Thank you, I have sent the account to the Chief Operations Officer to review the calls I have also requested more information be sent from the client for the consumer's review.The COO has attempted to discuss with the consumer but I do not believe he has been able to speak with them yet The account will remain in a dispute hold at this time with no further communication from this agency.We appreciate the feedback.Kimberly [redacted] Phoenix Financial Services LLC
Thank you for your inquiry Unfortunately, we do not own the account and cannot make the changes in this office The documentation has been submitted to the client for them to review for the change.I am awaiting confirmation from the client Once reviewed we can send out documents to you.Kimberly E [redacted] Phoenix Financial Services LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [This response does not resolve the complaint I still have this bill showing in collections and is negatively affecting my credit The issue is not resolved until both parties Correct these mistakes and invalid charges] Regards, [redacted]
We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: · Mr [redacted] states the collection call was aggressive and asking for payments he is not comfortable making· Mr [redacted] does not wish to receive further communications until he is ready to setup paymentsI personally conducted an internal investigation, which consisted of the following: · I reviewed this file as well as all notes that are associated with the file· I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: · I have sent the file to the Director to review calls on the account and address any issues as necessary· I have placed the account in a cease communications status and added Mr [redacted] 's phone number to the Never Call ListPayments may be made by Mr [redacted] at his convenienceI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly [redacted] , Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meAs long as it does get deleted from my credit report Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have phone records that prove they called more than once a day and I did not receive a letter from them within the required time allowed by lawThe first contact was on 5/25/and the first letter was not printed until 6/7/
PLEASE SEE OUR RESPONSE ATTACHEDJune 9, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on May 24, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states these charges are in error? The consumer states they were covered by insurance and that it was not billed correctlyI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? We received a complaint in our office from consumer, with insurance information attached? That complaint was forwarded to the creditor and is being reviewed? Final status of this account is determined by the creditor and will be carried out once we have received their assessmentI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on February 19, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Ms [redacted] states the hospital advised her everything was paid? Ms [redacted] states we have refused to provide a copy of the bill.? Ms [redacted] states the account was reported to credit with no communicationsI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? The account in our system is for a physician group, which bills separately from and is a third party to the hospitalThe hospital unfortunately would have no information on the physician group invoice? Upon reviewing the calls, the information requested was provided other than the physician name, which is not in our system and has to be ordered from the clientWe did not hear a request for invoice but I have requested one be sent to Ms [redacted] for her review? We do send a letter and place calls prior to credit reportingWe did not receive a response at that timeOur COO did attempt to reach Ms [redacted] upon receiving this complaint to discuss options but did not receive an answerWe are happy to work with her on this? At this time, I have placed the account in a cease communications status and added the telephone number to this agency’s internal Never Call ListI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collector.Sincerely, Kimberly E [redacted] , Compliance
This is the first correspondence we have received from this consumer; however, we are a third-party agency and have only had the account since September We have already requested deletion of the credit reporting due to a dispute filed directly with the credit bureaus on 1/8/ I sent the complaint to the creditor to review for prior agency disputes or requests In response to this complaint, I have requested a statement be sent from the creditor for the consumer's review I have also placed the account in a cease communication status with no further communications from this agency Kimberly [redacted] Phoenix Financial Services LLC
PLEASE SEE OUR RESPONSE ATTACHEDMay 6, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on May 6, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer disputes credit reporting? The consumer states they have never been contacted regarding this debt? The consumer states they did not receive proper validationI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes and calls that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial contact letter, which contains all required validation and disclosures, was sent via mail to consumer on 12/30/This letter was sent to the address which consumer verifies as correct in this complaintA second letter was sent to the same address on 3/2/? Our office attempted to contact consumer via telephone at the number which consumer has provided in this complaint on 1/20/We were informed by an unidentified female that this was not a correct contact number for consumer? We received a dispute from consumer via email on 3/6/This dispute was logged and a verification of debt was requested from creditor on consumer’s behalf and at their requestThat verification was sent to the same verified address for the consumer on 3/13/? To date we have received no return mail from consumer’s address, and the consumer is stating that the address is correct in this complaint? If the consumer wishes to submit any documentation that supports this debt not being theirs, it can be submitted to [email protected] I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorThis communication is being sent as a response to a dispute only and is not an attempt to collect a debtSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please send a copy of the credit report as our system has not reported anything to credit for this account as stated previously The consumer can always dispute directly with the credit bureaus for any item on her credit report as well, since we have no way of deleting something we did not send We are able to send a close and return letter for her to use in this dispute, if neededKimberly E [redacted] Phoenix Financial Services LLC
