Tal Investors

The [redacted] has been occupying and in service of the commercial space since the erection of the building back in Prior to complainant occupancy of upstairs apartment in August of 2014, there have been several tenants occupying complainant's apartmentTAL Investors was never informed of any nuisance or noise from the Church by any of those tenantsTherefore Church services or hours of operation were never an issue for landlordComplainant has never asked landlord about hours of operation of the ChurchIf she asked the leasing agent as she states, it was without my knowledgeFurthermore, I do not see how the leasing agent could have correctly answered her concerns since he does not reside or operate by the premises and has not requested such information from landlord at any timeSince October the complainant has made repeating complaints about noise levels and odd hours of operation of the churchComplainant claims that landlord has failed and refused to provide any regulation for the churchThis is entirely untrue and misleadingLandlord responded immediately and consistently in order to facilitate a resolutionLandlord has taken following actions in response: Immediately notifying the Pastor of complaints of noiseRequesting a service schedule from Pastor and forwarding it to complainant (1014)Requesting a log of high noise level from complainant to check that church is abiding by set schedule (1014)Acting as a mediator and requesting Church to abide by set schedule (Oct -Nov)Setting meeting with the church and discussing issue at hand and requesting an immediate resolution with tenant (1114)Requesting presence of complainant at meeting to facilitate a resolution (complainant did not show up) Requesting complainant speak with Pastor directly, providing her with his personal cell phone numberResponding to complainant's very frequent calls and text messages at odd hours of the day and night(Oct - Nov)Finally, complainant has never requested a release from her lease for considerationShe only implied that she would not be renewing it if noise level continuesShe also asked for other vacancies which were not availableLandlord has gone far and beyond to try to facilitate an agreeable resolution for both tenantsIt is beyond landlord's power to enforce regulation for the church nor was it part of lease agreement with the churchIf complainant was still dissatisfied, she need take further action towards a resolution with the church, not landlord

Complainant is making assumptions with regards to heat being turned off by Church.Switch is located in the boiler room which is in the basement of the building.Although Church has access to the boiler room, there is no evidence or reason to believe that the Church turned off heat.Furthermore, complainant has not had any problems with hot water which indicates boiler is turned on.Complainant's accusations of Church turning heat off are strictly assumptions, not facts.To address complainant's claim that landlord did not respond to heat situation. Problem was reported on a Friday at 7:PM to which a response was made within hours (Saturday 6:PM) at which time complainant advised that heat was back on. This is all documented through text messages which were emailed to complainant as well. In addition, tenant was told to inform of any heat problems immediately rather than wait days until the weekend at which time it is much more difficult to get immediate action. Finally, landlord has taken all complaints into further considerations. An additional meeting with the Pastor has been requested again along with a legal adviser. Landlord is working currently towards an immediate and final resolution with the Church.Complainant will be advised accordingly as an agreement is reached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter is being addressed.
Sincerely, [redacted]

The [redacted] has been occupying and in service of the commercial space since the erection of the building back in 2008. Prior to complainant occupancy of upstairs apartment in August of 2014, there have been several tenants occupying complainant's apartment. TAL Investors was never informed of...

