Steve Rayman Chevrolet

Taxed wrong on a vehicle
My husband purchased a vehicle January 11th 2020, upon buying the vehicle in the paperwork taxes were included for out of state (TN) taxes for the tage fees.
My tag office reached out saying we still owed $482 and some cents. I was unaware of this until then and I called steve rayman Chevrolet to speak with someone on Thursday Feb.20.2020 I had to leave a voicemail - Monday the 24th rolls around and I still had no response. I then called the dealer to speak with a Manager, I didnt get a manager, I got our sales person. Then Nick (sales Person) proceeds to tell me it is not their fault they plug numbers in and whatever the system generates for the taxes in that state and county is what is on there. He tells me it is the states problem. Meanwhile I ask him " if anyone from Tn comes down here and buys a car are the taxes going to be generated wrong, I feel as though that should be fixed on their end ( car dealer) otherwise everyone that comes from out of state could be charged taxes wrong" He state "no thats not how it works and that I wasn't listening to him"
He was VERY RUDE and acted like this was my fault and I basically needed to "go on" and figure it out myself. I called the tag office back, she stated she is not sure where they got the taxes from because it was all wrong and it is not the states fault it is theirs for generating it wrong. Meanwhile my husband went to the dealer, they tell him "they think they found the issue" then they take him in an office and the outcome is - they cant do anything for us it is the states fault. Now I do not understand how this is the states fault at all. Their system Generated WRONG taxes and I am supposed to just fork up the $482 because they didn't have it calculated correctly? I find this as bad business and their "sales rep" was very disrespectful in all ways. I just wanted this resolved.

I think they run a crooked business and are there to rip off the customer. It is my understanding that when a customer purchases a vehicle from any dealer, there is an implied contract between the customer and the business owner that they will provide the customer with a working vehicle and the customer will pay the asking price or agreed on price.
Apparently, Steve Rayman doesn't understand or agree with this logic as he sold us a car on 10/18/2019 that never worked properly from day one. First it was the battery, then it was an oil change, then it was the check engine light, and then they said it needed a timing chain, and it is almost 30 days since we purchased this vehicle and it is sitting on their lot supposedly waiting for a part. We have consistently asked for an expected date of return since we turned the car over to them on 10/25/2019, to no avail, but today, all of a sudden we receive a phone call from them say the part was in but it is probably going to be Monday before it is ready.
That seems suspicious to me, because Monday is 11/18/2019 thus the warranty kicks in on the 30th day, so now they can repair the car they knew had a problem when they sold to us, but the warranty I am paying for will make all of the repairs.
These people are unethical and don't deserve to be in business. If there was a zero or less rating available, I would rate them a zero.
As of 11/14/2019, the vehicle we purchased is still in their possession. My husband requested a loner car while they fixed ours, but they had a good story for that; we have no cars available.
This is the worst experience I've ever encountered period. The average business generally will act like they want your business, but they act like they have you over a barrel, and basically they do. We weren't able to talk to the sales manager, we were referred to the service manager.
With all that said, if you are looking for a used or even a new car, Do Not, I repeat Do Not stop at Steve Rayman.

I was sold a lemon. Not made aware the vehicle had engine issues. They claimed that it passed general safety inspection. The car started smoking.
I purchased a vehicle from this company. Was reassured the car was WELL taken care of. They told me they ran a safety inspection and was not told anything was wrong with the vehicle before purchase.

Hours after having the car, the check engine light came on. I made an appointment with a dealership closer to me to get it checked out.

On my way to the dealership (less than 24 hours) after purchasing the car started smoking.

The dealership who did their own inspection told me the gasket needed to be replaced. I was sold a lemon.

I took my car to steve Rayman service department on 7-18-2019 because it sounded like it didn't want to start at times, so they took my car in.
So once I dropped my Car off at steve Rayman on 7-18-2019 because my car sounded like it didn't want to start at time so they took car in back and I went to work, I call hours later to check on car they said that they didn't find anything and that they were still working on it, I called back later and they said that I had coolant in my spark plug and that I needed a engine, I said no that can't be so I went and picked up my car drove on 285 and once I got to i-20 my car started to overheat, I called back and spoke with reggie and told him how is it that all of a sudden my car is over heating and I didn't have this problem before he really all he kept saying was what the technician told him, I said I know you'll did something to my car, so I took my car to get a second opinion and the mechanic pull my plugs and showed me that no coolant nor oil was on my plugs I needed a starter, tune up and water pump which he did and he got my car back running he said they lied, which I believe so as well, so I went back to explain to the manager Mike *** about the technician Brian *** lying about my diagnostic and he pretty much said that he back his technicians opinion because they were certified, instead of explaining why he lied about coolant being on plugs and me needing a engine, they were very unprofessional, and this place is not trustworthy at all, what make it so bad is I use to take my car to this dealership majority of the time, but I will not recommend this place nor patronize them again, they can't be trusted, and they charged me for a radiator cap that they broke and lied and said it melted.

