Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
We received your letter regarding an unhappy customer, [redacted] I wanted to respond to assure you that we have done all we can to rectify this situationIt was admittedly a series of misfortunate errors that led to the situationShe is correct in that we were supposed to issue a refund for the product, but [redacted] mistakenly charged her credit card instead of issuing the creditObviously a complete mistake on her part which she admitted almost immediatelyShe attempted to refund the entire amount $as you can see by the copy of the credit card receipt (File.pdf)At that time, we thought the entire refund had been issuedWhen the customer contacted us a week later and stated that the refund had not appeared on her bank statement, we checked with our bank to see if the transaction had clearedThat was when we realized that it had notWe honestly had no idea that the refund had not gone throughWe then sent a check in the amount of $That check has yet to be cashedApparently the customer indicated that they preferred to go through their credit card company using the charge back methodThe customer has done that for $(See File 0001.pdf)The remaining amount is still "in limbo" since I don't know if the customer has initiated another charge back or notWe have contacted and emailed with the customer, but have had no responseI'm assuming there is probably another charge back in the worksIf that is the case, we will have to stop payment on the check that we issuedThis is not our standard business practice as suggested by the customerWe service thousands of customers a year with no incidentWe have apologized and tried in good faith to rectify the problemI appreciate your contacting us and hopefully we have provided enough proof to demonstrate that this is not a true reflection on our business practicesPlease let me know if you have any questions or need anything else from me to resolve this issue with the Revdex.com Thank you, [redacted] Operations Manager Sign Art Etc SR East Suite C Lafayette, IN 765-449-P 765-449-F
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
We received your letter regarding an unhappy customer, [redacted]. I wanted to respond to assure you that we have done all we can to rectify this situation. It was admittedly a series of misfortunate errors that led to the situation. She is correct in that we were supposed to issue a refund for...
the product, but [redacted] mistakenly charged her credit card instead of issuing the credit. Obviously a complete mistake on her part which she admitted almost immediately. She attempted to refund the entire amount $572.74 as you can see by the copy of the credit card receipt (File.pdf). At that time, we thought the entire refund had been issued. When the customer contacted us a week later and stated that the refund had not appeared on her bank statement, we checked with our bank to see if the transaction had cleared. That was when we realized that it had not. We honestly had no idea that the refund had not gone through. We then sent a check in the amount of $572.74. That check has yet to be cashed. Apparently the customer indicated that they preferred to go through their credit card company using the charge back method. The customer has done that for $286.37. (See File 0001.pdf). The remaining amount is still "in limbo" since I don't know if the customer has initiated another charge back or not. We have contacted and emailed with the customer, but have had no response. I'm assuming there is probably another charge back in the works. If that is the case, we will have to stop payment on the check that we issued. This is not our standard business practice as suggested by the customer. We service thousands of customers a year with no incident. We have apologized and tried in good faith to rectify the problem. I appreciate your contacting us and hopefully we have provided enough proof to demonstrate that this is not a true reflection on our business practices. Please let me know if you have any questions or need anything else from me to resolve this issue with the Revdex.com.
Thank you,
[redacted]
Operations Manager Sign Art Etc.
3861 SR 26 East Suite C Lafayette, IN 47905
765-449-1884 P
765-449-1885 F
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
We received your letter regarding an unhappy customer, [redacted] I wanted to respond to assure you that we have done all we can to rectify this situationIt was admittedly a series of misfortunate errors that led to the situationShe is correct in that we were supposed to issue a refund for the product, but [redacted] mistakenly charged her credit card instead of issuing the creditObviously a complete mistake on her part which she admitted almost immediatelyShe attempted to refund the entire amount $as you can see by the copy of the credit card receipt (File.pdf)At that time, we thought the entire refund had been issuedWhen the customer contacted us a week later and stated that the refund had not appeared on her bank statement, we checked with our bank to see if the transaction had clearedThat was when we realized that it had notWe honestly had no idea that the refund had not gone throughWe then sent a check in the amount of $That check has yet to be cashedApparently the customer indicated that they preferred to go through their credit card company using the charge back methodThe customer has done that for $(See File 0001.pdf)The remaining amount is still "in limbo" since I don't know if the customer has initiated another charge back or notWe have contacted and emailed with the customer, but have had no responseI'm assuming there is probably another charge back in the worksIf that is the case, we will have to stop payment on the check that we issuedThis is not our standard business practice as suggested by the customerWe service thousands of customers a year with no incidentWe have apologized and tried in good faith to rectify the problemI appreciate your contacting us and hopefully we have provided enough proof to demonstrate that this is not a true reflection on our business practicesPlease let me know if you have any questions or need anything else from me to resolve this issue with the Revdex.com Thank you, [redacted] Operations Manager Sign Art Etc SR East Suite C Lafayette, IN 765-449-P 765-449-F
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
We received your letter regarding an unhappy customer, [redacted]. I wanted to respond to assure you that we have done all we can to rectify this situation. It was admittedly a series of misfortunate errors that led to the situation. She is correct in that we were supposed to issue a refund for...
the product, but [redacted] mistakenly charged her credit card instead of issuing the credit. Obviously a complete mistake on her part which she admitted almost immediately. She attempted to refund the entire amount $572.74 as you can see by the copy of the credit card receipt (File.pdf). At that time, we thought the entire refund had been issued. When the customer contacted us a week later and stated that the refund had not appeared on her bank statement, we checked with our bank to see if the transaction had cleared. That was when we realized that it had not. We honestly had no idea that the refund had not gone through. We then sent a check in the amount of $572.74. That check has yet to be cashed. Apparently the customer indicated that they preferred to go through their credit card company using the charge back method. The customer has done that for $286.37. (See File 0001.pdf). The remaining amount is still "in limbo" since I don't know if the customer has initiated another charge back or not. We have contacted and emailed with the customer, but have had no response. I'm assuming there is probably another charge back in the works. If that is the case, we will have to stop payment on the check that we issued. This is not our standard business practice as suggested by the customer. We service thousands of customers a year with no incident. We have apologized and tried in good faith to rectify the problem. I appreciate your contacting us and hopefully we have provided enough proof to demonstrate that this is not a true reflection on our business practices. Please let me know if you have any questions or need anything else from me to resolve this issue with the Revdex.com.
Thank you,
[redacted]
Operations Manager Sign Art Etc.
3861 SR 26 East Suite C Lafayette, IN 47905
765-449-1884 P
765-449-1885 F