T. Bears Florist & Chocolatier

Subject: Merchant's Response to ComplaintI have the following comments regarding the subject responseWith regard to the statements about never having been contacted about the orderEither themerchant is misstating their policy or one or more of their employees are not following itIcalled this merchant on at least occasionsMy first call was on Friday, May and my call rolledover to their voicemailI left a message with the particulars of my issues with the orderHaving not had my call returned, I again called the merchant on Saturday, at which time it wasanswered by a person, and I requested to speak with a manager and was told that none wasavailableI inquired when one would be available and was told to call back on MondayI calledback again on Monday and the phone was answered by the same person (voice was the same)Iwas toId there was still no manager available and that everyone was busy with Mothers DayordersI said that was strange, since Mother's Day was the previous day and questionedwhether the person I was talking to might in fact be a manager but didn't want to talk to meAtthis point he became belligerent and told me not to call back againI therefore gave up andcontacted the Revdex.comRegarding the condition of the arrangementThe stems of this arrangement were in a foamblock (which I guess the florist calls the oasis) and the block was in a can similar to a quart paintcanThe flowers began to wilt in short order and I discovered the foam block was bone dry andthere was no water in the can itself; whereupon I did add waterI can only conclude that eitherthe florist failed to add any water, or it was in their delivery vehicle long enough that it hadcompletely evaporatedWith regard to instructions and flower food, There was a packet of flower food; I found noinstructions, but I certainly knew to add the water when I found it devoid of any.At this point I have no desire to receive an arrangement from this merchant; and upon adding the aboveto your file the case may be closed[redacted] Tricounty Chrysler J R LaytonChat with Tricounty Chrysler J R LaytonmoreName: Tricounty Chrysler J R LaytonE-mail: [email protected] HaddoxHello Tricounty Chrysler J R LaytonHow may I help you?Tricounty Chrysler J R LaytonI need to schedule a mediation for complaint ID Tim Schwarm [email protected] and myself will attend July 20th in the afternooncan I schedule it here?Kay HaddoxAre you still there?I'm sorry for the delayAre you still online?

After doing research on this complaint, we at TBears are very confused about this order. I [redacted] the owner can not find were this order was ever refered to or inquired about. We recored all complaint calls and no were can we find in the logs did any one call adout this order. We only filled...

this order for FTD and not at any time was this order inquired about haveing a problem. Also it is made in oasis in a sealed can never was it dry the person who recicved it is instructed to add water as soon as it needs it. Instructions and flower food are provided with every arrangment. We are very sorry if they were not happy and will send out a arrangement to the recipient if they instruct us to. We do mot have the payment for the arrangement they would have to contact FTD for that.

Subject: Merchant's Response to ComplaintI have the following comments regarding the subject response1. With regard to the statements about never having been contacted about the order. Either themerchant is misstating their policy or one or more of their employees are not following it. Icalled this merchant on at least 3 occasions. My first call was on Friday, May 8 and my call rolledover to their voicemail. I left a message with the particulars of my issues with the orderHaving not had my call returned, I again called the merchant on Saturday, at which time it wasanswered by a person, and I requested to speak with a manager and was told that none wasavailable. I inquired when one would be available and was told to call back on Monday. I calledback again on Monday and the phone was answered by the same person (voice was the same). Iwas toId there was still no manager available and that everyone was busy with Mothers Dayorders. I said that was strange, since Mother's Day was the previous day and questionedwhether the person I was talking to might in fact be a manager but didn't want to talk to me. Atthis point he became belligerent and told me not to call back again. I therefore gave up andcontacted the Revdex.com.2. Regarding the condition of the arrangement. The stems of this arrangement were in a foamblock (which I guess the florist calls the oasis) and the block was in a can similar to a quart paintcan. The flowers began to wilt in short order and I discovered the foam block was bone dry andthere was no water in the can itself; whereupon I did add water. I can only conclude that eitherthe florist failed to add any water, or it was in their delivery vehicle long enough that it hadcompletely evaporated.3. With regard to instructions and flower food, There was a packet of flower food; I found noinstructions, but I certainly knew to add the water when I found it devoid of any.At this point I have no desire to receive an arrangement from this merchant; and upon adding the aboveto your file the case may be closed.[redacted]Tricounty Chrysler J R LaytonChat with Tricounty Chrysler J R LaytonmoreName: Tricounty Chrysler J R LaytonE-mail: [email protected] HaddoxHello Tricounty Chrysler J R Layton. How may I help you?Tricounty Chrysler J R LaytonI need to schedule a mediation for complaint ID 10593600 Tim Schwarm [email protected] and myself will attend July 20th in the afternoon. can I schedule it here?Kay HaddoxAre you still there?I'm sorry for the delay. Are you still online?