Style Express II

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ We have taken the opportunity to review Mr [redacted] 's concerns along with our warranty filesAs a gesture of goodwill, Tracker Marine will agree to Mr [redacted] 's request to repair [redacted] at our Lebanon, Missouri manufacturing facility There is some paperwork that will need to be signed by Mr [redacted] before he can transport his boat to the Lebanon facilityOnce we receive Mr [redacted] 's acceptance of our offer, the paperwork can be faxed or emailed to Mr [redacted] directly Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would accept the response from Tracker MarineLLC providing that after they weld the crack in the bottom of the boat that they complete applying high density spray foam to entire inside hull to prevent another tear of the hull and to provide a photo proving the foam is thereAlso provide transport of the boat from and back to my home in Kentucky to and from the Lebanon, Missouri manufacturing facility Also I feel that my overhaul of the boat trailer from single axle to double axle is not as good as the dual axle trailer now provided with that model boatMy attempt to fix the trailer has it sitting too high off the ground which is difficult to launchI had to fix the trailer as the boat was over weigh for the single axle which they did not acknowledge or fix at the timeIt would be nice if they would make it right and replaced the trailer with the one they now provide for that model boat Final Business Response / [redacted] (4000, 12, 2016/06/02) */ Tracker's repair would be to re-weld the area of concern and re-foam as needed and within Coast Guard and manufacturing guidelines after the welding processHowever, according to the terms of our warranty statement, "In the event repair must be made at the purchasing dealer's location, a factory authorized repair center or at the TRACKER factory, transportation to and from the applicable repair center shall be at the owner's expense and not at the expense of TRACKER", therefore, Mr [redacted] is responsible for the transportation Even though Mr [redacted] voided his Trailstar Trailer warranty by modifying it, our manufacturing personnel will evaluate it while it is at the factory Final Consumer Response / [redacted] (4200, 14, 2016/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) My concern is the miles each direction from my home to your factorySuch a trip would have to be made twice most likely to bring you the boat and to return to pick it up when you finish the repairs on the boat with the cracked hull due to no internal spray foam to support itA total of miles plus my valuable time I would consider such a trip if I knew for certain the trailer which came with the Tracker would be replaced with one as sold with that model boat now by TrackerI informed you of the problem of the single axle trailer not being adequate to accommodate the weight of the boat while it was in warranty which was before I modified it to a dual axle trailerYou only aligned the tires which was not a fixI had to modify the trailer because I had to replace the tires each time I made a trip to the lake and backThe modification left the trailer too high in the water for launching and loading the boat easily OR would you be interested in giving me the $17,payoff on my Tracker Boat and Trailer as is toward a new Nitro ZBass boat with a L OptiMax(r) Pro XS w/Torque Master motor and adequate trailer at fair price

Complaint: [redacted] I am rejecting this response because: First off, [redacted] told us from the very beginning they could not find anything wrong with the boat and then the same problem happened two more times They then told us to take it to Rend Lake so they could figure it out since they could run it on the water So that is what we didRend Lake Marina found complications with the boatThey said that they could see where there was mis-fires on the boat when they hooked it up to the machine Rend Lake took it on the water and said the boat was NOT running at the correct RPM's Rend Lake said the prop was wrong and the it was mounted wrong Yet, [redacted] still says there is nothing wrong The THIRD time it broke down in the middle of the water on us, we took a video of EXACTLY what it was doing, however, the serviceman doesn't want to view the video! That might prove that there is indeed a problem! Now that the boat has sat for weeks since purchase date at end of July, three months ago, sure we will go out in degree weather on the boat and ride with you until "we can make this problem re-occur", as stated by the rude servicemanWhen you can watch the video and see exactly what happensThe video wasn't a minute or two, it was taken long enough to see the exact problem It was taken because they kept saying there was nothing wrong with the boat It was taken so they could watch the issue and fix it from the beginning so out NEW boat wouldn't sit for weeks We camp every week and missed out on weeks of using this boat, because we are making up that there is a problem?? So what I'm getting from [redacted] and Suntracker is that I would have purchased a total of $28,to have it sit in the shop and not be used?? I think I would have just rented a boat from Rend Lake if I didn't want to have my own! We have had people on the boat with us when these problems occurred, witnessing that the boat was BROKE DOWN on the water!! How embarrasing to own a BRAND NEW boat and be broke downAnd one more thing, our BRAND NEW boat has sat OUTSIDE, UNCOVERED this entire time at [redacted] What a respectful dealership! Through rain, cold weather, hot weather and everything else Had it been fixed weeks ago, it would be sitting COVERED in a pole barn I'm so disgusted with [redacted] and Suntracker Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) When was the repair done? What repair was done years ago? What repair requires a hole to be drilled in the bottom of a boat in that location? If the "concern" or hole is a repair done by Tracker, even as a goodwill gesture, the failure of that "repair" is still Trackers responsibility.? I do not remember any repair done years ago to my boatWhere was this repair done? What Tracker location did this repair? Are there more holes in the hull that have been repaired in the past? How about some work orders with my signature for when this past repair was done? All I have ever done to my boat was fish out of itI do not abuse my boat it is the backbone of my tournament fishing career I can not afford to buy a new boat every couple of years before the boat falls apart due to regular useI have been accused of abuse before when my first z-fell apartThis is a lie used by Tracker to cover the failure of the work or product

