Summerwind Solar

This letter is in response to the complaint from the customer [redacted] We are currently trying to work with the customer regarding her complaintsI am supplying some of the HOA emails and other information but we have not been able to go out and inspect the roof issues or repair any of the items due to not being able to set time frames that will meet the homeowners scheduleSummerwind also provided an upgraded service panel and new car chargers for the homeowners electric carsThese car chargers are 220v and use a lot of power that was being used beforeThere are several other issues that need to be worked out and Summerwind will continue to try and work this out with the homeownerI wanted to file this to meet the 7day deadlineThanks [redacted] ***

This reply from Summerwinds Solar and Mr [redacted] is the farthest from the truthWe have a signed contract saying that when our job was completed that we would be given $rebateMr [redacted] refuses to refund this to us, and told me he had too much money in our projectI was not the one that calculated thisIf they had not torn our whole yard up twice, he would not have had to pay the fee, and if they would have known what they were doing, they would have factored in the fee for the amp serviceI believe I have held up my end of the contract, and now it's his turn to get my rebate to me which is months overdue.Thank You, [redacted] ***

Called for warranty service on the inverter for my rooftop solar system They came quickly and arrived when they said they would The system problem was quickly resolved and the solar equipment was soon producing again

Again Ms [redacted] continues to say he has had conversations with me [redacted] ***I have never spoken with either of them or been to there residenceThey continue to insult me and my company but again if they would like to call and speak with me for the first time I would be happy to speak with themI am finally out of the hospital so I am availableI suffered a serious heart attack months ago so think me being available as they said would be a little toughThey may be mistaking me for my partner *** ***None the less we have no record prior to months ago via phone conversations, email, or any other correspondence that they were not happy with the install if they do I would like to see the correspondence stat.ing so because we went threw all our records and found none The customer is threatening several ways but we did not deface there home as they sayWe are not in the business to deface people's homes that is ridiculousWe have offered several solutions to try and make them happyThe only solution to them is to move the conduit in there new remodel which we would be happy to do but not for free our costI believe this is very fair but to continue to call me names and threaten the company is not getting it anywhere.Again I would be happy to go out next week and meet and see if we could come to and agreement and meet for the first time Thanks [redacted] ***

I will be contacting the customer today to set up a site visit with them

Hello This is yet another one of [redacted] friends being pushed to file a complaintSummerwind has no means to monitor his system we only have access to information provided from ***We have on numerous occasions tried to schedule apptsto install his monitoring only to be pushed back and canceledI have attached email correspondence to the effectI am also attaching a Independent Sales agreement that Mr [redacted] signed in Oct to come to work for us sellingI would think that if our company is so bad why would he want to work for us? On the driveway issue you would think he would have said something about it to us before all thisAgain I would like to do what is fair to get Mr [redacted] taken care of but is it possible? Thanks [redacted] ***

This complaint is about [redacted] whom was fired by Summerwind Solar for doing unscrupulous dealings [redacted] is having his friends and customers file complaints with the Revdex.com against SummerwindMr [redacted] complaint that is being filed stems from this reasonMr [redacted] system was installed almost years ago and this is the first we have heard about these allegationsSummerwind did not do the extra work described by Mr [redacted] [redacted] took on himself to order the extras like more insulation,attic barrier, etcSummerwind had nothing to do with thatSo if Mr [redacted] has issues with those he should file the complaint with the company that did those extras not SummerwindSomething tells me that we will be seeing more complaints coming from Mr [redacted] s customers

I was stated in my last response we never agreed to a rebate that was promised by an independent contractor/ relative of the customerOur settlement proposal is to install the pool pumpWe are held to a dealer agreement by [redacted] that does not allow a "rebate" to be applied to the leaseNot only did the independent contractor do this unauthorized, he asked that the check be made out to himAgain Summerwind will install the Pool pump

This person first reached out to me on Friday,May 21 demanding someone come out I told him the company closed and I would try next week to find something or someone to simply come out and turn it on properly. He continued to call Saturday and Sunday. I am sorry but those are my days off... and I told him I would try and get someone out the following week obviously he does not want to listen. Summerwind has closed the doors and I am trying to find someone to go look at it and turn it on but when he calls and threatens law suits and acts like this I am a little hesitant to do anything. Again Summerwind is closed and will close the Summerwind BBB account. Again this system is completely installed and was provided as described I will reach out to him this week when I can find a technician to go turn the system on.

