Stat-MD, LLC

When the motorcycle was dropped off the customer was stated they were having issues with the fuel pump The fuel pump was fixed and the bike was running The customer was called and told the unit was ready to be picked up Once the customer arrived at our location a technician attempted to start the motorcycle The motorcycle would not start The technician sought permission from the customer before he attempted jump the motorcycle The technician was the one who hooked the battery to the motorcycle but the customer was the one who attempted to start the motorcycle The technician proceeded to ask the customer if he would like to continue to jump the motorcycle The customer was ok with jumping the unit with the batter from the fork truck After the unit would not start Crossroads offered to fix the issue if the customer bought the parts needed Crossroads would not charge labor to help the customer Customer refused to allow Crossroads to help with the issue and the customer proceeded to threat Crossroads with legal council During this time we felt it was in the best interest of Crossroads to no longer be in contact with the motorcycle with the fear the customer would accuse Crossroads of any more "issues" Crossroads will be happy to help the customer, but will not financially help the customer with any damages to their unit Crossroads was under the advisement of the customer to proceed with issues and repairs with their motorcycle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [the business is lying Regards, [redacted]

Doug [redacted] entered the shop on 6/10/15 seeking an ATV that would pull a ball picker for his golf driving range. Mr. [redacted] informed Adam (sales person) that the people they bought this ball picker used a 500cc ATV to pull the ball picker. Adam informed Mr. [redacted] that Crossroads has a 500cc unit...

that would be equivalent to the ATV described. Mr. [redacted] asked Adam if this unit would pull a ball picking unit. Adam told Mr. [redacted] he did not know how big the ball picker would be, but based off the description given by Mr. [redacted] about how the ball picker was pulled before there should not be any issue. Once the unit was paid for Ryan delivered he unit free of charge to their business same day 6/10/15. Adam had to go out to the business later that day to have Mr. [redacted] sign the finance application. Mr. [redacted] disclosed that the unit had no issue pulling the unit and he was extremely happy with the performance. He even stated that his wife Anne [redacted] would like to purchase a pink camo version of the same unit. No representative of Crossroads appeared at the [redacted]'s place of business before the unit was paid for and delivered. The [redacted]s stated first contact was made on 6/24/15 and Rick refused to pick up unit at the [redacted]'s request. According to Crossroad's phone records first contact was made on 6/25/15 at 8:05am. During this phone call the [redacted]'s requested to have their unit picked up and fixed as soon as possible. Rick informed the [redacted]'s there would be a charge to pick their unit up and it is not covered under CFmoto warranty. When Mrs. [redacted] asked for a refund we informed them they were past their 14 day return and we would take care of any warranty work need to get their unit operational. Once the unit showed up on the 6/25/15 Rick forwent all other service customers to accommodate the [redacted]'s. During inspection Rick was on the phone with CFmoto to get direction on how to proceed with repairs with the unit. Crossroads did not want to make any changes to the unit in fear it would void manufacture warranty without having consent from CFmoto. Mrs. [redacted] gave Crossroads 2 hours to have their unit addressed, fixed, and returned. Under the advisement of CFmoto, Crossroads was to replace all defective parts listed under the repair invoice #2173. Once we contacted the [redacted]'s to let them know that because their unit came in on a Thursday we would not be able to get parts till 6/30/15. Mrs. [redacted] came into Crossroads and became enraged and was using words that were not suitable if another customer would walk into the shop. Mrs. [redacted] requested to speak to CFmoto technician and became very vulgar with the tech from CFmoto. At this time we felt it was necessary to not invite Mrs. [redacted] back to Crossroads and moving forward we would only deal with Mr. [redacted]. Crossroads called Mr. [redacted] on the morning of 7/1/15 to let him know his unit is fixed and ready to be picked up. When unit was picked up, Mr. [redacted] was told Crossroads has elected to not work with Mrs. [redacted]. Mr. [redacted] was also informed there is a part that is on back order and once it is here we can install under warranty. This information is noted in the comments section of repair order #2173. Repair #2173 was signed by Mr. [redacted] confirming his knowledge of the items completed and our request to not deal with Mrs. [redacted]. The [redacted]'s have requested a full refund several times throughout this process. Under the terms of our refund process we require items to returned within 14 days and all items are subject to a 20% restocking fee. Crossroads has gone out of our way to accommodate the misfortune bestowed upon the [redacted]'s. Rick brought out a unit out to help the [redacted]'s pull their ball picker to accommodate them not having their unit. Rick has gone out of his way to personally keep in contact with the [redacted]'s with any updates with their unit with his personal cell phone. Rick has received harassing calls and text messages from Mrs. [redacted] regarding their unit and has asked repeatedly to only deal with Mr. [redacted]. Rick and Crossroads has put their other customers on hold to help the [redacted]s and their unit. Rick and Crossroads will continue to help the [redacted]'s until this matter is settled and moving forward with any warranty work. The [redacted]'s have had this unit for over 2 weeks and had no operational issues until they first contacted on 6/25/15. Crossroads expedited their situation under the guidance of the [redacted]'s and CFmoto. Rick and Crossroads will also keep this matter professional and will continue to not use vulgar language in our business or at the [redacted]'s place of business out of respect to both parties' customers.Sincerely,Rick W[redacted], Owner