We have reviewed Ms [redacted] ’s concerns along with our warranty files According to our files the dealership cannot recreate Ms [redacted] ’s concern with her boat When they lake tested the boat, they found no cavitation and it performed at RPMs We have spoken with the dealership and they have a lake test scheduled with Ms [redacted] on 11/6/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for the response the matter is closed Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/09/16) */ We have taken the opportunity to review Mr [redacted] concerns along with our warranty filesOur position remains the same; water blistering is not covered under the terms of our warranty statementHowever, Tracker Marine has offered evaluate Mr [redacted] Tahoe boat concerns at our manufacturing facilityAs a gesture of goodwill, Tracker Marine has also offered to provide the transportation to and from our manufacturing facility at no cost to Mr***Paperwork has been forwarded to [redacted] this morning to start this process Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have agreed with Tracker Marine on the terms listed above to repair my boat but When I spoke to them I also said I wanted to be compensated for the loss of use of this brand new boat I purchased from them.I paid [redacted] dollars for a boat slip this season and also a lot of money I paid for boat.I barely got to use this boat all season I do not live in a warm weather state Nj summers only last so long!Whem I spoke with Tracker I asked to at least send me a bass pro gift card for my troubles,I would accept one for [redacted] dollars I think that is more than fair considering the trouble I have been through with this companies defective product Final Consumer Response / [redacted] (4200, 18, 2016/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have hired an attorney and we will take it from there! Final Business Response / [redacted] (4000, 15, 2016/09/29) */ Tracker Marine must respectfully decline Mr [redacted] request for a gift cardAs previously stated, Mr [redacted] concerns are not covered under the terms of the warranty statementTherefore, transporting the boat to and from the factory and the factory evaluation/repair are being performed by Tracker Marine outside of the warranty and as a gesture of goodwill at no charge to Mr***

We have taken the opportunity to review Mr [redacted] ’s complaint and have contacted [redacted] *** regarding the same According to ***, they explained to Mr [redacted] that the cancellation could be done, but since he had a lien holder, [redacted] *** is obligated to send the cancellation monies to said lien holder Once [redacted] received proof that the lien had been paid off last week, [redacted] cancelled the extended warranty contract and requested a check from their accounting department Checks are only issued on Tuesday mornings, therefore a check was issued this morning and mailed directly to Mr [redacted] Tell us why here

Initial Business Response / [redacted] (1000, 5, 2016/06/15) */ We have taken the opportunity to review Mr [redacted] 's concerns along with our warranty files and have spoken with the servicing dealershipAccording to Mr [redacted] 's complaint and after speaking with his servicing dealership, it has been determined that his concerns are with his Mercury engine According to the Tahoe Fiberglass Limited Warranty statement, a copy of which I have attached for your records, that Mr [redacted] signed, states: This limited warranty applies only to the portions of the boat manufactured by TRACKERThis limited warranty does not cover: A) Equipment and accessories manufactured by some other firms which carry their own individual warranties B) Engines, outdrives, propellers and controls Mercury Marine holds the warranty on their products and it is our understanding that Mr [redacted] 's servicing dealership has contacted Mercury Marine regarding his concerns Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) On April 18th, I purchased a Tahoe 400TS from Bass Pro Shops of Savannah, GAThis Tahoe brand is manufactured by Tracker MarineThis boat has proven beyond any doubt a lemon, beyond an warranties for repairs Mercury Marine has made one final attempt to replace multiple items (Complete Engine, Complete Wiring Harness, and One additional switch)These items are out of customer service and NO diagnostics to believe it will fix my concerns After these repairs are complete and there is anymore trouble from this TRACKER MARINE manufactured boat, I will be seeking legal assistance in forms of local and federal lemon laws Final Consumer Response / [redacted] (2000, 12, 2016/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Under the Magnuson-Moss Warranty Act, the warranty should allow for adequate repairs in at least two, and possibly three, attempts to correct a particular defectFurther, the Magnuson-Moss Warranty Act's reasonableness requirement applies to your boat as a whole rather than to each individual defect that arises It does not matter if your defects related to the hull, equipment, or another part of the boatThe Magnuson-Moss Act covers the whole boat Final Business Response / [redacted] (4000, 10, 2016/06/22) */ As previously stated, Mercury Marine holds the warranty on the Mercury engineAccording to Mr [redacted] and his servicing dealership, Mercury Marine has agreed to replace his engine due to his concernsWe have no record of any warrantable concerns with the Tahoe boat and no warranty claims have been filed for the Tahoe boatHowever, as a gesture of goodwill, Tracker Marine will replace the wiring harness that runs from the Tahoe boat to the Mercury engine Tracker Marine stands ready to fulfill all warranty obligations on Mr [redacted] 's Tahoe boat as outlined in the Tahoe Fiberglass Limited Warranty statement, previously provided