any nuisance or noise from the Church by any of those tenants. Therefore Church services or hours of operation were never an issue for landlord. Complainant has never asked landlord about hours of operation of the Church. If she asked the leasing agent as she states, it was without my knowledge. Furthermore, I do not see how the leasing agent could have correctly answered her concerns since he does not reside or operate by the premises and has not requested such information from landlord at any time. Since October the complainant has made repeating complaints about noise levels and odd hours of operation of the church. Complainant claims that landlord has failed and refused to provide any regulation for the church. This is entirely untrue and misleading. Landlord responded immediately and consistently in order to facilitate a resolution. Landlord has taken following actions in response: 1. Immediately notifying the Pastor of complaints of noise. 2. Requesting a service schedule from Pastor and forwarding it to complainant (10/**/14). 3. Requesting a log of high noise level from complainant to check that church is abiding by set schedule (10/**/14). 4. Acting as a mediator and requesting Church to abide by set schedule (Oct -Nov). 5. Setting meeting with the church and discussing issue at hand and requesting an immediate resolution with tenant (11/**/14). 6. Requesting presence of complainant at meeting to facilitate a resolution (complainant did not show up) 7. Requesting complainant speak with Pastor directly, providing her with his personal cell phone number. 8. Responding to complainant's very frequent calls and text messages at odd hours of the day and night(Oct - Nov). Finally, complainant has never requested a release from her lease for consideration. She only implied that she would not be renewing it if noise level continues. She also asked for other vacancies which were not available. Landlord has gone far and beyond to try to facilitate an agreeable resolution for both tenants. It is beyond landlord's power to enforce regulation for the church nor was it part of lease agreement with the church. If complainant was still dissatisfied, she need take further action towards a resolution with the church, not landlord.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The landlord has put me into an uncompromising position by insisting that I attempt to resolve this matter with the party I am in conflict with. I have contacted my landlord several times to inform her that the church has not followed the set schedule provided.  The pastor of the church has told me himself that he informed that landlord that he would not follow the schedule.  The landlord was contacted at odd hours such as 4:30am because the church was in service and disturbing my home at those hours. It was the landlord's responsibility to inform me that the current tenant was allowed to have services throughout the night.  It was misleading for the landlord to allow me to sign a lease knowing that my home was not habitable. My landlord has failed to regulate the church's hours to provide a peaceful residence.  There are hours posted for the church outside of my building.  It is reasonable to believe that those were the only service hours of the church.  The lack of complaints by the past tenants is irrelevant to my complaint.  They do not live with me.  However, there is a reason why there has been 5 different tenants in my apartment since it was built.  The landlord allows the church to play music and make noise throughout the night which prevents me from sleeping and ultimately causes me to miss work and lose income.  I have also reached out to my landlord regarding the heat in the middle of the night.  The church has access to the heat in which they have turned off on nights where the temperatures were below 35 degrees for two days in a row.  My landlord did not respond to my emergency calls or texta for more than 48 hours.  I had to leave my home in the middle of the night because it was too cold to remain.  My landlord contacted me the day before a meeting with the church so I could not attend.  I have contacted the pastor on the advice of the landlord.  We spoke once, however, he has made no attempt to follow the schedule and he has not responded to any other phone calls, messages or texts.  I have gone to the door of the church at 4am to ask the pastor to turn down the sound so I could sleep.  The doors were locked during his night service and he would not open the door let me in to talk.  The landlord is putting me and my partner in terrible position for retaliation from the church and its members by advising me to continue trying to resolve a conflict that they should have prevented.  The landlord is responsible for their tenants and for providing a habitable environment for me; not the church. The church is a business and the members don't live there or need to sleep there. In addition to have service in the middle of the night, there are services that last for 72 hours and some that last for 15 hours.  I have been patient with the landlord, but anyone would be bothered by loud music, yelling, singing, stomping, and loud instruments being played for extended hours and when they need to sleep.  My requests are reasonable. I have been patient with my landlord but my landlord has failed to resolve the matter. My landlord needs to regulate the church's hours so that I can have peace in my home and they need to restrict the church's access to the basement considering they have turned off my heat in crucially cold temperatures, and disclose the church's permission to conduct service throughout the night to all tenants before misleading them into signing a lease.  I would have never signed my lease if I had know that the church would not follow the hours of service they have posted on the building.  If a resolution cannot be reached by the landlord with the church, I would like to be released from my lease immediately with no penalty.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: Tal Investors LLC rented an apartment to me which is located above a house of worship. The leasing agent assured me that the church would only be in service a couple days per week and would not have services outside of the hours posted on the sign outside of the business. I was misled into signing my lease. The church constantly has services late at night, on days outside of the registered hours, and 72 hour services. Since I moved to this location I have been unable to sleep due to the volume and frequency of the services. Some services begin at 10:30pm and last until 1am. I was never informed of these services or I would have never signed a lease with this company. The landlord has failed and often refused to provide any regulation for the church.Desired Settlement: I would like to be released from my housing contract with no penalty.

Business

Response:

