Store manager lied to me about having a leaking transfer case and got angry with me when I called him out on itOwner supports manager, denies lie Took my car in for an oil changeAfter some time, manager informed me that my transfer case was "gushing fluid." Knowing that my car had NO fluid leaks before I arrived and exhibited none of the symptoms that precede (or at least accompany) a transfer case leak, I asked what he meant He said leaking, and I did not believe him because my vehicle was asymtomatic before I arrived thereI told him to leave it beHe offered for me to go look and I declined and raised my concerns about it not leaking ANYTHING before I arrived at the shipHe because m=very short with me and said I was "insinuating" that he or mechanic had done something to my carHe instructed mechanic to pull car out and, despite them allegedly not even starting the oil change, it took over minutesChecked oil level when car was pulled out and it was emptyManager h
After getting my oil changed at other locations, I came here for an honest answer to a suspicious problem that other places were denying existed. Scott was honest, non bias, informative, and helpful guiding me through the right steps to get the problem resolved. I will be making this my permanent location for anything vehicle related because of their honesty and knowledge.
My GMC Yukon XL drivers side sideview mirror had come out of the "casing" and was just hanging by wiresThe mirror has the turn signal arrow in it, so when the signal was engaged, the arrow would light up redIt seems that a bracket behind the actual had broken and wasn't holding the mirror in place anymoreThe same day, my truck was driven to the Midas in Pasadena, MDThe shop foreman, **, offered to help fix the mirror and send another employee out to manipulate the mirror inside the casing, in doing so, he broke the actual glass in the mirrorThere are two cracks and bubbling in the center and the edge of the mirrorThe foreman was made aware and said that he would "take care of it"For one week, the foreman ordered the wrong mirror without the turn arrowOn Friday, April 1, I called the shop to find out status on the mirrorI spoke with **, who explained to me that the mirror was hard to find and the best he could do was not charge me labor but I would have to pay for the
After getting my oil changed at other locations, I came here for an honest answer to a suspicious problem that other places were denying existedScott was honest, non bias, informative, and helpful guiding me through the right steps to get the problem resolvedI will be making this my permanent location for anything vehicle related because of their honesty and knowledge
Store manager lied to me about having a leaking transfer case and got angry with me when I called him out on itOwner supports manager, denies lie
Took my car in for an oil changeAfter some time, manager informed me that my transfer case was "gushing fluid." Knowing that my car had NO fluid leaks before I arrived and exhibited none of the symptoms that precede (or at least accompany) a transfer case leak, I asked what he meant He said leaking, and I did not believe him because my vehicle was asymtomatic before I arrived thereI told him to leave it beHe offered for me to go look and I declined and raised my concerns about it not leaking ANYTHING before I arrived at the shipHe because m=very short with me and said I was "insinuating" that he or mechanic had done something to my carHe instructed mechanic to pull car out and, despite them allegedly not even starting the oil change, it took over minutesChecked oil level when car was pulled out and it was emptyManager h
Store manager lied to me about having a leaking transfer case and got angry with me when I called him out on itOwner supports manager, denies lie Took my car in for an oil changeAfter some time, manager informed me that my transfer case was "gushing fluid." Knowing that my car had NO fluid leaks before I arrived and exhibited none of the symptoms that precede (or at least accompany) a transfer case leak, I asked what he meant He said leaking, and I did not believe him because my vehicle was asymtomatic before I arrived thereI told him to leave it beHe offered for me to go look and I declined and raised my concerns about it not leaking ANYTHING before I arrived at the shipHe because m=very short with me and said I was "insinuating" that he or mechanic had done something to my carHe instructed mechanic to pull car out and, despite them allegedly not even starting the oil change, it took over minutesChecked oil level when car was pulled out and it was emptyManager h
After getting my oil changed at other locations, I came here for an honest answer to a suspicious problem that other places were denying existed. Scott was honest, non bias, informative, and helpful guiding me through the right steps to get the problem resolved. I will be making this my permanent location for anything vehicle related because of their honesty and knowledge.
My GMC Yukon XL drivers side sideview mirror had come out of the "casing" and was just hanging by wiresThe mirror has the turn signal arrow in it, so when the signal was engaged, the arrow would light up redIt seems that a bracket behind the actual had broken and wasn't holding the mirror in place anymoreThe same day, my truck was driven to the Midas in Pasadena, MDThe shop foreman, **, offered to help fix the mirror and send another employee out to manipulate the mirror inside the casing, in doing so, he broke the actual glass in the mirrorThere are two cracks and bubbling in the center and the edge of the mirrorThe foreman was made aware and said that he would "take care of it"For one week, the foreman ordered the wrong mirror without the turn arrowOn Friday, April 1, I called the shop to find out status on the mirrorI spoke with **, who explained to me that the mirror was hard to find and the best he could do was not charge me labor but I would have to pay for the
One of the best midas shops I have ever been to..staff very friendly , went out of the way to help me
After getting my oil changed at other locations, I came here for an honest answer to a suspicious problem that other places were denying existedScott was honest, non bias, informative, and helpful guiding me through the right steps to get the problem resolvedI will be making this my permanent location for anything vehicle related because of their honesty and knowledge
Store manager lied to me about having a leaking transfer case and got angry with me when I called him out on itOwner supports manager, denies lie
Took my car in for an oil changeAfter some time, manager informed me that my transfer case was "gushing fluid." Knowing that my car had NO fluid leaks before I arrived and exhibited none of the symptoms that precede (or at least accompany) a transfer case leak, I asked what he meant He said leaking, and I did not believe him because my vehicle was asymtomatic before I arrived thereI told him to leave it beHe offered for me to go look and I declined and raised my concerns about it not leaking ANYTHING before I arrived at the shipHe because m=very short with me and said I was "insinuating" that he or mechanic had done something to my carHe instructed mechanic to pull car out and, despite them allegedly not even starting the oil change, it took over minutesChecked oil level when car was pulled out and it was emptyManager h