Shoptiques

Revdex.com:At this time, I have not been contacted by Shoptiques regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I was never informed about listing an item for $to process the credit No one from Shoptiques ever contacted me regarding the resolution] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi, I'm writing in regards to Shoptiques customer complaint ID# [redacted] : [redacted] This customer already disputed the non-refundable setup fee with their credit card providerWe provided proof of contract signed and the dispute was resolved in Shoptiques favorPlease see attached document which shows: The payment was disputed by customer on Shoptiques provided evidence and responded to dispute on If you have any questions or need additional information, please let me know Regards, -- Chris L [redacted] Vice President, Sales Shoptiques (o) ###-###-#### (c) ###-###-####

Revdex.com:At this time, I have not been contacted by Shoptiques regarding complaint ID [redacted] .Sincerely, [redacted]

We are an independent retailer based out of *** *** with stores and two online storesOur experience with Shoptiques has been incredibly disappointing, and to say the least I feel like we have been scammedI would caution any boutique who has been contacted by their sales team to not spend the money and not to sign up
The signup fee of $should have been a warning sign but the very pushy sales team promised a lot and really made it seem worth it
We were promised many things from the salesperson, Lightspeed integration and access to "millions" of product images specifically that weren't ever there to begin withWhen I contacted Shoptiques about why we couldn't integrate our inventory through Lightspeed they said it was temporarily shut down because it wasn't working up to their standards but we could sign up to be a 'test' store - that never happened and our follow up went unanswered
We spent months trying to sell our products online, managing our own inventory and spending countless hours trying to find product imagery that was suitableOnly about 50% of the products we tried to upload were acceptedWe even found that some retailers had the exact same images uploaded that we were declined
When I setup and appointment time to discuss how we can improve our experience, I was never contacted
The products and boutiques are completely over saturated online, it's near impossible to find our products on their site and customers never came to our site so never gained return customers They used us for our mailing list contacts and were full of empty promises
In 7months we had sales, all sale product, and of the were returnedI'm also thinking the first sale was purchased by a Shoptiques employee
It's been an absolute waste of money and timeWe have been contacted by other small businesses wondering if it is a worthwhile experience and we have explained our frustrations and told them it's a waste of their money, and will continue to do soI would hate for other small business owners be taken advantage of and waste their money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Copy and pasting the last response to me does not solve the problem I will be sure to let anyone who will listen not only know my experience with shoptiques but read the emails between Joyce and I you continue to leave out of my complaint the boxes arriving a day late was the fault of the post office the fact I reached out and was never informed that my photoshoot was not happening as planned STILL MEANS YOU BREACHED THE CONTRACT BY NOT SENDING MY CLOTHING BACK IN THE APPROPRIATE TIMEFRAME FOR THE ORIGINALLY SCHEDULED SHOOT I am no longer in contract with shoptiques and my shop has been removed from the website please provide contact for my attorney to address this issue you have made it impossible to resolve amicably I'm sure *** would love to hear about your lack of professionalism over at shoptiques as well as your inability to resolve issues before they get to this point Regards
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have credited back case ***I have attached the
correspondence that occurred for your records Regards, Crystal *
*** ***
***
***
** * *** ***
*** ***
*** *** **

Hi, I'm writing in regards to Shoptiques customer complaint ID# ***:
*** *** *** This customer already disputed the non-refundable setup fee with their credit card providerWe provided proof of
contract signed and the dispute was resolved in Shoptiques favorPlease see attached document which shows:
The payment was disputed by customer on 2/**/Shoptiques provided evidence and responded to dispute on 3/*/Shoptiques won dispute and funds were put back into our account on 5/*/
If you have any questions or need additional information, please let me know. Regards, -- Chris L** Vice President, Sales Shoptiques (o) ###-###-#### (c) ###-###-####

On the Shoptiques platform, each boutique has a dedicated e-store where customers can purchase a selection of that store's merchandiseAnother optional service we provide is creating stand-alone websites for stores who do not have them, which we do at no additional chargeThese are separate
entities and the boutique owns the domain name - Shoptiques created one of these websites for Neville WisdomThis customer sent us an email on 9/** stating that she wanted to sever ties with ShoptiquesShe then had a phone call with our SVP of Sales & Account Services who informed her that if she cancelled, her Shoptiques e-store would be deleted and that her website would still be live, but only for a limited timeUnfortunately the two left that conversation with two different understandings of the outcomeShoptiques was under the impression that the customer wanted to cancel, and the e-store was deletedOur only written record is of their desire to formally cancelThe customer later reached out and wanted to retrieve the product descriptions from the e-store, but they were no longer in our systemPer the contract between Shoptiques and Neville Wisdom, we cannot offer a refund of the set up fee for their account because of the fixed costs involved to get them up and running on the site and to provide ongoing account managementThey worked with Shoptiques for months and this was a one-time set up fee paid at the beginning of our contractual agreementAfter speaking with the customer about this, we offered to recreate her website, build a new e-store and help photograph and write descriptions for new itemsAt this point, Neville Wisdom is now doing this on their ownHappily they have now stated that they are more equipped to handle e-commerce on their own after getting started with ShoptiquesWe wish them all the best with their future e-commerce endeavors!

We have credited back case ***I have attached the correspondence that occurred for your records Regards, Crystal *
*** ***
***
***
** * *** ***
*** ***
*** *** **

On the Shoptiques platform, each boutique has a dedicated e-store where customers can purchase a selection of that store's merchandise. Another optional service we provide is creating stand-alone...

websites for stores who do not have them, which we do at no additional charge. These are separate entities and the boutique owns the domain name - Shoptiques created one of these websites for Neville Wisdom. This customer sent us an email on 9/** stating that she wanted to sever ties with Shoptiques. She then had a phone call with our SVP of Sales & Account Services who informed her that if she cancelled, her Shoptiques e-store would be deleted and that her website would still be live, but only for a limited time. Unfortunately the two left that conversation with two different understandings of the outcome. Shoptiques was under the impression that the customer wanted to cancel, and the e-store was deleted. Our only written record is of their desire to formally cancel. The customer later reached out and wanted to retrieve the product descriptions from the e-store, but they were no longer in our system. Per the contract between Shoptiques and Neville Wisdom, we cannot offer a refund of the set up fee for their account because of the fixed costs involved to get them up and running on the site and to provide ongoing account management. They worked with Shoptiques for 11 months and this was a one-time set up fee paid at the beginning of our contractual agreement. After speaking with the customer about this, we offered to recreate her website, build a new e-store and help photograph and write descriptions for new items. At this point, Neville Wisdom is now doing this on their own. Happily they have now stated that they are more equipped to handle e-commerce on their own after getting started with Shoptiques. We wish them all the best with their future e-commerce endeavors!

Revdex.com:At this time, my complaint, ID [redacted] regarding Shoptiques has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hi,    I'm writing in regards to Shoptiques customer complaint ID# [redacted]:
[redacted]    This customer already disputed the non-refundable setup fee with their credit card provider. We provided proof of contract signed and the dispute was resolved in...

Shoptiques favor. Please see attached document which shows:  The payment was disputed by customer on 2/**/2016 Shoptiques provided evidence and responded to dispute on 3/*/2016 Shoptiques won dispute and funds were put back into our account on 5/*/2016 If you have any questions or need additional information, please let me know.    Regards,   -- Chris L** Vice President, Sales Shoptiques (o) ###-###-#### (c) ###-###-####

