file will be publicly shown and do not want to expose any personal information of the customers by uploading a photo of their order Thank you

We have refunded your payment in fullThank you

Hi ***,We apologize for the delay and inconvenience this may have caused you.The package we sent for your order may have been lost due to address issue.We have cancelled your order and refunded your payment for the leggingsThank you for your understandingHave a Great Day! Mara

Hi [redacted] , We are sorry to hear about your complaintWe checked our system and we were able to pull up the delivery informationmade last January 12, 2017.https://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted] As explained before when contacted our support that there was first an issue with our Fulfillment Company that preventedthem to have it delivered within weeks and then there was the confusion on the shipping address as it shows a reduncyof informationThe Order was made December 2, and processing/production takes 1-weeks and Delivery within1-weeks depending on locationWe are profoundly sorry for the inconvenience We appreciate your patience and understanding

Hi ***, We are sorry to hear that you have not been getting our replies to your messages.We have responded to all of them including the Facebook messages you left us.We are trying to resolve the issue and found that you have responded and chosenoption which gives you 30% discount refund and continue with the order.We have received that reply and process your order after we updated and fixed the confusing shipping address that came with the order: [redacted] A new tracking should be emailed to you soon.We are confused now as to what is the request since we already proceeded with Option 2.Please let us know so we can still cancel the shipment and process the full refund insteadSincerely, TeeCoon Support Team

Hi ***, We are sorry for the confusion and misunderstanding.We can issue a refund if that is what you want to resolve this issue.However, we have to take into account the time since order was made.We have some experience before with customers who claimed that refund was not received because its been more than daysIf youprefer a refund than another replacement, please confirm first with yourbank or card company that this is still possible so we can submit a refundThe packages we have sent for your order were both lost for some reason.If you can send an email to [email protected] ATTN Mara with yourcomplete Shipping address including the complete name of Addresseethen we can move forward with resolving this issueThe address both times you sentus is only MJ Satterthwaite and maybe the reason for not getting the packagesThank you for your patience and understandingBest, TeeCoon Support Team

Hi [redacted] ,First of all I wanted to personally apologize for the delay on your order.I know how frustrating it can be to order something online just to have delays and not receive the item you were expecting.Essentially, our supplier for our leggings informed us recently that they had a major issue on their end and it put their delivery schedule behind by to months.With that said, it’s not fair to you to make you wait after you paid your hard earned money.We appreciate you choosing to shop with us and do not want to leave a sour taste in your mouth.We would be happy to refund your payment but upon checking your order, a Chargeback was already filed and we cannotprocess cancellation or refund because the account was already on hold and we have to wait for the outcome before we can do anything about it.However upon checking further on the delivery status of your Order, both items showed delivered last May 4, with the following tracking: >https://tools.usps.com/go/TrackConfirmAction?tLabels= >https://tools.usps.com/go/TrackConfirmAction?tLabels=Again, we sincerely apologize for the any problem this created for you and we hope we have not upset you too much.From everyone at TeeCoon, we are so sorry [redacted] .Best wishes and take care, TeeCoon Support

We are extremely sorry for the delay and inconvenience this may have caused you.We have now refunded your order and we are still sending your order to compensate for your inconvenience.We have some issues with our supplier that have caused all the delay.Thank you for your understandingBest, TeeCoon Support

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This was refunded already.Please check with your bank or card company.We sent you an email confirmation when the refund was processed.Thanks, Customer Support

[redacted] [redacted] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

worst experience ever with online shopping. I ordered a Great Dane sweater dress about two months ago. the sweater took forever to arrive and the company said they shipped it before they actually shipped it. a week went by and I questioned them on deliver status as they did not give me a tracking number. once I got in contact by email to the company, they then told me it would be shipped out right away. I did end up getting a tracking number and the delivery took a while. I had already paid for shipping and the in the end, the sweater ended up costing me over 100 dollars. when it arrived it was sent to a shipping company where the wanted me to go and pay another 30 dollars for duty. I complained about this and the company only gave me a 14 dollar discount. when I finally got the sweater, it was way too small and the quality was poor. I emailed about getting an exchange but they told me the sweater was custom and there are no returns on custom orders. they should reword their refund policy as everything on that website is considered custom...EVEN IF THEY ADVERTISE EXACTLY WHAT I BOUGHT. their refund policy also says that refund will not be done if over 30 days. mine is past 30 days but only because they took weeks to reply and kept giving me the run around. they wanted pictures and measurements and the receipt...which I did not get in my package. I told them I want a refund and to send it back and get my money back but they refuse but offer maybe an exchange for a bigger size but still have yet to reply to my email that was sent on June 24th...it is now July 4th. Im thinking I am going to have to eat the money I lost with this useless company and alter the sweater myself. worst experience, zero willingness to help a customer. I hope all they money they have scammed off people is lost with the company that I hope goes under.

Hi ***, This was already cancelled and payment refunded.Please allow 5-days to be credited back to your account. Thank you for your patience and understanding. Best, TeeCoon Support Team

Hi ***, We are sorry to hear that you have not been getting our replies.We checked our support database and all messages were replied to.The collar you ordered was thru the Free Offer Plus shipping and as such wecan only replace when defective and a request was already submitted for
that.Please allow time for re-delivery.In regards to the other items ordered, both shows delivered in separate packages as shown in the tracking link below:Labrador Crew Socks * ***Infinity Puppy Bracelets - ***Again, we apologize for the confusion and inconvenience this may have caused you. Sincerely, TeeCoon Support Team

Hi ***, We are sorry for the confusion and misunderstanding.We can issue a refund if that is what you want to resolve this issue.However, we have to take into account the time since order was made.We have some experience before with customers who claimed that refund was not received because its been more than daysIf youprefer a refund than another replacement, please confirm first with yourbank or card company that this is still possible so we can submit a refund. The packages we have sent for your order were both lost for some reason.If you can send an email to [email protected] ATTN Mara with yourcomplete Shipping address including the complete name of Addresseethen we can move forward with resolving this issueThe address both times you sentus is only MJ Satterthwaite and maybe the reason for not getting the packages. Thank you for your patience and understanding. Best, TeeCoon Support Team

I have been waiting for this broken collar issue to be resolved for over a month now (from when I originally received it broken, and contacted the company about it) There is NO reason why I should not have the replacement by now Your responses of "it's been sent to the correct department, and they have to take care of it" is NOT acceptable any longer I waited about months to get this collar to start with, and then it took DAYS for you to even respond back to me when I tried to tell you I received it broken You then asked for a picture of the broken item, and I sent it you immediately I did everything timely and right on my end, but YOU are not! Over a month later I am STILL waiting for the replacement item to even be shipped out!! Now its over months since my original order, and you only respond to me when I finally go to the Revdex.com for help? Still no working product in my hands, as I am still waiting for it even to be shipped, which over a month later, this should have already been done!! This is SO unprofessional and unacceptable!

We are sorry for the confusion and misunderstanding.We have checked again on all your orders and all the leggings was already delivered in separate packages with the following tracking: *** - item9274899991753905206297 - items Thank you for your
patience and understanding. Best, TeeCoon Support Team