Complaint: [redacted]
I am rejecting this response because: I have reached out to them multiple times, every time I reach out I get “someone who can’t help me” so I reach out to the owner and she doesn’t let us talk, tried personally emailing the owner and get ignored. I don’t know how many times I’m supposed to “reach out to them” if I’m always ignored and talked over
Sincerely,
[redacted]

When the motorcycle was dropped off the customer was stated they were having issues with the fuel pump.  The fuel pump was fixed and the bike was running.  The customer was called and told the unit was ready to be picked up.  Once the customer arrived at our location a technician...

attempted to start the motorcycle.  The motorcycle would not start.  The technician sought permission from the customer before he attempted jump the motorcycle.  The technician was the one who hooked the battery to the motorcycle but the customer was the one who attempted to start the motorcycle.  The technician proceeded to ask the customer if he would like to continue to jump the motorcycle.  The customer was ok with jumping the unit with the batter from the fork truck.  After the unit would not start Crossroads offered to fix the issue if the customer bought the parts needed.   Crossroads would not charge labor to help the customer.  Customer refused to allow Crossroads to help with the issue and the customer proceeded to threat Crossroads with legal council.  During this time we felt it was in the best interest of Crossroads to no longer be in contact with the motorcycle with the fear the customer would accuse Crossroads of any more "issues".  Crossroads will be happy to help the customer, but will not financially help the customer with any damages to their unit.  Crossroads was under the advisement of the customer to proceed with issues and repairs with their motorcycle.

The customer brought us a scooter that was in in several pieces. As he stated in his complaint,  there were several "CONTAINERS OF EXTRA PARTS" from three different scooters. The scooter was diagnosed by our technician who determined that the top end had damage and needed replaced. All services...

are approved by customer before doing the work. The customer was then notified of the diagnosis, at which time he asked us to buy the scooter from him. We were not interested in buying the scooter. However, we did expect payment for the services performed. The labor involved was 2 hrs @ $55 per hour which we offered to discount by 50%. The customer has refused to pay the bill and he wants us to let him come into our shop and take parts off of the scooter.

In response to the complaint by [redacted] D[redacted] and the title issues regarding his motorcycle purchase, all parties involved have reached a solution.  Crossroads Motorsports and[redacted] have worked together with and under the advisement of the Indiana Secretary of State.  The...

Secretary of State determined Crossroads was not at fault for the missing title and Crossroads took every step necessary to resolve the missing title.  Crossroads has also offered to reimburse any BMV late fees assessed to [redacted].  If the Revdex.com would like more information regarding the situation, Crossroads will be happy to reply with a written explanation regarding the series of events.  Thanks,Crossroads Motorsports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[the business is lying
Regards,
[redacted]

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