Sales Manager and Finance team ran multiple credit inquiries when I explicitly instructed them not to do so, several times.
I Came in the dealership pre-approved. I told the sales person, Brian *** and finance team I only wanted to go with pre approval offer, not to run my credit for other offers. The finance manager Ned *** ran my credit for multiple offers, including their warranty. Ned asked me over and over did I want the warranty, and I repeatedly told him NO. Without my permission, he ran multiple hard inquiries for the warranty and financing options. After receiving emails and letters informing me of the multiple credit inquiries, Vance Robinson informed me it was their RIGHT to run my credit report, and there was nothing I could do about it. I requested letters to provide to the credit bureau stating I did not request the inquiries. Vance stated "He mailed the letters off, and did not have a copy to give me." I was also promised additional keys (the key I was given was broken) and car detailing. Each time I called, Vance sent me to voicemail and refused to return calls. I finally showed up to the dealership, and Vance gave me a card to a locksmith with a disconnected number.

I had an appointment that was setup with Chevy HQ customer service getting involved as I'd a particular request I wanted to be accommodated. When setting up the appointment over the phone a few days ago I explained in detail about what I wanted and their Service Advisor, Reggie, completely agreed "professionally" to accommodate my request. However, on the day of the appointment when I was trying to see how my request is going to be addressed he went completely berserk rude, loud and displayed street attitude that should never have a place in working environment such as an authorized auto dealership. You won't experience that kind of behavior even at ordinary local auto shops! Unbelievable. He finally said I can go to another shop if I wanted to which I instantly agreed and immediately got out of his face and the premises! My goodness, I've never experienced that kind of loud rude street attitude at any auto service shops. Reggie should have known better how to carry himself even if his customers are annoying. Totally unfit for a position that puts him to interact with customers.

Falsely giving the wrong issue about my car to charge me more money.
30Apr19-I had my car towed to Steve Rayman for the same issue that my car had prior of last year (gas pedal & senor 02). Mr. is who I deal with concerning my car. Call me after my car had a diagnostic test. Stated that I have a 2nd battery that needed to be replace and that it will cause me about $700. He proceeds to let me know that it's a small battery that's located in the trunk of the car. I'm really frustrated about my car because this is the same issue with my car, I had prior same warning sign. I contact Chevrolet to give them my VIN# to ask them does my car have a second battery. After my VIN was ran no second battery in the trunk. 2nd battery only come on 2014 & 2015 not for 2016. I'm frustrated at this point because he trying to take advantage of me. I call back to Steve Rayman and spoke with Auther. After letting Auther know that I spoke with someone with Chevrolet and they ran my VIN stated that no 2nd battery for this type of vehicle. Aurther raised his voice saying that the customer service doesn't know what they are talking about he goes to check on my car for me. I let Auther know that I purchase a battery in June/2018 that it can't be the battery. I decided maybe I need to trade it in because I've been having issue with this car. I record Mr. telling me it's a 2nd battery just for my record because I knew he was lying. My car sat at the dealer for a week. I'm currently using my father car which he needs his car since he is medically ill. My father needs his car like I need my car he is currently on a waiting list for a kidney. while this is adding more stress on him and myself because Steve Rayman mechanics wants to lie and take advantage of women. Trying to beat women out of their money single mother of 4. Maybe that's how their trained. I personally know a CEO of GMC that been helping me to even look up the parts that they claim I need on my car. That's on the receipt is clearly wrong. On 08May2019 I went to go and pick up my car and I ask Mr. to take me to the back and show me the 2nd battery need to be replaced. *** did not go and show me the 2nd battery. He called the back and continue with the lies asking the gentleman on the phone which battery need to be replace now it's the battery under the hood my mother was there as my witness. When I got to my destination with my car the towed truck man, my uncle & a mechanic did not see a 2nd battery in the trunk. This is a very sad situation and the salesman is no better they all working together to get over. My issue is not a battery.I'll never come here nor buy a car here again. The next thing I'll do is contact the media outlet about this dealership. This not the dealership 1st time getting over on innocence people I read a few of their complaints about steve Rayman. I receipt when I purchase my batter as well.

