[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It would be my pleasure to never do business with them againThank you
To Whom It May Concern:Southwest Power & Light has every right to pursue the Early Termination Fee, as the customer has a responsibility to adhere to the terms of his contract With that said, Southwest will waive the ETF if the customer promises not to re-enroll with Southwest at any time in the future The representatives that were verbally abused by the customer have families and deserve better than to be verbally abused by a customer that did not read his contract.Thanks,Southwest Power & LightCustomer Care
To Whom It May Concern:Southwest has reviewed the Complaint and agrees that the ETF and all reconnect fees should be waived Hereby, Southwest can affirm that such waiver occurred Southwest is unable to credit the final usage amount.We are sorry for the error and have taken meaures to
ensure that this doesn't happen again The total credit is more than $and Southwest believes that it has addressed this error Thank you for your consideration.Southwest Customer Care,
To Whom It May Concern:Southwest Power & Light has every right to pursue the Early Termination Fee, as the customer has a responsibility to adhere to the terms of his contract. With that said, Southwest will waive the ETF if the customer promises not to re-enroll with Southwest at any time...
in the future. The representatives that were verbally abused by the customer have families and deserve better than to be verbally abused by a customer that did not read his contract.Thanks,Southwest Power & LightCustomer Care
To Whom It May Concern:Mr. [redacted] has been a long time customer of Southwest Power & Light and we appreciate his business. As part of his service with Southwest, Mr. [redacted] enrolled in budget billing. Budget billing is when the customer requests a monthly amount to be paid for his...
electricity, based on his previous years usage, divided by 12 months. This allows the customer to avoid the spikes of usage in the summertime and in the winter, and the provider can bill an "Average Bill" to try and capture the amounts to be used in the year ahead. As there is no way to perfectly forecast a customer's usage into the future, each customer is subject to a "true up" at the end of their term to determine if the prior year's usage was above or below the actual usage for this year. Southwest performed a "true up" on Mr. [redacted]'s account and discovered that Mr. [redacted] had been under billed over the last several months. The resulting balance for all usage received and not paid for was $611.33. Given the high amount of the "true up" and in the spirit of customer service, Southwest would like reduce the balance to $500, a savings of $111.33 over his actual balance. Further, Mr. [redacted] has the option to split the remaining balance into monthly payments (on top of his regular budget billing amount, as recalculated). The expiration date for his current term is August 9, 2016. This gives us a period of 9 months for Mr. [redacted] to break up the balance into monthly payments of roughly $55 per month.If this is acceptable to Mr. [redacted], we will issue the above mentioned credit against his balance, and set up the additional monthly payment amount to address his outstanding balance. Please let me know if you have any question.Sincerely,Southwest Power & Light
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It would be my pleasure to never do business with them again. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It would be my pleasure to never do business with them againThank you
To Whom It May Concern:Southwest Power & Light has every right to pursue the Early Termination Fee, as the customer has a responsibility to adhere to the terms of his contract With that said, Southwest will waive the ETF if the customer promises not to re-enroll with Southwest at any time in the future The representatives that were verbally abused by the customer have families and deserve better than to be verbally abused by a customer that did not read his contract.Thanks,Southwest Power & LightCustomer Care
To Whom It May Concern:Southwest has reviewed the Complaint and agrees that the ETF and all reconnect fees should be waived Hereby, Southwest can affirm that such waiver occurred Southwest is unable to credit the final usage amount.We are sorry for the error and have taken meaures to
ensure that this doesn't happen again The total credit is more than $and Southwest believes that it has addressed this error Thank you for your consideration.Southwest Customer Care,
To Whom It May Concern:Southwest Power & Light has every right to pursue the Early Termination Fee, as the customer has a responsibility to adhere to the terms of his contract. With that said, Southwest will waive the ETF if the customer promises not to re-enroll with Southwest at any time...
in the future. The representatives that were verbally abused by the customer have families and deserve better than to be verbally abused by a customer that did not read his contract.Thanks,Southwest Power & LightCustomer Care
To Whom It May Concern:Mr. [redacted] has been a long time customer of Southwest Power & Light and we appreciate his business. As part of his service with Southwest, Mr. [redacted] enrolled in budget billing. Budget billing is when the customer requests a monthly amount to be paid for his...
electricity, based on his previous years usage, divided by 12 months. This allows the customer to avoid the spikes of usage in the summertime and in the winter, and the provider can bill an "Average Bill" to try and capture the amounts to be used in the year ahead. As there is no way to perfectly forecast a customer's usage into the future, each customer is subject to a "true up" at the end of their term to determine if the prior year's usage was above or below the actual usage for this year. Southwest performed a "true up" on Mr. [redacted]'s account and discovered that Mr. [redacted] had been under billed over the last several months. The resulting balance for all usage received and not paid for was $611.33. Given the high amount of the "true up" and in the spirit of customer service, Southwest would like reduce the balance to $500, a savings of $111.33 over his actual balance. Further, Mr. [redacted] has the option to split the remaining balance into monthly payments (on top of his regular budget billing amount, as recalculated). The expiration date for his current term is August 9, 2016. This gives us a period of 9 months for Mr. [redacted] to break up the balance into monthly payments of roughly $55 per month.If this is acceptable to Mr. [redacted], we will issue the above mentioned credit against his balance, and set up the additional monthly payment amount to address his outstanding balance. Please let me know if you have any question.Sincerely,Southwest Power & Light
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It would be my pleasure to never do business with them again. Thank you.