March 22, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on March 20, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they are disputing this debt? The consumer states that validation has not been providedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Validation of this debt was sent in our initial letter on 12/12/? Follow up letters were sent on 1/26/and 3/2/? All the above stated letters were sent to the address that consumer has verified as correct? The consumer’s dispute has been noted, and the account has been placed in a hold? I have requested a Verification of Debt from the creditorOnce received it will be sent to the verified address that has been provided by the consumerI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Thank you, I sent to our Chief Operations Officer to review the calls for any training issues He notified me has also spoken with the consumer regarding this complaint and has resolved any outstanding issues directly with the consumer.Kimberly [redacted] Phoenix Financial Services, LLC
Though not required by law, we have submitted a request for credit deletion At this point the removal of said remarks is in the hand of the credit bureaus
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meI received an email from Phoenix that states the balance was paid in fullI will follow up with the credit bureaus to make sure it has been expunged and if it has not I will contact Phoenix again Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below In January all three credit bureau restored the default that was originally reported on 5/26/They were originally removed after the first Revdex.com complaintThe company has requested documentationI won't send my whole credit report, but attached are the screen shots of the credit alertsThe company has requested that the information be sent directly to them as wellI have sent the file to that email address as wellI just want the defaults removed /Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below After little more research I found out that alleged debt has been previously handled by another collection agency and stayed on my record for more than five years even it was dismissed by [redacted] So this Phoenix company just picked some expired debt and posted on my Credit report without contacting meThis is not first time they did this according to online complains and consumer watch groupsGood thing is they were forced to withdraw reports or Credit Bureau removed record by finding that company can't validate debtAlso they claim that they are "contracted by [redacted] to collect this debt"This is not true because in my phone contact with [redacted] accounting department there is no debt on my behalf and they never contracted Phoenix Financial and it is not on their list of collection agency they useSo this guy claiming that he review their action and found nothing wrong is scaryThat show intentional deceptive practice and intentional disregard for consumer rights and Fair Debt Collection PracticeBut that will be subject of my lawyer complaint with certain administrators and government agencies and possible legal action against Phoenix Financial Services, LLC Regards, [redacted]
The consumer's original complaint stated that we did not provide documentation stating the consumer's right to dispute We submitted a response detailing exactly how we provided the disputed documentation The documentation was already provided, and will not be provided through the Revdex.com portal We have responded to and addressed the consumer's complaint We are requesting that this matter be closed due to our cooperation in closing this matter Thank you
Ms***, Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on August 19, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention Phoenix Financial Services LLC is a third party collection agency Upon review of your inquiry, I determined that the following concern was raised: Ms [redacted] requests additional information on the account I personally conducted an internal investigation, which consisted of the following: I reviewed this file as well as all notes that are associated with the file I also spoke with the Client regarding information in their internal files Upon conclusion of my internal investigation, I determined the following I have sent to the Chief Operations Officer to review callsIt does appear during the initial call, the consumer stated that she thought we had the wrong personTherefore, no information could be given regarding the accountAlthough frustrating, legally no information can be revealed to a potential third party I have requested additional documentation from the creditor to send to Ms [redacted] when received Though there have been no communications since June 2015, I have placed the account in a cease communications status in our system to prevent further communications I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes Sincerely, Kimberly [redacted] Compliance Federal law requires me to inform you that this communication is from a debt collector
