Complaint: [redacted] I am rejecting this response because:Attached are picture of the box this is the only available product in stores world wide so it wasn't in haste So where is the additional kits if there a specific one for siblings there are noneThe same kit is used for all test and by the way I am a woman not a man [redacted] referenced as throughout the complaints.So again there is advertisement because I still have to by the kit for alleged and on childWebsite told me to purchase the kit Then to call in for further institutions if siblingAll that's specified on website So my request still stays the sameBest, [redacted]
Our home paternity test kits sold at drugstores and supercenters provide testing materials for one alleged father, one child, and one mother (her participation is optional) We explicitly state on the outside of the box :“This kit is for one alleged father and one child.” This statement is also clearly marked in the kit’s instruction booklet, therefore we do not consider it a advertisementUnfortunately, the customer may have neglected to read the outside of the box prior to purchase or misinterpreted the statement based on what they needed and wantedIn this case, the customer wanted to test his sibling, and the $lab fee does not apply in this context As this customer mentioned, our website does describe test types if an alleged father is not available for testingHowever it also advises anyone interested in these tests to contact our Client Support Center for further instruction and informationBecause these tests are more complex and require more testing time, the lab fee is $ It appears this customer tried to do too much too fast and didn’t read the clearly-marked description on the outside of the kit box prior to purchase, nor did he obtain more information from our Client Support Team as instructed on the website
We understand that paternity testing is an emotional experience for families and sometimes results are not what the participants hoped or expectedDifficult as it is to accept, just because the result wasn’t anticipated doesn’t mean it is “100% incorrect,” as claimed by this customer We stand by the results of the testOur two-day results policy guarantee goes into effect once the samples arrive at the lab and doesn’t include sample mailing timeThe two-day results guarantee was indeed met for the customer, and according to case notes she was never disconnected from phone calls by our customer service staff The customer signed sample envelopes and agreed to the Terms and Conditions of service and her claims do not meet the conditions of our Refund Policy
Complaint: [redacted] I am rejecting this response because: I went to a real lab and received different results they results are not accurate and it shouldn't take whole days and no it's not emotional it's not true Sincerely, [redacted]
In looking over your case, we note several instances where
we could have performed better in terms of keeping you notified of your test’s
progress and helping you view your resultsWe offer
our sincere apologiesOur
customers’ complete satisfaction is our top priority, and so a refund of $
has issued back onto your credit cardIf you have any other questions,
please feel free to contact us at ###-###-#### (M-F, am to pm Eastern
Time)
Our home paternity test kits sold at drugstores and supercenters provide testing materials for one alleged father, one child, and one mother (her participation is optional).
We explicitly state on the outside of the box :“This kit is for one alleged father and one child.” This statement is...
also clearly marked in the kit’s instruction booklet, therefore we do not consider it a false advertisement. Unfortunately, the customer may have neglected to read the outside of the box prior to purchase or misinterpreted the statement based on what they needed and wanted. In this case, the customer wanted to test his sibling, and the $89 lab fee does not apply in this context.
As this customer mentioned, our website does describe test types if an alleged father is not available for testing. However it also advises anyone interested in these tests to contact our Client Support Center for further instruction and information. Because these tests are more complex and require more testing time, the lab fee is $399.
It appears this customer tried to do too much too fast and didn’t read the clearly-marked description on the outside of the kit box prior to purchase, nor did he obtain more information from our Client Support Team as instructed on the website.
Complaint: [redacted]
I am rejecting this response because: I went to a real lab and received different results they results are not accurate and it shouldn't take 10 whole days and no it's not emotional it's not true
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Attached are picture of the box this is the only available product in stores world wide so it wasn't in haste. So where is the additional kits if there a specific one for siblings there are none. The same kit is used for all test and by the way I am a woman not a man [redacted] referenced as throughout the complaints.So again there is false advertisement because I still have to by the kit for alleged and on child. Website told me to purchase the kit. Then to call in for further institutions if sibling. All that's specified on website. So my request still stays the sameBest, [redacted]
We understand that paternity testing is an emotional experience
for families and sometimes results are not what the participants hoped or
expected. Difficult as it is to accept, just because the...
result wasn’t
anticipated doesn’t mean it is “100% incorrect,” as claimed by this customer.
We stand by the results of the test. Our two-day results policy guarantee goes
into effect once the samples arrive at the lab and doesn’t include sample
mailing time. The two-day results guarantee was indeed met for the customer,
and according to case notes she was never disconnected from phone calls by our
customer service staff. The customer signed sample envelopes and agreed
to the Terms and Conditions of service and her claims do not meet the
conditions of our Refund Policy.
