on 9/9/service to my pellet stove was supposedly completed by greater Boston Chimney Sweepsit's a thorough cleaning and test prior to fall/winter done each yearIn early October I could not get the stove startedI pulled it out from insert and it was filthyi contacted Boston Chimney Sweeps to complain via email and did not receive a responseA week later I called and the woman assured me her manager would reach outIn the mean time I called *** *** in ***They could not come out for service until 11/14/The gentleman from *** *** reiterated that the stove was not properly cleaned and shook out a large amount of ash from the flumehe advised me to take photoshe was unable to get the stove working and his boss was going to come out and troubleshoot in the near futureI reached out to Boston Chimney Sweeps for a 3rd time asking for a refundShe requested the invoice from *** ***I was unable to provide that because the service
on 9/9/service to my pellet stove was supposedly completed by greater Boston Chimney Sweepsit's a thorough cleaning and test prior to fall/winter done each yearIn early October I could not get the stove startedI pulled it out from insert and it was filthyi contacted Boston Chimney Sweeps to complain via email and did not receive a responseA week later I called and the woman assured me her manager would reach outIn the mean time I called *** *** in ***They could not come out for service until 11/14/The gentleman from *** *** reiterated that the stove was not properly cleaned and shook out a large amount of ash from the flumehe advised me to take photoshe was unable to get the stove working and his boss was going to come out and troubleshoot in the near futureI reached out to Boston Chimney Sweeps for a 3rd time asking for a refundShe requested the invoice from *** ***I was unable to provide that because the service