Thank you, I have sent the account to the Chief Operations Officer to review the calls I have also requested more information be sent from the client for the consumer's review.The COO has attempted to discuss with the consumer but I do not believe he has been able to speak with them yet The account will remain in a dispute hold at this time with no further communication from this agency.We appreciate the feedback.Kimberly [redacted] Phoenix Financial Services LLC
Thank you for your inquiry Unfortunately, we do not own the account and cannot make the changes in this office The documentation has been submitted to the client for them to review for the change.I am awaiting confirmation from the client Once reviewed we can send out documents to you.Kimberly E [redacted] Phoenix Financial Services LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [This response does not resolve the complaint I still have this bill showing in collections and is negatively affecting my credit The issue is not resolved until both parties Correct these mistakes and invalid charges] Regards, [redacted]
We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: · Mr [redacted] states the collection call was aggressive and asking for payments he is not comfortable making· Mr [redacted] does not wish to receive further communications until he is ready to setup paymentsI personally conducted an internal investigation, which consisted of the following: · I reviewed this file as well as all notes that are associated with the file· I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: · I have sent the file to the Director to review calls on the account and address any issues as necessary· I have placed the account in a cease communications status and added Mr [redacted] 's phone number to the Never Call ListPayments may be made by Mr [redacted] at his convenienceI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly [redacted] , Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meAs long as it does get deleted from my credit report Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have phone records that prove they called more than once a day and I did not receive a letter from them within the required time allowed by lawThe first contact was on 5/25/and the first letter was not printed until 6/7/
PLEASE SEE OUR RESPONSE ATTACHEDJune 9, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on May 24, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states these charges are in error? The consumer states they were covered by insurance and that it was not billed correctlyI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? We received a complaint in our office from consumer, with insurance information attached? That complaint was forwarded to the creditor and is being reviewed? Final status of this account is determined by the creditor and will be carried out once we have received their assessmentI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on February 19, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Ms [redacted] states the hospital advised her everything was paid? Ms [redacted] states we have refused to provide a copy of the bill.? Ms [redacted] states the account was reported to credit with no communicationsI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? The account in our system is for a physician group, which bills separately from and is a third party to the hospitalThe hospital unfortunately would have no information on the physician group invoice? Upon reviewing the calls, the information requested was provided other than the physician name, which is not in our system and has to be ordered from the clientWe did not hear a request for invoice but I have requested one be sent to Ms [redacted] for her review? We do send a letter and place calls prior to credit reportingWe did not receive a response at that timeOur COO did attempt to reach Ms [redacted] upon receiving this complaint to discuss options but did not receive an answerWe are happy to work with her on this? At this time, I have placed the account in a cease communications status and added the telephone number to this agency’s internal Never Call ListI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collector.Sincerely, Kimberly E [redacted] , Compliance
Please find our response attached.Kimberly E [redacted] Phoenix Financial Services LLC
This is the first correspondence we have received from this consumer; however, we are a third-party agency and have only had the account since September We have already requested deletion of the credit reporting due to a dispute filed directly with the credit bureaus on 1/8/ I sent the complaint to the creditor to review for prior agency disputes or requests In response to this complaint, I have requested a statement be sent from the creditor for the consumer's review I have also placed the account in a cease communication status with no further communications from this agency Kimberly [redacted] Phoenix Financial Services LLC
PLEASE SEE OUR RESPONSE ATTACHEDMay 6, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on May 6, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer disputes credit reporting? The consumer states they have never been contacted regarding this debt? The consumer states they did not receive proper validationI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes and calls that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial contact letter, which contains all required validation and disclosures, was sent via mail to consumer on 12/30/This letter was sent to the address which consumer verifies as correct in this complaintA second letter was sent to the same address on 3/2/? Our office attempted to contact consumer via telephone at the number which consumer has provided in this complaint on 1/20/We were informed by an unidentified female that this was not a correct contact number for consumer? We received a dispute from consumer via email on 3/6/This dispute was logged and a verification of debt was requested from creditor on consumer’s behalf and at their requestThat verification was sent to the same verified address for the consumer on 3/13/? To date we have received no return mail from consumer’s address, and the consumer is stating that the address is correct in this complaint? If the consumer wishes to submit any documentation that supports this debt not being theirs, it can be submitted to [email protected] I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorThis communication is being sent as a response to a dispute only and is not an attempt to collect a debtSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Please send a copy of the credit report as our system has not reported anything to credit for this account as stated previously The consumer can always dispute directly with the credit bureaus for any item on her credit report as well, since we have no way of deleting something we did not send We are able to send a close and return letter for her to use in this dispute, if neededKimberly E [redacted] Phoenix Financial Services LLC