I bought a used car from this dealer, a 2016 Chevy Trax LS. I bought the car April 17, 2019. The car was missing the key fob. The dealer told me it would take about 5 days to get a new key fob and they would call me when I can come pick it up. It's been 2 weeks now. I have called a number of times. Every call goes to voicemail. I have left a number of messages. No one has called me back.
Product_Or_Service: 2016 Chevrolet Trax LS

I was told that I was financed for a vehicle and now over a month later they are sayin bring the vehicle back or they are threatening to calling the police and canceling the registration that's in my name. They are also calling me consistently with threatening and harassing phone calls. At this point I just want my deposit back for the vehicle and insurance also every inquiry placed on my credit file removed.
Product_Or_Service: 2016 Nissan Maxima
Order_Number: XXXXX
Account_Number: XXXXX

This was the worse car buying experience I have ever had. I'm not happy with the car and feel like I am being overcharged for the car. I completed my application online and it said I was preapproved and so when into the dealership I went in I spoke with the salesman and he gathered my information again to run my credit again. He told me I had a great score and that I could get a car and he told me how much I qualified for and that there will be no down payment. So while my stuff was with the finance department he told me to look at cars and so I originally wanted an suv and I showed him where the advisetismtmet showed that I qualified and that it was in the price range given to me and he said that I couldn't get it cause the adviverstisment was incorrect. So I said ok fine what could I get and then at first he said I had to get a cheverloet Cruze and I said I have four kids that small car wouldn't work for me and he said ok went back in the building and talk to someone and then he came back and said I could do a Malibu but it had to be basic and I said ok fine but it's really not what I want. I was very hesitant because I felt like they were selling me what they wanted me to have. So we went back in and above stated the deal was being worked up. So after about 30 minutes he said I would need some money down and I said that's not what you said in the beginning and he said well they are asking for it so I said ok and after another 30 minutes I was called into the finance office to discuss the terms. He first said congrats on the purchase of your new car and then he told me the terms of the loan and I immediately said I really think that's to high and then the finance manager begin to explain that I have no car buying history so that's why my payments and interest are high and why I had to put 1000 down. I'm paying a total of almost 30,000 for a car that's aorignally 14,000. I've reached out several times but I am not satisfied with the purchase. I didn't have a car at the time

I purchase a 2014 Chevy Malibu in July 3 2014. It wasn't no As Is purchase it was a new car. I been making my payments sometime before the due date, yes I have few days late but no ore than 2 days,when I do make the payments I always include my late fees it the payments. The total of my new car was 31,664.08 I had to put 1,000 down. From Aug.2014 to March 2019 I already paid a balance of $36,335.08.But, they saying I only paid out $21,465.43 that's just 68% of my Original balance. When I ask them why are 75 terms on the contract my finance whom Im paying my monthly payments too stated it wasn't them it was the place where I purchases the car from which was Steve *** this will mean I would have paid 6 to 7,000 more dollars on this car, it was only 31,664.08. I even went back to the dealership to take with the finance but he pretend the computer where my contract was at was down, and for me to give him a call on the following day which will be that Monday.. Yes, I did several times and even left voice messag for him to call me back, til this day I haven't heard from no one.. I feel like they given me the run around, take more money out of me cause Im 86,If you like I can email you copy of my payments, and you can calucate.. Some months I paid twice..
Product_Or_Service: car
Account_Number: XXX-XXXX-XXXXX

On Monday, December 31, 2018 I went to the dealership to sell my 2016 Toyota Tachoma TRD Sport. I spoke with Ernest H and Ryan L. I was told that I would receive a check for the purchase this week. In order to do so they would wire a check to payoff State Farm Finance, that day. I left there confident in the information I was giving, and prepared to receive a check by Friday for the payment.

While confirming status today, I was told that the sale information was just given to that department. I was also told that everything I was told on Monday was incorrect. Now, a check payment needs to be overnighted, and can not be sent certified. After speaking to State Farm, this means I will not be getting a payment from Steve Raymond for two weeks (enough time for State Farm to confirm payment received is good, and send out title). This is especially frustrating because the car is also up for Sale on the website already, without even being paid to us yet.

This lie is costing me everything. Something that was suppose to start out simple is now causing additional stress, considering we just had a death in our immediate family.

Please resolve this today.

