Tarkett USA

[redacted] ’s complaint to the Revdex.com was directed to our legal department for review and handling As per Tarkett Claims Policy, there is a procedure to be followed for Tarkett to open a file regarding an unsatisfied customer A claim is typically filed through the customer's retailer or distributor depending on the channel for which product was purchasedSuch procedure was not followed regarding this customerThe retailer alleged that M [redacted] threatened him and the distributor would not bypass the retailer channelAccordingly Tarkett has not received the claim required to open a file Under the circumstances and in order to satisfy the customer, Tarkett is willing to make an exception to Tarkett Claims Policy In response to your correspondence and instead of waiting to receive a claim, Tarkett offers to proceed with an external investigation in order to determine if M [redacted] ’s issue is a product manufacturing, installation or site related and will act accordingly Tarkett hereby offers to appoint an independent inspector to visit M [redacted] ’s site and issue a report about its findings Tarkett commits to abide by the conclusions of the independent inspector, on the condition however that in return M [redacted] also abides by the same conclusions If M [redacted] is amenable to Tarkett’s conditional offer, upon receipt of your or his correspondence to that effect, Tarkett will put in place the logistics for the appointment of an independent inspector Respectfully Corporate Secretary & Senior Legal Counsel - Legal/Tarkett NA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Your letter to our [redacted] regarding a complaint submitted to the Revdex.com about Tarkett on 6/29/by [redacted] was referred to our legal department for review and handlingThis is to let you know that Tarkett has decided to accept this claim as a good will gestureThe grand total of $was credited to M [redacted] Inc, the retailer where Mrs [redacted] purchased the Tarkett productThis credit is for the benefit of Mrs ***.See attached Tarkett’s letter to M [redacted] Inc to that effectPlease note that this claim was credited although there is no evidence whatsoever of a manufacturing defect in Tarkett product.Also, this is the first time Tarkett receives claim for “odors” However, in order to always satisfy its customers, Tarkett will proceed with appropriate testing to that effectRespectfully [redacted] ***Corporate Secretary & Senior Legal Counsel - Legal/Tarkett NA

The claim was denied because the information and photos received show that there was no floor protector on the furniture and the wrong adhesive was usedThe denial letter was sent to Lowe's explaining that Tarkett limited warranty covers the manufacturing defects if discovered in its product Tarkett may not cover for claims resulting from causes on which it has no control The denial letter is attached

After reviewing Tarkett records in order to review history we have for customer who has filed this complaint, we have found the followingCustomer submitted claim and claim was entered as Tarkett claim #***An Independent inspector was sent to customer's home and found a visual defect of gloss variation from plank to plank of the laminate flooring purchasedTarkett supported the customer by providing a material credit on 1/13/Labor was not supported for this claim as visual defect was very noticeable and should not have been installedPer our warranty under warranty exclusions:Tarkett is not responsible for labor costs incurred for flooring installed withvisible defects Let us know if there are any other questionsThank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] THERE WERE NO OTHER INSTRUCTION SHEETS AGAINTHE ONLY SHEET WAS THE ONE I SENT THE PICTURE OFTHE SAME PIECE OF PAPER WAS IN EACH BOX