Customer was installed in July of system was inspected and passed in later part of July and was commissioned in Augof The customer never said anything to Summerwind until months agoWe sent our customer service man out to the home his name is *** ***The customer sated to him
that the conduit needed to be moved because her remodeling contractor told her that an inspector told him that it was to close to a gas line*** asked for the inspectors name and she said she wanted it moved because she did not like the way It looked*** offered to paint it and said that because of the location of the panel and where it was located this was the only way it could have been done at the timeThe customer is doing a remodel and the contractor told them he did not want to touch it because that was not his speciality
we offered to move it at our cost and I guess she did not like the cost thus this complaintAgain we would be happy to move it and work with there contractor at our cost
Thank you *** ***
By the way I have never spoken with Ms**

Firstly, I would like to correct my complaint. The upgrade to the electrical box was performed and complete. I am satisified with that. I find the remaining response unprofessional. *** *** was an employee and representative of Summerwind. He was also the person who sold me the system. My complaint does not stem from *** ***s advise to file this claim. Summerwind provided at no charge to me an energy audit on my home from *** Energy Solutions. The results of that audit concluded that there were various deficiencies in my home that were contributing to the increased electrical usage of my home$4,was added to the lease of the contract to add, repair or replace various items that contributed to the excessive consumption of electrical energy*** Energy Soulitions were hired by Summerwind and paid by them. Summerwind was the general contractor of these upgrades and *** Energy Soulitions was the sub-contractor. For Summerwind to suggest that the client contact their sub-contractor is incorrectI contacted the company that was paid for the services performed at my house. When I complained to my salesperson, *** *** about the damage to my home from those upgrades, *** informed me that he had spoken to *** *** **and *** *** from Summerwind for some time about the damage to my propertyI have not heard from Summerwind since this was brought to their attention. I have been patient for over a year and would appreciate repairs to be made to my property promptly. I have attached a copy of the amount of dollars that were for improvements as well as a photo of one of the numerous damages to my property caused by the installation

Installing solar panels was the best thingSummer Wind Solar did a great jobI am eagerly waiting for the best results coming this monthI definitely recommend getting in touch with Summer Wind Solar for solar panel installations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As stated in the original complaint, the install was never approved by us, the home owners The install was substandard and has defaced and devalued our home This complaint was day since install.
*** ***'s spoke to my husband (we the home owner) months ago only because our repeated complaint to the current manager It also took my husband calling back before this was brought to *** ***'s attention months ago That is not when we started complaining Again, we complained since day Now he is trying to claim that our patients for their resolution since install in is the problem???
*** *** admits he needs to look at it himself to try to resolve the problem However, it appears to be another stall tactic as we never heard back and he is avoiding all calls.
The owner *** ***'s ignorance from our complaint since te day it was installed is a reflection of the manner they conduct business Their lack of communication from the original manager who failed to communicate with him, does not mean the consumer takes the blame for poor work
The only resolution is for the company to re-route the conduit as anyone on the business should have, NOT in front of the house, or we are forced to ask someone else to do the job correctly and and pursue legal action against summerwind solar for the cost of doing this job right We will also let the rest of the consumer world know how this company conduct business by simply posting their work on ***, *** ***, and consumer review to have all judge what they have done If *** *** has no shame on what his company did, he would have no problem having all consumers view their outrageously poor work
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am sympathetic to Mr***'s medical condition, however we still as customer left ignored No one from company has informed usThis has been a recurring theme since with different contacts and managers/ partners I am sorry they don't have records of our complaints, but not did they ever followed up from since installI welcome me *** to please email/call and can come out anytime to look at his install
As me *** admits he has not looked at his company's work Therefore I would ask him to please refrain from defending his company's actions until he actually see the problemI am sure with his reported integrity he would correct the long overdue problem
Regards,
*** **

