Standish Salon Goods, LLC

I read reviews before I purchased and ignored the poor reviews thinking it was the customer and not the businessNOT AT ALL!!! Clearly it's the business I purchased new shampoo units from Standish and all was good until we saw a manufacturer flaw on one of our sink bowlsThe black top coating wasn't completed on one of them so it looks like there is a huge scratch on one of them When they sold me the bowls they acted like the warranty was amazingIt's a joke Because I didn't call within hours after them being delivered (we couldn't put them in until the floors were finished so they sat in the boxes until we were ready to install them) they won't do anything about it BE WARE OF THIS COMPANY!!!!!! They do NOT stand behind their products or the manufacturing They offered me a $gift card to appease me which to me is almost a slap in the face I would never purchase from them again

I ordered shampoo shuttles which came in weeks late, and that was after I spent and additional $
on expedited shippingRidiculousHannah was blissfully unhelpful as I called every week to check on my orderGetting nowhere I decided to call the shipping company to ask about my order who then contacted Hannah who then called me and, with zero trace of recognition of who I was, finally offered expedited shippingWhy such a run around, Hannah? You could have offered expedited shipping early on and it would have cost me less because they wouldn't have had to pull my order off one truck and put it on another
But it gets worstThe actual bowl on one of the shuttles BROKE IN HALF! YepAfter using the bowl for a few weeks a stylist brought to my attention what looked like a scratch running along the inside of the bowl near the neck rest about inches longThat "scratch " started to travel and, like a cracked windshield, spread through out the bowl along the neck and underneath on all sidesI sent Hannah pics of the crack and even though I bought a year warranty at the time of purchase she said it could not be proved to be a manufacturing defectI persisted and got nowhereRealizing I was never going to get the bowl replaced I asked if I purchased a new bowl would they waive, or help me out with, shipping costAgain, NO
This week the bowl broke in half as a client was leaning back into the neck rest, pieces falling to the floorThanks for the quality product Standish Salon GoodsNow one of the other bowls has a suspicious "scratch" in the same spot, near the neck rest running across the inside about inches long and I expect the same thing to happen over the next few weeksHow can this not be a manufacturing defect? How can you blame the customer? What good is a year warranty( that cost extra!)? Why don't you stand by your product?
You really should be deeply ashamedThis is APPALLING customer service but whats worst is this bowl is a deathtrap! Thankfully our client was not hurt which is just pure luck

I read reviews before I purchased and ignored the poor reviews thinking it was the customer and not the business... NOT AT ALL!!! Clearly it's the business. I purchased new shampoo units from Standish and all was good until we saw a manufacturer flaw on one of our sink bowls. The black top coating wasn't completed on one of them so it looks like there is a huge scratch on one of them. When they sold me the bowls they acted like the warranty was amazing... It's a joke. Because I didn't call within 24 hours after them being delivered (we couldn't put them in until the floors were finished so they sat in the boxes until we were ready to install them) they won't do anything about it. BE WARE OF THIS COMPANY!!!!!! They do NOT stand behind their products or the manufacturing. They offered me a $50 gift card to appease me which to me is almost a slap in the face. I would never purchase from them again.