***Document Attached [redacted] This is a picture of the hole in my boatAlso Who is replying to these messages? (boat hole)

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ We have reviewed Mr [redacted] 's concerns along with our warranty fileAccording to our files, our Warranty Administrator offered to send Mr [redacted] a new fuel cap or to allow him to bring his boat to our manufacturing facility for an evaluationMr [redacted] declined both offersAs a gesture of goodwill, Tracker Marine is offering to transport Mr [redacted] 's boat, at no cost to him, to our manufacturing facility for evaluationIf Mr [redacted] agrees to this offer, please have him contact his local Tracker Marine dealership and have them contact our Warranty Administrators to make transportation arrangements Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept their offerI was told that they would give me a gas cap or I could take it back to the Tracker Marine dealership [redacted] for it to be pressure tested [redacted] told me that they pressure tested my tank the last time it was in the shopPersonally, I don't think it was doneIf it is transported back to the warranty administrators, I feel like they will definitely try to resolve this problemI will be contacting [redacted] shop this morning

Initial Business Response / [redacted] (1000, 9, 2015/04/09) */ Tracker Marine apologizes for the concerns that Mr [redacted] has had with his boatWhile we can certainly empathize with him, we have already given him a [redacted] gift card as compensationI have contacted his dealership and they are unaware of any existing concerns he has with his boatHowever, if a warrantable concern does arise, Tracker Marine will stand behind our warranty Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes we did receive a gift cardHowever; that barely covered the cost of gas to drive the boat back four times to get repairedNot to mention this all happed in prime time fishing seasonWe had a boat that we could not use and we still had to pay forIt went to Tracker to get one repair fixed, it was returned with multiple repairs needing to be fixedThe dealership is well aware of the issues with the boat upon its return, my husband and I have both talked to the service department multiple timesMaybe someone from Tracker should have contacted us instead of the dealership since WE are the customerThis is a prime example of the terrible customer service that Tracker providesIt is no surprise while doing my research I have found numerous complaints regarding Tracker with no sympathy or compassion from the company themselves Final Business Response / [redacted] (4000, 26, 2015/07/21) */ We have reviewed the [redacted] 's concern and agree that since we have already replaced the original boat, the next step is to repurchaseAt this time, Tracker Marine offers to repurchase the boat package for NADA valueThis value is [redacted] Once we get the notification that this file is resolved with your office, we will forward the repurchase paperwork to Mr& Mrs [redacted] Final Consumer Response / [redacted] (4200, 28, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The remaining amount due on the boat is [redacted] the offer of [redacted] is NOT acceptedFor issues that were NOT our fault and this leading to a defected and UNSAFE product that Tracker produced, I think this is the least they can do do provide good customer serviceThis offer is an insult to us as customers

Initial Business Response /* (1000, 10, 2014/10/16) */
We are in reciept of Mr***'s complaintWe have reviewed our warranty files and we are in contact with Mr***'s local Tracker Marine dealership and are working through them to come to an amicale resolution for all parties involved
Initial Consumer Rebuttal /* (3000, 12, 2014/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from the General Manager at *** Sports and was advised that they are taking my boat to a fiberglass shop to have the cracks repairedI do not accept this resolution and I advised him that I did not accept it
A brand new boat should not have cracks in itI have only had this boat six months and cracks are sure to re-appearIf I accept this as a resolution and the warranty runs out them I am stuck with a new boat with cracks in it
Final Business Response /* (4000, 19, 2014/10/31) */
We have once again reviewed the pictures, estimate and spoken with Mr***'s dealerThe concerns that Mr*** has with his boat are cosmetic cracks and not structural in natureTherefore, Tracker Marine will pay the fiberglass shop to repair the cracks
Final Consumer Response /* (4200, 21, 2014/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want an explanation as to why the boat is getting cracks in it structural or cosmeticThis is a brand new boat what is going to prevent it from getting more cracks