Owner did not sepecify on friday anything about next weekHe just stated he would send someone outAlso nobody informedus at all that there was a certain way that the system would have to be turned onwe were told that once aps put in their meter the system would be turned on at that time. as far as contatcting the owner over the weekend, we had no knowledge that he did not work on sat or sunwe were just looking to get a time or time fram of when we could possilby get some one to get the system workingagain nothing was said about geting someone out the next week so t was not lack of not listening, it was the lack of not stating the informationReason for bringing up law suites was because some people do not want to listen or do anything and take their time if it is not stated and also because it messed with the contract we had signed for and also voide warrenty for the whole system as well
Yes we were contatcted today with a date for someone to turn on the system but ower was rudehe stated the day and time and then just hung up

When This was sold by *** Walker,we applied for and received a permit from the City Of Phoenix based on original contractWhen the cities inspector inspected the residence, he informed us the main service panel had to be upgraded due to the homeowner having a commercial business in the back yardSummerwind installed the upgradeAfter the upgrade was completed, *** line crew arrived after the new upgrade was completed and told us we needed to run and trench a new line and another heavy conduitWe installed itWhen *** came out for a new inspection they informed us and the homeowner transformer is needed due to the commercial business on the propertyThis added expense was well in excess of $10,that Summerwind paid for. After all inspections from *** were complete we covered the trenches and paid for new granite because it rained and the homeowner drove his cars over the trenches and stuck his car in the trench so we had to pay again for more granite.The cost of the transformer can be refunded in full from *** after a period of months to the homeownerThe amount is $3006.10An expense paid for by Summerwind Solar

This reply from Summerwinds Solar and Mr. [redacted] is the farthest from the truth. We have a signed contract saying that when our job was completed that we would be given $2500.00 rebate. Mr [redacted] refuses to refund this to us, and told me he had too much money in our project. I was not the one that calculated this. If they had not torn our whole yard up twice, he would not have had to pay the fee, and if they would have known what they were doing, they would have factored in the fee for the 60 amp service. I believe I have held up my end of the contract, and now it's his turn to get my rebate to me which is months overdue.Thank You,[redacted]

This letter is in response to the complaint from the customer [redacted] We are currently trying to work with the customer regarding her complaints. I am supplying some of the HOA emails and other information but we have not been able to go out and inspect the roof issues or repair any...

of the items due to not being able to set time frames that will meet the homeowners schedule. Summerwind also provided an upgraded service panel and 2 new car chargers for the homeowners electric cars. These 2 car chargers are 220v and use a lot of power that was being used before. There are several other issues that need to be worked out and Summerwind will continue to try and work this out with the homeowner. I wanted to file this to meet the 7day deadline. Thanks [redacted]

Called for warranty service on the inverter for my rooftop solar system. They came quickly and arrived when they said they would. The system problem was quickly resolved and the solar equipment was soon producing again.

Again Ms. ** continues to say he has had conversations with me [redacted]. I have never spoken with either of them or been to there residence. They continue to insult me and my company but again if they would like to call and speak with me for the first time I would be happy to speak with them. I am finally out of the hospital so I am available. I suffered a serious heart attack 2 months ago so think me being available as they said would be a little tough. They may be mistaking me for my partner [redacted]. None the less we have no record prior to 2 months ago via phone conversations, email, or any other correspondence that they were not happy with the install if they do I would like to see the correspondence stat.ing so because we went threw all our records and found none. 
The customer is threatening several ways but we did not deface there home as they say. We are not in the business to deface people's homes that is ridiculous. We have offered several solutions to try and make them happy. The only solution to them is to move the conduit in there new remodel which we would be happy to do but not for free our cost. I believe this is very fair but to continue to call me names and threaten the company is not getting it anywhere.Again I would be happy to go out next week and meet and see if we could come to and agreement and meet for the first time.
Thanks
[redacted]