We offer two types of cabins, basic & deluxeThe basic cabins clearly state, when booking, that they use a shared bathroomThe Deluxe cabins have their own private bathThis customer chose the less-expensive basic cabinShe asked to upgrade to a deluxe, but we were sold outI showed her that her reservation sheet clearly stated a shared bathroomShe refused a refund.Co-Owner
Complaint: ***
I am rejecting this response because:Their website at the time did NOT clearly state it was a shared bathroomIn fact, one of the amenities listed was a PRIVATE bathroomIt wasn't until you went to book the cabin that it stated - in very small type - that there was a shared bathroomThis was deceptive and unjustThey have since changed their website but the complaint still stands - they are guilty of advertising and deceptive practice
Sincerely,
*** ***
We offer two types of cabins, basic & deluxe. The basic cabins clearly state, when booking, that they use a shared bathroom. The Deluxe cabins have their own private bath. This customer chose the less-expensive basic cabin. She asked to upgrade to a deluxe, but we were sold out. I showed her...
that her reservation sheet clearly stated a shared bathroom. She refused a refund.Co-Owner
We offer two types of cabins, basic & deluxeThe basic cabins clearly state, when booking, that they use a shared bathroomThe Deluxe cabins have their own private bathThis customer chose the less-expensive basic cabinShe asked to upgrade to a deluxe, but we were sold outI showed her that her reservation sheet clearly stated a shared bathroomShe refused a refund.Co-Owner
Complaint: ***
I am rejecting this response because:Their website at the time did NOT clearly state it was a shared bathroomIn fact, one of the amenities listed was a PRIVATE bathroomIt wasn't until you went to book the cabin that it stated - in very small type - that there was a shared bathroomThis was deceptive and unjustThey have since changed their website but the complaint still stands - they are guilty of advertising and deceptive practice
Sincerely,
*** ***
We offer two types of cabins, basic & deluxe. The basic cabins clearly state, when booking, that they use a shared bathroom. The Deluxe cabins have their own private bath. This customer chose the less-expensive basic cabin. She asked to upgrade to a deluxe, but we were sold out. I showed her...
that her reservation sheet clearly stated a shared bathroom. She refused a refund.Co-Owner