I purchased a vehicle in Dec. 2017 with a GAP policy. In July, I purchased a newer vehicle and turned this one in as a down payment. The vehicle was paid off and the new loan was held by the same bank ***. I was advised upon purchasing the new vehicle with a GAP policy, to cancel the old one and collect a refund from the dealership. After attempting to contact anyone there, including the original sales person, I contacted GAP and they provided me the paperwork needed to file for the Cxl. I had all the documents and had it faxed on Oct 15 of this year. After hearing nothing I contacted GAP today to learn they cxl it on the 19th and forwarded the documents to Steve Rayman that day. The dealership has been sitting on a $700+ refund claiming they needed a payment letter from the bank. The bank sent them a letter but she wanted me to provide the missing information, although she never explained why she didn't call and ask me for the document. She then explained it would take three business days to process the request to have a cheque ready for mailing or pick up. This is unacceptable behavior for a business to knowingly hold money from a customer under a fabricated pretense. They have all they need and still they make me do all the running and calling to produce a document they already have. I enjoyed the purchasing process with the dealership, but everything after that has been a nightmare. I had the Bank fax a document but I am now playing phone tag with this woman "Fanta" to determine if what was sent is sufficient and if this completes the process. I have called three times, left one voice mail and expect to never hear from her and have to go in person to collect my cheque sometime in the new year.
Product_Or_Service: 2013 Chevy Spark GAP policy

I baught a car 2 months ago and when I baught the car I wrote a check to pay for the car well it turn out they said the check got returned but the car was already financed thru the bank so they don't own the car any more well they called me to get my tag but they was talking to my sister I was in the hospital knowing I didn't get no type of letter or anything in the mail I've spoken with 3 detective an one Sargent and they said with them blocking me on is illegal and that they no longer own the car it's a civil issue they are holding a car that no longer belongs to them
Product_Or_Service: Car

I brought my Chevy Volt into the Steve Rayman Chevrolet service center last Thursday because it wouldn't start earlier in the morning and had had to be jumped. I met with a service staff member and described the issue I was having. He told me they would take a look. He did not mention there would be an $89 fee for the diagnostics.

After about an hour, the same staff member gave me the results verbally. He listed four repairs, including replacement of the 12-V battery. He provided the total estimate of about $1100. He did not provide me with a breakdown of costs. He also did not provide anything in writing for me to review.

The estimate was much higher than I had anticipated so I told the staff member I would like time to consider how to proceed and possibly get a second opinion/estimate. He was visibly upset and told me I would need to sit in the waiting area while he completed my paperwork. After about an hour of waiting, I asked him if I could leave and he told me I needed to pay $89 for the diagnostics.

At that point, I was over 2 hours late for work and I was feeling a lot of stress. I am 15 weeks pregnant and therefore wanted to minimize my stress. I agreed to the payment, although I did so under duress. I did not receive a receipt for the transaction; I did not receive a written diagnosis; I did not receive anything in writing. All I received was my car key, which allowed me to leave.

After Thursday's visit, I took my car to another mechanic whom I trust. They tested the 12-V battery and told me it did not require replacement.

I have tried to contact the service center manager to request a refund, but I haven't yet received a response. I feel strongly that I did not receive anything of value in exchange for the $89 fee. All I received was a verbal diagnosis that I now know to have contained wrong information. I made the payment under duress and I feel that I was taken advantage of.

I went to a Chevy dealership and was treated horribly. I had a appointment for my oil change and to have my radio replaced. I was there at 850am at 1215pm the service rep stated that they closed at 2 so will not be able to look at my car. Told me to come back on Monday. I explained to him it was unacceptable he went to the back and 10mins later came back and said they looked at my car and begin to give me false information stated that the issue with my car was different than we discussed and that I would have to pay a extra 145.00. I asked him how he looked at my vehicle in 10 mins and determined that it was extra 145.00 when you just told me that u didn't have time to look at it earlier. He then said that they dont have the part there and would have to order it which he never did. I feel like that the extra 145.00 was going to be charged to me to cover the mechanics overtime pay if he would have to stay to fix my vehicle. I was not offered a discount for the inconvenience or for the way I was treated.
Product_Or_Service: radio replacement

