Shift Right Transmissions

Review: I recently had my car in for a clutch replacement at shift right transmissionow and when I picked my car on 6/2/16 I noticed it was louder than before. I called his shop back that day to let him know that there was problem and questioned the exhaust gasket being changed, which I was charged extra for, and he told me it was louder because he had just replaced it. I disagreed and was trying to tell him it still was wrong, he proceeded to talk over me and yell at me to just listen to him. When I told him I'd bring back the car for him to inspect it he said he'd show me that it was sealed and not leaking but would not stay late or go in early to accommodate my work schedule to fix the problem. He works 8-5 is what he told me. I also have the same schedule and already left work unpaid to pick up the car. Since it seemed impossible for a positive outcome because of his attitude towards me I called a different repair shop that gave me advice how to check it and sure enough it was leaking from the gasket he charged me for and never changed. I bought the gasket at my own expense over the past weekend and fixed the problem myself at added expense to work he charged me for.Desired Settlement: I just want refunded for the gasket cost and labor charged for the work he didn't do and for my inconvenience to have to call other shops, buy new parts that he said he changed, and my own time fixing it. Also if he lied about changing the gasket how can be sure he didn't lie about the other work he claims he did

Business

Response:

6/20/16 ATTN: [redacted] This letter is in response to a complaint #[redacted] submitted by [redacted] picked his car up after repairs at about 4:00 June 2nd, He called as I was leaving the shop at 5:00. He explained the exhaust seemed noisy, I told him we would have to put it up on a lift and look at it for him. He wanted to bring it right down. I was leaving to go to my sons baseball game and yes my hours are 8-5 and I couldnt do it that night. He told me to go *— myself and hung up. My sons game was cancelled due to weather. I called him back to make arrangements he did not answer. We did install 2 new exhaust donuts. They were found deteriorated upon removal of the exhaust in order to replace the clutch. Enclosed is a copy of the receipt for purchase of the replaced gaskets. He says we lied about the gaskets and he cant be sure we did the other work-.. Well if he is still driving his car that should be proof that the work was completed...As it was pretty much undrivable before repairs- So I dont understand how Mr [redacted] could possibly justify a refund of the labor to install the clutch. The fact is the gaskets were replaced and he didnt give me the opportunity to assess the noise. I have no way of knowing without looking at the car; but, giving the customer the benefit of the doubt and without calling him a liar as he called me X think It is possible that a third gasket failed and thats what he replaced. I would normally have considered refunding [redacted] the cost of the gaskets as a goodwill gesture with absolutely no admission of guilt. But; after reading the unwarranted nasty negative internet reviews he posted (the day after vehicle pick up) about me and my company, I decline. These negative reviews can be very detrimental to a small business such as mine in this time of social media. My business thrives because I bend over backwards for my customers. I would have worked with him and his schedule to diagnose his problem. Sometimes we have to work together and around each others schedule to make that happen. Although I highly doubt we had anything to do with his exhaust noise, anything is possible. But, he never gave us the chance to even look at the vehicle a second time.