Shiki Sushi Sports Bar & Grill

Initial Business Response / [redacted] (1000, 8, 2016/06/21) */ We received the phone call from the claimant, they mentioned about their order of $that was not correctly packed about weeks pass [redacted] They tried to get a replacement for the mispacked order and kept mentioned about the $value The reason we can not give what they asked: They did not give us copy receipt of the bills Their office is a cross from our restaurant, we would be happy to replace all the wrong order by the time, they can call us and pick it up right away It was been too long for them to come back and ask for replacement and without any proof We offered one dish to compensate their call, that's all we can do Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company did not ask us for a copy of the receipt Yes, our office is across the parking lot but we are on a schedule for our lunch break so by the time we picked up the food and discovered the error it was too late to come back over as we cannot just leave the office whenever we want toWe called right away and spoke with a guy by the name of Akorn (not sure of spelling)He told us to just let him know the next time and he would take care of the orderWe tried to call a few times before speaking to another manager (we thought he was a manager when we spoke with him), we were told each time that he was not in and finally someone told us he was on leave of absence which is when we asked for another manager but since they were unable to verify the call with him then we were basically out of luck I understand the time between the original order and when we spoke with another manager but it was not our fault that Akorn was out of the office and we were told originally to speak directly to him until we found out he was not going to be backAt that point I tried to explain to the other manager of what took place but kept getting the run aroundI still have the receipt but they never asked for proof and based on what was missing, the one dish was not accommodating Order #XXXXXX Akorn (I found his name on the receipt) - Station 5/12/@ 11:07: plus $tip For each special we were missing soups and salads, California rolls, spicy tuna rollsWe had at least specials and hibachi dinners along with other ordersNot to mention the inconvenience and now the hassle and mistreatment as a consumerOur company also does quite a bit of business over there

Initial Business Response /* (1000, 8, 2016/06/21) */
We received the phone call from the claimant, they mentioned about their order of $300 that was not correctly packed about 2 weeks pass [redacted] They tried to get a replacement for the mispacked order and kept mentioned about the $300 value. ...


The reason we can not give what they asked:
1. They did not give us copy receipt of the bills.
2. Their office is a cross from our restaurant, we would be happy to replace all the wrong order by the time, they can call us and pick it up right away.
3. It was been too long for them to come back and ask for replacement and without any proof.
We offered one dish to compensate their call, that's all we can do.
Initial Consumer Rebuttal /* (3000, 10, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company did not ask us for a copy of the receipt.
Yes, our office is across the parking lot but we are on a schedule for our lunch break so by the time we picked up the food and discovered the error it was too late to come back over as we cannot just leave the office whenever we want to. We called right away and spoke with a guy by the name of Akorn (not sure of spelling). He told us to just let him know the next time and he would take care of the order. We tried to call a few times before speaking to another manager (we thought he was a manager when we spoke with him), we were told each time that he was not in and finally someone told us he was on leave of absence which is when we asked for another manager but since they were unable to verify the call with him then we were basically out of luck.
I understand the time between the original order and when we spoke with another manager but it was not our fault that Akorn was out of the office and we were told originally to speak directly to him until we found out he was not going to be back. At that point I tried to explain to the other manager of what took place but kept getting the run around. I still have the receipt but they never asked for proof and based on what was missing, the one dish was not accommodating.
Order #XXXXXX
Akorn (I found his name on the receipt) - Station 2
5/12/2016 @ 11:07:08
268.46 plus $10 tip
For each special we were missing soups and salads, California rolls, spicy tuna rolls. We had at least 2 specials and 3 hibachi dinners along with other orders. Not to mention the inconvenience and now the hassle and mistreatment as a consumer. Our company also does quite a bit of business over there.