Servpro of Langhorne/Bensalem

------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Jan 21, at 1:PMSubject: Fwd: Complaint # ***To: ***@myRevdex.com.org---------- Forwarded message ----------From: *** *** Date: Thu, Jan 21, at 1:PMSubject: Complaint # ***To: [email protected] ***, I'm sorry that you didn't receive my last response to ServproThank you for giving me this opportunity to hopefully bring this matter to a resolutionAt this time I feel that there will not be a satisfactory resolution on my part and I no longer want to put my energy into dealing with this fiascoIt is apparent that Servpro and I are not going to come close to a mutual resolution about the events that occurredIt is unfortunate that Servpro didn't even acknowledge if they looked for my lost belongings in any of their corresspondencesAt this juncture I will " agree to disagree" and I will accept their $dollar offer.Thank you for your time and consideration in this matter.Sincerely, Virginia L***###-###-####PSWould you kindly email or call me that you received this? I think sometimes things don't send properly from this device

November 30, 2015Dear ***:I am Vice President (authorized representative) of the company Servpro of Langhorne/Bensalem, and I am sending this in response to out customer’s claim of poor service, complaint number ***.We were contacted by the customer’s insurance company, ***, on
September 23rd, and notified of the customer's situationThe customer asked us to come to her property on September 24th, 2015, at which time the customer signed a contract with us (see attachments)We were hired by the customer, not her insurance company, I bring up this min dates to illustrate that the customer has shown a propensity for incorrectly remembering facts.During the first day of packing up her belongings, the customer began making claims of owning paintings and antiques worth "thousands”The technicians noted erratic behavior from the customer, such as high energy in the morning, and very groggy, limited coordination in the afternoonShe seemed to forget things they had discussed in the morningThe customer claims to be disabled, and although we have no idea of her medical history, this behavior still presented a problem for us trying to do our jobWhen I was made aware of her demeanor and her “high-value” belongings, I told her we would be leaving those items on site in an area unaffected by the water damageShe insisted we take themI found this disconcerting, because of her unpredictable behavior.In regard to the sofa, specifically, I have attached a “before” picture of the sofa in her apartment and “after” pictures in our warehouseThere is a tear in the sofa cushionBut as the pictures illustrate, you cannot see the tear except from certain anglesWe believe the customer used this to her advantage in order to create the narrative that out company caused the damage.The customer also claimed the sofa was brand new, saying it was less than a year oldYou can tell from the pictures that the sofa is very wornBy any reasonable view, this sofa is much older than yearIt is our belief that our employees did not damage the sofa, and that the customer is simply looking for a new sofa.In a good-faith effort, our company offered the customer a $refundAt no point, to date, has the customer provided any type of proof to support her claimsShe insisted on $2000, When our position did not change, she said, “well could you at least do $600?” This was a suspiciously steep dropI told her we would only be willing to refund $if she would sign a waiver to accept the dispute as resolvedWe never want our reputation damaged, and we also want to avoid courtBecause of this, we made the $offerShe said she would think about it and get back to meOur next correspondence was receiving this complaint from the Revdex.com.Respectfully Submitted,Michael P.Vice President

------ Forwarded message ----------From: Michael * P[redacted]<[redacted]@servprolanghorne.com>Date: Mon, Feb 1, 2016 at 1:50 PMSubject: RE: Complaint # [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted], I received your voicemail today and I want to let you know that we did send out the $600 check to Virginia on Friday, 1/29/16.  Thank you for your diligence in helping to get this resolved.  Please let me know if you need any additional information from me. Thank you,Mike P[redacted]