On Friday - Saturday, May 18 and 19. I drove from Iowa and purchased from Steve Rayman Chevrolet, a used red, 2015 Z06 Corvette. To be Included in the sale were all owners documents, two keys/fobs and the original window sticker. The dealership said it did not have the second key/fob, all owners documents or the original window sticker on site. Salesmen informed me that this was a consignment sale (illegal in Iowa) but they would get everything from the owner and forward them to me the first of the week. I did not contact Steve Rayman for 10 days. After that I tried to call to find out if there was a problem, if the key, window sticker, etc had been mailed, and what the status of the title was, since I hadn't received it. I called seven times. I left messages for ***, *** (she handled the paperwork), and ***. No one returned my calls. Hope, a telemarketer,for Steve Rayman has called me twice to ask if I was still interested in buying a car. I explained to her twice I had bought a used Corvette from Steve Rayman Chevrolet, and asked to speak to someone who could help me. Saturday, June 2nd, I was connected to ***said he would check into things and call me back in 10 minutes. He never did call me back. I got a text from *** following my conversation with ***which read, "Title comes in the mail shoot this guy a text I am also this the guy with the key his name is ***". I tried to call ***,because of the confusing nature of his text. I left a message. He didn't return the call. I know the title will be mailed, but whether it has or not or whether the dealership has even taken possession of the title yet is still a mystery. "This guy" is apparently ***, who has not responded to phone calls, emails, texts or anything else. I heard nothing further from Steve Raymond Chevy until I got another email from Hope late Saturday asking if I was still interested in buying a car. My email to Rayman Chevy this morning has not been answered.
Product_Or_Service: 2015 Corvette Z06
Order_Number: N/A
Account_Number: $68,900.00, inclusiv

I took vehicle in to Steve Raymond Chevrolet, scheduled appointment on website , dropped vehicle off at 7:30 AM. to have SES Light (check engine) to be diagnosed. I made numerous calls to service department & when I finally reach the service manager @ 2pm, he says my vehicle in queue to get serviced. I picked up my vehicle at 4 pm but I was billed for 3.5 hrs labor. I feel this is a very shady business practice that should be reported and I refuse to use their services going forward
Product_Or_Service: car repairs
Account_Number:

DO NOT TRUST THIS DEALERSHIP
I received a pre-approved notice in the mail from a credit agency, but when I called to verify the information and offer details- It was the actual dealership that answered the phone- and not the advertised credit company printed on the advertisement. During the conversation, I specifically questions the sales rep about the terms and the specifics of my situation. The sales rep "***" assured me that I was pre approved and that there would be no prob with my new car trade for a less expensive SUV. I arrived at the dealership and "***" was no where to be found- so I ask for ***- referred by *** if he was not there. *** was the Manager- who would not speak with me, and I was then pushed off to another. The terms of the advertisement were fake and had no preference to my situation in any capacity. I drove 15 miles, 1 hour and a half in GA Traffic to receive the run around from this dealership.
CONSUMER BEWARE- IT'S NOT WORTH THE HEAD ACHE TO DEAL WITH SCAM ARTIST WHO DO NOT HAVE YOUR BEST INTEREST AT HEART- GIVE YOUR BUSINESS TO A COMPANY THAT DESERVES IT!

I traded in a 2016 Chevy Malibu for 2017 Equinox. I anticipated a 2017 would have at least the same features as a 2016. It does not. My note increased by $200 and I am getting less features. Pandora, Stitcher, CarPlay & even NAVIGATION are not equipped in this car. This was a 3rd car we traded in here. The dealership knew and is familiar with my expectations and needs. My problem is I addressed the lack of features and my inability to get them to work. I took the vehicle in on 3 different occasions to fix and rectify the problem, to no avail. Two salesman, OnStar rep and multiple technicians were completely baffled. On the 3rd attempt, a tech went behind the dash and printed paperwork specifically for this car & these features simply are not equipped on this model. It's essentially a shell. If the sales people didn't know this, how am I, the consumer, supposed to know? These features cannot be downloaded. It is simply 'not equipped'. I spent yet another day trying to negotiate a trade with the second person back in July, one month after purchase, as my regular salesman was out on vacation. I verified with these gentleman and technicians that Pandora and Stitcher came standard in LS vehicles. (I have this in writing.) The options were to do another credit check, pay more money to upgrade or wait a year or so and trade it in. That was not acceptable. I called GM corporate, and the response was we don't control the training at the dealerships, and offere me Satellite Radio free for 1 year. Again, unacceptable to me. The cost difference from LS to LT is between $1-2K which could have been easily wrapped into my loan amount had I known the sacrifice of apps and features I've come accustomed to. I am not an unreasonable person. I take responsibility for my part and Steve Rayman should take responsibility for theirs. This vehicle has less features than my 2014 Nissan. I'm disappointed. I'm dissatisfied. I want to be made whole, treated fairly, and as the loyal customer I have been.
Product_Or_Service: 2017 Chevy Equinox
Order_Number: ***
Account_Number: