Shoppers Value Foods

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accept the December 15th date for installation but the cancellation policy was not discussed Regards, [redacted]

We have met with the customer and decided to cancel the projectThis has been fully agreed to and completed

The door was changed to the customer's preference in the interest of customer satisfaction This resolves the issue

We have been in contact with the customer and are in the process of working through a resolution

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance Regards, [redacted] ***

Ms [redacted] ’s complaint states that she was not informed of the cancellation policy at the time of sale Ms [redacted] also states that the day policy was hidden in the fine print and she was not informed In response, please see the attached agreement: • At the bottom of the agreement, directly above Ms [redacted] ’s signature in bold font is acknowledgement that Ms [redacted] was orally informed of her right to cancel the transaction• Also, in this same area in bold font is acknowledgement that Ms [redacted] had read the full agreement and had received copies of the accompanying notice of cancellation form• In addition, directly below Ms [redacted] ’s signature in standalone bold font is another notice that Ms [redacted] may cancel the transaction at any time within business days of the transaction dateMs [redacted] ’s complaint was based on the reasoning that the job would not be installed until January In order to resolve this matter, we have contacted Ms [redacted] and offered to complete the installation on December 15, satisfying her concern

TO: Revdex.com Re: Complaint ID: [redacted] ; Customer: [redacted] We acknowledge the customer’s concerns and have taken continual steps to resolve the issue the customer reported Despite multiple visits to the customer’s home, we have been unable to re-create the issue which has made it difficult to diagnose and correct Multiple installation teams and a manager have inspected the system and everything appears to be installed correctly There is nothing apparent on the gutter system that would indicate a leak Regarding the customer’s claim that the window is leaking, we did not install this customer’s window so we can not speak to the quality of the installation Although we believe there is nothing wrong with the existing gutter and installation, we would like to help this customer resolve this In the interest of customer satisfaction, we will offer to remove the existing section of gutter and re-install the gutter in that area at no additional charge to the customer

We have spoken with the customer and have verbally agreed upon a resolution The customer has agreed to update the Revdex.com once the matter is closed

The date of meeting with customer was actually done on Sept 2, not Sept That is why the customer responded the way she didBut we have met with customer have ordered the required parts and this issues has been addressedThis correspondence can now be closedThank you

We have spoken with the customer and have verbally agreed upon a resolution The customer has agreed to update the Revdex.com that the matter is closed

We are communicating with the customer to provide some relief in the interest of customer serviceOur initial response does stand as it is factual and correct

We did in fact, complete the installation of the Gutter Helmet system with heat per the custom remodeling agreementSpecifically on that agreement, the customer initialed and signed that the helmet heat: Homeowner is responsible for electrical hookup and all associated costsWe make this clear and
have this specifically initialed as not to have any confusion We have never had this confusion before but we have communicated multiple times that the electrical hook up is not part of the scope of our installation and, because of that, cannot be funded through the third party finance companyWe have clearly communicated that the customer would need to pay the electrician he has chosen directly for that specific serviceThere is no dispute that the cost is not included as it is made clear in the agreementThe issue is simply, this is not a service we can perform as the electrical installation is to be done by an electrician and as noted and initialed on the agreement, the customer is responsible for that cost. The customer may contact the third party finance company to inquire if there is a possibility that they can include the cost under their loan agreement, but we can not as the agreement is between the third party finance company and the customer

I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** *** Huff n Puff DID send their people back outThey shimmed the window to level and added insulationSadly, they were not told to enclose the wall, but stated that they would have replaced the sheetrock, had they been told to do so! I went out and purchased sheetrock to enclose the wall myselfOnly when I went to install it, did I realize the the warped header they installed would prevent the molding from fittingChris called a couple of days later to follow up, as they had received my complaint to youAs before, he was professional and stated that they only want me to be happy I responded that, I now understand that I was expecting to much, in hoping that the job (at least the inside) would have been completedI continued that the salesman had never stated that I would need to complete the job myself and that none of their ads show walls left openI finished by telling Chris that I honestly can not see at this point how they can make me happy as I am disappointed beyond repairHad I any clue of what to expect initially, I would have saved several thousand dollars and done it myself, or hired someone elseIn short, I am unsure of what action we will take going forwardIt will certainly involve the parent company at the leastFurther, I can assure you that everyone I speak to for years to come will have no doubt about my experience with this firmHad they simply returned, and seen the job through to completion this would never have become an issueUnfortunately, I do not know how at this point, they can put the toothpaste back in the tube

Our records indicate this was completed on 1/27. Please contact our office at your earliest convenience to not disclose details of your tranaction and so we help identify where the disconnect may be. Thank you

On 1/11/we met with Mr*** and reviewed his issuesWe came to the conclusion the issues are unrelated to the product and he agreed to remove his complaintWe will continue to provide service to his system as needed and he has all contact information for follow up

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to us We expect to see a full refund within business days of submitting this response, so that we can put this matter to rest
Regards,
*** and *** ***

The full size window sample was shown as detailed on the no surprise checklist and signed by the customer to ensure all consumers are aware of the glass loss issue inherent in energy efficient replacement windows. While glass loss reduction is minimal it may be more visible depending on the size and configuration of the window We have sold and fulfilled the contract in accordance to the agreement and provide sample, catalogs, and visual representations to ensure to the best of our ability this situation does not occurThe windows are installed and complete as contracted and no monetary adjustment would be reasonable in this situation

We have spoken with the customer and have reached a positive
outcome in this matter

The Gutter Helmet system does have a limited Lifetime Warranty but does require a transfer of Warranty when a home is sold or transferredThis information is provided to the customer in writing at the time of purchase. We agree that homeowners should communicate their warranty information to
new purchasers of their home. If warranty information is not disclosed by the original homeowner to the new purchaser of the home, the company would have no ability to communicate the requirements however, and the warranty would then become void after days as described in the documents provided at time of initial warranty registrationThe nominal fee, specified by the manufacturer, covers an on-site service performed at the time of transfer which covers cleaning and inspection of the system to make sure it is in good condition and performs at it's peak level, which other companies do not provide