[redacted] lets customers shop the world's best local boutiques online. At Shoptiques, we have two primary goals: First, we want to enable customers to buy one-of-a-kind merchandise that they can’t find anywhere else. Secondly, we want to provide small businesses with digital solutions that allow them to compete on a global scale. Part of Shoptiques offering is providing photo services to boutiques at no additional cost. Shoptiques takes full financial burden for all photo shoot expenses including hiring a photographer, models, stylists, and product uploader. All a boutique owner has to do is to send a box of clothing to be photographed to our New York studio with items arriving 2 days prior to the photo shoot and once, photo shoot occurs (must be booked ahead of time), the items are returned back to the boutique. We ask that the items arrive 2 business days prior to the shoot since our team needs time to unpack the items, catalog the items, and ensure they are styled and prepped for the photo shoot. On 3/**, Northern Red Boutique was confirmed for a photo shoot on 4/**. In the confirmation email, the team instructed that the items must arrive 2 business days before the photo shoot. Then, once again, on 4/*, the team sent a reminder email to ensure the boutique sends out the items to arrive 2 business days prior to the photo shoot along with other instructions. Please see both of those emails enclosed to this letter. However, the photo shoot box didn’t arrive until after the photo shoot, which was past the required 2-business day timeline. The items were automatically assigned to the next photo shoot the following week.  As per Shoptiques contract, we are required to return the items 4 days after the photo shoot occurs (please see paragraph 3 (iii). As soon as the boutique indicated they would like to receive their items back – that same day, our team hand-delivered the items back to USPS instead of waiting for pick-up to make sure Northern Red Boutique receives their items back without the delay. Attached please find the contract Shoptiques and Northern Red Boutique entered into. In the last 4 months since Northern Red Boutique went active on [redacted] with only 15 products available, they enjoyed 8 sales. That’s very high given how small of an assortment they had online. We recommend boutiques feature at least 40 products online at all times. Just like in a physical store, customers would like to see larger assortment than just 15 products. But even with only 15 items live, Shoptiques facilitated 8 sales. 50% of those sales have been returned by customers. It is, however, important to note that returns are very costly to Shoptiques as well – in a case of a return, regardless of a reason why the return is taking place, Shoptiques is out 2 shipping costs: to the customer and back to the boutique. We absolutely don’t like returns either. However, it is the cost of doing business online – customers don’t want to purchase items they cannot easily return. In case of 4 returns in this situation – 2 of them were because photographs that boutique submitted were not representative of the garment. In the below screenshots, you can see 2 different customers indicated that they returned those items because the photo looked different than the actual product. The other 2 returns happened because customer changed their mind. The partnership is really structured to benefit the boutique, because even in the case of a return – Shoptiques pays both shipping costs and boutique receives their item back.We understand that Northern Red Boutique would like to terminate their Shoptiques partnership and refund the set-up fee of $1,000. However, as per paragraph 8 of the attached Agreement, the $1,000 set-up fee is nonrefundable and is used to set-up the boutique into the Shoptiques system. None of the terms of the contracts have been violated in this case by Shoptiques, so we are unable to offer a refund. Northern Red Boutique had their boutique set-up, received packaging materials, shipped out 8 orders and we hope will continue working with Shoptiques. Here at Shoptiques, we live and breath small businesses and make their lives easier and better. I really hope Northern Red Boutique team comes back online and we continue spreading the magic of shopping small together! We need to work together to be a strong force to compete on a global scale.Sincerely, Brittany H[redacted] Sales Manager

Hello,I'm writing in reference to complaint #[redacted].We have agreed to pay the...

claimant $50 back in February or March (prior to her submitting this claim).  However, as we explained to her, to pay her out we need a transaction.  As such, we asked the claimant to list an item for $1.  We would then "purchase" that $1 item, and when we "pay" her for the $1 item, the $50 credit would also be paid.  She would have no liability to actually send a $1 item.  The claimant has refused to list a "fake" or dummy item for $1 to enable the transaction, which means our payment system can't pay her.Hope this helps,Maile

To Whom It May Concern: This letter is in response to a Complaint [redacted].[redacted] lets customers shop the world's best local boutiques online. At Shoptiques, we have two primary goals: First, we want to enable customers to buy one-of-a-kind merchandise that they can’t find anywhere else....