We are in receipt of Mr***’s review and an email that he has sent to our office regarding ***. Mr*** also spoke with our Senior Customer Relations Specialist today. While we can empathize with Mr***, his boat has no warranty. We do not show Mr*** as the
warranty registered owner of this boat. The warranty is transferrable within the first years after the original purchase date and neither Mr*** nor any other previous owner contacted Tracker Marine to transfer the warranty. As explained to Mr***, we have no way of knowing how any previous owners used or stored this boat or if proper maintenance was performed. Tell us why here

Initial Business Response /* (1000, 10, 2016/06/08) */
I have researched Mr***'s concernAccording to a letter that Mr*** sent our office and a copy of the bill of sale provided to us by his dealership, the last boat order was on April 1, Unfortunately, this date did not
fall within the perimeters of the gift card promoThis is why a gift card was not automatically generated for this saleHowever, due to Mr***'s ordering history with this boat, Tracker Marine will process a gift card request for himThis process will take a couple of days and then the gift card will be shipped to him via FedEx
We believe that this will resolve Mr***'s concern and we therefore will consider this file closed with your office
Initial Consumer Rebuttal /* (3000, 12, 2016/06/08) */
Dave ***
WVirginia Drive
Sebring, FL XXXXX
May 25,
RE: TRACKER PRO I95TXW
Dear RE: TRACKER PRO 195TXW:
This letter is to complain about service I recently received in my numerous attempts to
purchase a Tracker Pro 195TXW
I started this process on January 8th, with the Tracker Boat Center, XXXXX Palm
River Road in Tampa, FloridaI was motivated to purchase the boat in preparation for
the winter/spring bass fishing season in FloridaJust after I put down a deposit, the
salesperson called to tell me I would not get the $gift card that I assumed would
be part of the dealHe suggested I cancel the sale and wait for the offer to start again,
and then make the purchaseHe said it would only be a few weeks
I checked around and found a dealer much closer to where I live, Central Florida
Yamaha, U.SNorth in Lake Placid, Florida and on February 6th, I once again put
down a deposit for the same boat, after being told I would receive the $gift card
A short time later, my niece died and I had to return up north for the funeral so I canceled
the sale, being told that when I returned, I could make the purchase again and still receive
the gift cardThere were many issues involved in my niece's death and I was not able to
return to Florida until late March
On April 51, I once again met with the salesman at Central Florida Yamaha and once
again, was told if I purchased the boat, I would receive the $gift card if I put down
a depositI was also told by the sales that I would have my boat within weeks,
(although he confided in me that he was told it would arrive in weeks)I put down a
deposit and waited
As I stated earlier, my original goal was to buy the boat in January figuring I'd have it by
late January or early February for the winter/spring bass season in FloridaI also had
trips planned for Guntersville and Sturgeon Bay in the spring
RE: TRACKER PRO 195TXW
May 25,
Page
After a few weeks, I began calling or driving over to the dealership to see if my boat
arrivedAt the end of 3-weeks, I was told the boat was in still in Springfield, where it
apparently sat for the next couple of weeks, even though it was ready for shipment
Finally I called and spoke to Kim in customer service who actually checked to see what
the delay wasShe could not find out why the boat was delayed, but assured me she
would get the boat delivered to ASAP
The boat finally arrived yesterday
But my understanding is that I will not receive the $gift card because I didn't
receive the boat during the day period in which the gift card was offeredI am upset
because I should have received the boat weeks ago, and through no fault of my own,
delivery on the boat was held up in Springfield
Obviously I have missed the best bass fishing season of the year in Florida, as well as my
trip to Guntersville and Sturgeon Bay, and I am not at all happy or satisfied with the
delays in receiving my boatBut I am most upset about being cheated out of the $
gift card
I come in contact with many fishermen both here in Florida and in my home state of
IllinoisI will not be referring anyone to Tracker Boats
I expected a much higher level of service from your company, and I am quite
disappointed
Sincerely,
*** ***
Final Business Response /* (4000, 14, 2016/06/15) */
Mr***'s response was a copy of the letter Tracker Marine referenced in our last responseTracker Marine's position remains the same