The [redacted] has been occupying and in service of the commercial space since the erection of the building back in 2008. Prior to complainant occupancy of upstairs apartment in August of 2014, there have been several tenants occupying complainant's apartment. TAL Investors was never informed of any nuisance or noise from the Church by any of those tenants. Therefore Church services or hours of operation were never an issue for landlord. Complainant has never asked landlord about hours of operation of the Church. If she asked the leasing agent as she states, it was without my knowledge. Furthermore, I do not see how the leasing agent could have correctly answered her concerns since he does not reside or operate by the premises and has not requested such information from landlord at any time. Since October the complainant has made repeating complaints about noise levels and odd hours of operation of the church. Complainant claims that landlord has failed and refused to provide any regulation for the church. This is entirely untrue and misleading. Landlord responded immediately and consistently in order to facilitate a resolution. Landlord has taken following actions in response: 1. Immediately notifying the Pastor of complaints of noise. 2. Requesting a service schedule from Pastor and forwarding it to complainant (10/**/14). 3. Requesting a log of high noise level from complainant to check that church is abiding by set schedule (10/**/14). 4. Acting as a mediator and requesting Church to abide by set schedule (Oct -Nov). 5. Setting meeting with the church and discussing issue at hand and requesting an immediate resolution with tenant (11/**/14). 6. Requesting presence of complainant at meeting to facilitate a resolution (complainant did not show up) 7. Requesting complainant speak with Pastor directly, providing her with his personal cell phone number. 8. Responding to complainant's very frequent calls and text messages at odd hours of the day and night(Oct - Nov). Finally, complainant has never requested a release from her lease for consideration. She only implied that she would not be renewing it if noise level continues. She also asked for other vacancies which were not available. Landlord has gone far and beyond to try to facilitate an agreeable resolution for both tenants. It is beyond landlord's power to enforce regulation for the church nor was it part of lease agreement with the church. If complainant was still dissatisfied, she need take further action towards a resolution with the church, not landlord.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The landlord has put me into an uncompromising position by insisting that I attempt to resolve this matter with the party I am in conflict with. I have contacted my landlord several times to inform her that the church has not followed the set schedule provided. The pastor of the church has told me himself that he informed that landlord that he would not follow the schedule. The landlord was contacted at odd hours such as 4:30am because the church was in service and disturbing my home at those hours. It was the landlord's responsibility to inform me that the current tenant was allowed to have services throughout the night. It was misleading for the landlord to allow me to sign a lease knowing that my home was not habitable. My landlord has failed to regulate the church's hours to provide a peaceful residence. There are hours posted for the church outside of my building. It is reasonable to believe that those were the only service hours of the church. The lack of complaints by the past tenants is irrelevant to my complaint. They do not live with me. However, there is a reason why there has been 5 different tenants in my apartment since it was built. The landlord allows the church to play music and make noise throughout the night which prevents me from sleeping and ultimately causes me to miss work and lose income. I have also reached out to my landlord regarding the heat in the middle of the night. The church has access to the heat in which they have turned off on nights where the temperatures were below 35 degrees for two days in a row. My landlord did not respond to my emergency calls or texta for more than 48 hours. I had to leave my home in the middle of the night because it was too cold to remain. My landlord contacted me the day before a meeting with the church so I could not attend. I have contacted the pastor on the advice of the landlord. We spoke once, however, he has made no attempt to follow the schedule and he has not responded to any other phone calls, messages or texts. I have gone to the door of the church at 4am to ask the pastor to turn down the sound so I could sleep. The doors were locked during his night service and he would not open the door let me in to talk. The landlord is putting me and my partner in terrible position for retaliation from the church and its members by advising me to continue trying to resolve a conflict that they should have prevented. The landlord is responsible for their tenants and for providing a habitable environment for me; not the church. The church is a business and the members don't live there or need to sleep there. In addition to have service in the middle of the night, there are services that last for 72 hours and some that last for 15 hours. I have been patient with the landlord, but anyone would be bothered by loud music, yelling, singing, stomping, and loud instruments being played for extended hours and when they need to sleep. My requests are reasonable. I have been patient with my landlord but my landlord has failed to resolve the matter. My landlord needs to regulate the church's hours so that I can have peace in my home and they need to restrict the church's access to the basement considering they have turned off my heat in crucially cold temperatures, and disclose the church's permission to conduct service throughout the night to all tenants before misleading them into signing a lease. I would have never signed my lease if I had know that the church would not follow the hours of service they have posted on the building. If a resolution cannot be reached by the landlord with the church, I would like to be released from my lease immediately with no penalty.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Complainant is making assumptions with regards to heat being turned off by Church.Switch is located in the boiler room which is in the basement of the building.Although Church has access to the boiler room, there is no evidence or reason to believe that the Church turned off heat.Furthermore, complainant has not had any problems with hot water which indicates boiler is turned on.Complainant's accusations of Church turning heat off are strictly assumptions, not facts.To address complainant's claim that landlord did not respond to heat situation. Problem was reported on a Friday at 7:48 PM to which a response was made within 24 hours (Saturday 6:14 PM) at which time complainant advised that heat was back on. This is all documented through text messages which were emailed to complainant as well. In addition, tenant was told to inform of any heat problems immediately rather than wait 2 days until the weekend at which time it is much more difficult to get immediate action. Finally, landlord has taken all complaints into further considerations. An additional meeting with the Pastor has been requested again along with a legal adviser. Landlord is working currently towards an immediate and final resolution with the Church.Complainant will be advised accordingly as an agreement is reached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter is being addressed.

Sincerely,