March 22, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID [redacted] Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on March 20, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they are disputing this debt? The consumer states that validation has not been providedI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Validation of this debt was sent in our initial letter on 12/12/? Follow up letters were sent on 1/26/and 3/2/? All the above stated letters were sent to the address that consumer has verified as correct? The consumer’s dispute has been noted, and the account has been placed in a hold? I have requested a Verification of Debt from the creditorOnce received it will be sent to the verified address that has been provided by the consumerI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je [redacted] @phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E [redacted] , CompliancePO Box 361450; Indianapolis, IN | 855-342-
Thank you, I sent to our Chief Operations Officer to review the calls for any training issues He notified me has also spoken with the consumer regarding this complaint and has resolved any outstanding issues directly with the consumer.Kimberly [redacted] Phoenix Financial Services, LLC
Though not required by law, we have submitted a request for credit deletion At this point the removal of said remarks is in the hand of the credit bureaus
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meI received an email from Phoenix that states the balance was paid in fullI will follow up with the credit bureaus to make sure it has been expunged and if it has not I will contact Phoenix again Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below In January all three credit bureau restored the default that was originally reported on 5/26/They were originally removed after the first Revdex.com complaintThe company has requested documentationI won't send my whole credit report, but attached are the screen shots of the credit alertsThe company has requested that the information be sent directly to them as wellI have sent the file to that email address as wellI just want the defaults removed /Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below After little more research I found out that alleged debt has been previously handled by another collection agency and stayed on my record for more than five years even it was dismissed by [redacted] So this Phoenix company just picked some expired debt and posted on my Credit report without contacting meThis is not first time they did this according to online complains and consumer watch groupsGood thing is they were forced to withdraw reports or Credit Bureau removed record by finding that company can't validate debtAlso they claim that they are "contracted by [redacted] to collect this debt"This is not true because in my phone contact with [redacted] accounting department there is no debt on my behalf and they never contracted Phoenix Financial and it is not on their list of collection agency they useSo this guy claiming that he review their action and found nothing wrong is scaryThat show intentional deceptive practice and intentional disregard for consumer rights and Fair Debt Collection PracticeBut that will be subject of my lawyer complaint with certain administrators and government agencies and possible legal action against Phoenix Financial Services, LLC Regards, [redacted]
The consumer's original complaint stated that we did not provide documentation stating the consumer's right to dispute We submitted a response detailing exactly how we provided the disputed documentation The documentation was already provided, and will not be provided through the Revdex.com portal We have responded to and addressed the consumer's complaint We are requesting that this matter be closed due to our cooperation in closing this matter Thank you
Ms***, Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on August 19, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention Phoenix Financial Services LLC is a third party collection agency Upon review of your inquiry, I determined that the following concern was raised: Ms [redacted] requests additional information on the account I personally conducted an internal investigation, which consisted of the following: I reviewed this file as well as all notes that are associated with the file I also spoke with the Client regarding information in their internal files Upon conclusion of my internal investigation, I determined the following I have sent to the Chief Operations Officer to review callsIt does appear during the initial call, the consumer stated that she thought we had the wrong personTherefore, no information could be given regarding the accountAlthough frustrating, legally no information can be revealed to a potential third party I have requested additional documentation from the creditor to send to Ms [redacted] when received Though there have been no communications since June 2015, I have placed the account in a cease communications status in our system to prevent further communications I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposes Sincerely, Kimberly [redacted] Compliance Federal law requires me to inform you that this communication is from a debt collector