Complaint: ***
I am rejecting
this response because:All tracker is wanting to do is repair the current issues with the boat with no way of repairing the trust that I have lost in the boatI have owned this boat for less than months, have made one payment while it was in the shop, and have another due on the 31st of September while the boat is still in the shop! Tracker or it's authorized dealer have been in physical position longer than I have! It is my request that they either buy the boat back or give me a different boat of comparable price! Anything less is unacceptable by me!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/04) */
We have taken the opportunity to review Mr***'s concerns along with our warranty file
According to the Revdex.com's website, this complaint was filed on Sunday May 31, According to our records, Mr*** and our
warranty department came to a mutual agreement on Monday June 1, As a gesture of goodwill, Tracker Marine agreed to send Mr*** new decals, hubcaps and touch up paint
Therefore, Tracker Marine will consider this file closed with your office
Initial Consumer Rebuttal /* (2000, 7, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally got somewhere on this matterI did receive the parts for my boat Bass Pro in Portage IN has been nothing but helpful and *** the store Manager and *** the Service Manager are taking care of this matter like they have been with the other issuesThey have been nothing but helpfulThe only thing I'm waiting on for approval is the cracked fiberglass that spiderwebed from under the windshield

We certainly can empathize with the ***’s and their frustration with the situation. Unfortunately, the dealer cannot correct a concern based on a video. The video can be used as a tool for the dealer to troubleshoot the possible reasons for a concern, but they need to be able to recreate the concern and test theories and solutions while the concern is in progress. Since the dealer has already lake tested the boat and not found any cavitation and the boat ran at rpms, they scheduled the lake test with the consumer This way, the ***’s can demonstrate exactly when the boat has the concerns and under what conditions these concerns are occurring Our warranty department stands ready to help the dealership correct any warranty concerns with this boat.Tell us why here

Initial Business Response /* (1000, 5, 2015/03/20) */
While Tracker Marine can certainly empathise with Mr***,gel coat blistering is not covered under the terms of our warranty, as noted in the warranty exclusions of our Fiberglass Limited Warrannty
CGelcoat surfaces, including but not
limited to, gelcoat cracks, star-crazing or cracks, air voids, fading, chalking, hazing or
water blistering(We recommend any boat that is to be left in the water have anti-fouling paint or similar protectant applied to
the bottom)
Initial Consumer Rebuttal /* (3000, 7, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This boat is never left in the water loaded on your trailer that came with the boat and washed down and hand dried after fishing trip the blisters are under where the bunks sit against the boat no blistering anywhere else the bunks caused this and cannot be seen unless you unload the boat and look the only reason you would see this is to replace the bunks and they last longer than year this is a problem that should be addressed by tracker and not meI paid *** for a defect that was there from the beginning and the year warranty gets you a free ride I am sure I am not the only one complaining about this you should do the right thing and address this problem which you already know about If you believe in your product .Thanks *** ***
Final Business Response /* (4000, 9, 2015/04/01) */
At this time, Tracker's position remains the sameHowever, please have Mr *** provide us with the serial number of his boat so that we can further research the warranty history

My insurance company would not cover the damage because it is man madeI could not hit anything to make such a holeAt what point did Tracker cut the hole and repair itI did not accept the goodwill repair statement I was not given the choiceI did try to contest the decision of the repair being classified as "GOODWILL" but Tracker would not change their decision and would not talk to meI am not concerned with the transom repair just the hole that sunk my boatAnd how Tracker will make things right

Initial Business Response /* (1000, 11, 2015/07/21) */
Tracker Marine regrets any concerns Mr*** has had with his boat and trailerWe have been informed by the TMBC dealership that all repairs are complete and that the boat and trailer have bee returned to Mr***We will consider
this file closed with your office at this time
Initial Consumer Rebuttal /* (3000, 13, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are extremely disappointed in the customer service, communication and lack of follow up we have received from Tracker Marine/Bass Pro after buying our BRAND NEW Nitro boat
It took them three weeks to fix our trailer and we have had way to many issues with our new boatWE had to call THEM multiple times to get updates and finally had to get Springfield involved to get our concerns addressed
When we picked up our trailer Friday, July 17th from Bass Pro Garland Shop we were met very rudely by Shop Manager *** *** She would not even speak to us! *** was the only person that would even talk and work with usWhat a pathetic way to address a customer and do not think this is acceptable business practice!
We even had to clean the "globs" of grease and fire extinguisher residue from every wheel of the trailer OURSELVES
We expect better service and WILL BE telling everyone we know and fish with to NEVER use Bass Pro and how good your "World Class Customer Service" really isVERY POOR SERVICE!