Complaint: [redacted] I am rejecting this response because:Attached are picture of the box this is the only available product in stores world wide so it wasn't in haste So where is the additional kits if there a specific one for siblings there are noneThe same kit is used for all test and by the way I am a woman not a man [redacted] referenced as throughout the complaints.So again there is advertisement because I still have to by the kit for alleged and on childWebsite told me to purchase the kit Then to call in for further institutions if siblingAll that's specified on website So my request still stays the sameBest, [redacted]
Our home paternity test kits sold at drugstores and supercenters provide testing materials for one alleged father, one child, and one mother (her participation is optional) We explicitly state on the outside of the box :“This kit is for one alleged father and one child.” This statement is also clearly marked in the kit’s instruction booklet, therefore we do not consider it a advertisementUnfortunately, the customer may have neglected to read the outside of the box prior to purchase or misinterpreted the statement based on what they needed and wantedIn this case, the customer wanted to test his sibling, and the $lab fee does not apply in this context As this customer mentioned, our website does describe test types if an alleged father is not available for testingHowever it also advises anyone interested in these tests to contact our Client Support Center for further instruction and informationBecause these tests are more complex and require more testing time, the lab fee is $ It appears this customer tried to do too much too fast and didn’t read the clearly-marked description on the outside of the kit box prior to purchase, nor did he obtain more information from our Client Support Team as instructed on the website
We understand that paternity testing is an emotional experience for families and sometimes results are not what the participants hoped or expectedDifficult as it is to accept, just because the result wasn’t anticipated doesn’t mean it is “100% incorrect,” as claimed by this customer We stand by the results of the testOur two-day results policy guarantee goes into effect once the samples arrive at the lab and doesn’t include sample mailing timeThe two-day results guarantee was indeed met for the customer, and according to case notes she was never disconnected from phone calls by our customer service staff The customer signed sample envelopes and agreed to the Terms and Conditions of service and her claims do not meet the conditions of our Refund Policy
Complaint: [redacted] I am rejecting this response because: I went to a real lab and received different results they results are not accurate and it shouldn't take whole days and no it's not emotional it's not true Sincerely, [redacted]
In looking over your case, we note several instances where
we could have performed better in terms of keeping you notified of your test’s
progress and helping you view your resultsWe offer
our sincere apologiesOur
customers’ complete satisfaction is our top priority, and so a refund of $
has issued back onto your credit cardIf you have any other questions,
please feel free to contact us at ###-###-#### (M-F, am to pm Eastern
Time)
Our home paternity test kits sold at drugstores and supercenters provide testing materials for one alleged father, one child, and one mother (her participation is optional).
We explicitly state on the outside of the box :“This kit is for one alleged father and one child.” This statement is...
also clearly marked in the kit’s instruction booklet, therefore we do not consider it a false advertisement. Unfortunately, the customer may have neglected to read the outside of the box prior to purchase or misinterpreted the statement based on what they needed and wanted. In this case, the customer wanted to test his sibling, and the $89 lab fee does not apply in this context.
As this customer mentioned, our website does describe test types if an alleged father is not available for testing. However it also advises anyone interested in these tests to contact our Client Support Center for further instruction and information. Because these tests are more complex and require more testing time, the lab fee is $399.
It appears this customer tried to do too much too fast and didn’t read the clearly-marked description on the outside of the kit box prior to purchase, nor did he obtain more information from our Client Support Team as instructed on the website.
Complaint: [redacted]
I am rejecting this response because: I went to a real lab and received different results they results are not accurate and it shouldn't take 10 whole days and no it's not emotional it's not true
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Attached are picture of the box this is the only available product in stores world wide so it wasn't in haste. So where is the additional kits if there a specific one for siblings there are none. The same kit is used for all test and by the way I am a woman not a man [redacted] referenced as throughout the complaints.So again there is false advertisement because I still have to by the kit for alleged and on child. Website told me to purchase the kit. Then to call in for further institutions if sibling. All that's specified on website. So my request still stays the sameBest, [redacted]
We understand that paternity testing is an emotional experience
for families and sometimes results are not what the participants hoped or
expected. Difficult as it is to accept, just because the...
result wasn’t
anticipated doesn’t mean it is “100% incorrect,” as claimed by this customer.
We stand by the results of the test. Our two-day results policy guarantee goes
into effect once the samples arrive at the lab and doesn’t include sample
mailing time. The two-day results guarantee was indeed met for the customer,
and according to case notes she was never disconnected from phone calls by our
customer service staff. The customer signed sample envelopes and agreed
to the Terms and Conditions of service and her claims do not meet the
conditions of our Refund Policy.