Secondly, we want to provide small businesses with digital solutions that allow them to compete on a global scale. Part of Shoptiques offering is providing photo services to boutiques at no additional cost. Shoptiques takes full financial burden for all photo shoot expenses including hiring a photographer, models, stylists, and product uploader. All a boutique owner has to do is to send a box of clothing to be photographed to our New York studio with items arriving 2 days prior to the photo shoot and once, photo shoot occurs (must be booked ahead of time), the items are returned back to the boutique. We ask that the items arrive 2 business days prior to the shoot since our team needs time to unpack the items, catalog the items, and ensure they are styled and prepped for the photo shoot. On 3/**, Northern Red Boutique was confirmed for a photo shoot on 4/**. In the confirmation email, the team instructed that the items must arrive 2 business days before the photo shoot. Then, once again, on 4/*, the team sent a reminder email to ensure the boutique sends out the items to arrive 2 business days prior to the photo shoot along with other instructions. Please see both of those emails enclosed to this letter. However, the photo shoot box didn’t arrive until after the photo shoot, which was past the required 2-business day timeline. The items were automatically assigned to the next photo shoot the following week.  As per Shoptiques contract, we are required to return the items 4 days after the photo shoot occurs (please see paragraph 3 (iii). As soon as the boutique indicated they would like to receive their items back – that same day, our team hand-delivered the items back to USPS instead of waiting for pick-up to make sure Northern Red Boutique receives their items back without the delay. Attached please find the contract Shoptiques and Northern Red Boutique entered into. In the last 4 months since Northern Red Boutique went active on [redacted] with only 15 products available, they enjoyed 8 sales. That’s very high given how small of an assortment they had online. We recommend boutiques feature at least 40 products online at all times. Just like in a physical store, customers would like to see larger assortment than just 15 products. But even with only 15 items live, Shoptiques facilitated 8 sales. 50% of those sales have been returned by customers. It is, however, important to note that returns are very costly to Shoptiques as well – in a case of a return, regardless of a reason why the return is taking place, Shoptiques is out 2 shipping costs: to the customer and back to the boutique. We absolutely don’t like returns either. However, it is the cost of doing business online – customers don’t want to purchase items they cannot easily return. In case of 4 returns in this situation – 2 of them were because photographs that boutique submitted were not representative of the garment. In the attached screenshots, you can see 2 different customers indicated that they returned those items because the photo looked different than the actual product. The other 2 returns happened because customer changed their mind. The partnership is really structured to benefit the boutique, because even in the case of a return – Shoptiques pays both shipping costs and boutique receives their item back. We understand that Northern Red Boutique would like to terminate their Shoptiques partnership and refund the set-up fee of $1,000. However, as per paragraph 8 of the attached Agreement, the $1,000 set-up fee is nonrefundable and is used to set-up the boutique into the Shoptiques system. None of the terms of the contracts have been violated, so we are unable to offer a refund. Northern Red Boutique had their boutique set-up, received packaging materials, shipped out 8 orders and we hope will continue working with Shoptiques. Here at Shoptiques, we live and breath small businesses and make their lives easier and better. I really hope Northern Red Boutique team comes back online and we continue spreading the magic of shopping small together! We need to work together to be a strong force to compete on a global scale. Thank you for your time and review of the situation. Brittany H[redacted] Sales Manager

Revdex.com:At this time, I have not been contacted by Shoptiques regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was never informed about listing an item for $1 to process the credit.  No one from Shoptiques ever contacted me regarding the resolution. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Shoptiques regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
This is the most support I have received since starting with shoptiques. Shoptiques has no phone communication set up for business support. I have had shoptiques reject a certified letter which I sent as notification of my shoptiques contract. Please be advised that since April **, I have tried several different attempts to terminate my contact. As of April [redacted] Northern Red Boutique is no longer in contract with shoptiques. shoptiques communication has completely ruined the "business partnership" we had. The package was supposed to arrive by Friday the two business days prior. But did not arrive til Monday, the day prior to the photoshoot. Not AFTER the photoshoot as you claim. The late arrival was due to the post office, the keeping of my clothing without notice or my consent is on you. The returns that were not like photographed is bull because they looked alike. You forced me to accept a return of clearly worn pants. Which goes against your return policy, but you don't give a st because you're a big business and it doesn't affect you personally.  You only care about yourselves and I deeply regret starting any partnership. I do anticipate working other small businesses not to partner with you. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]