Senior Citizens Village

Senior Citizens Village received a letter from *** *** regarding her displeasure with the refund she received for her move outThe Administrator tried to contact Ms***, but her phone would not receive incoming callsNext, the Rental Deptemailed Ms***, which was successful
in contacting her. Senior Citizens Village offered to refund the charged amount for washing the walls, which totaled $The remaining $would not be refunded due to the apartment needing a complete cleanMs*** was emailed three pictures of the stove and toilet and refuted the evidence, claiming the pictures were not from her apartment. A representative of Ms*** turned keys (only key was for the apartment) on March 12, Ms***'s 30-Day Notice began on February 12, and ended on March 14, The tenant is responsible for the full length of the 30-Day Notice, regardless if the keys were turned in days before the end of the notice. On the 30-Day Notice, Ms*** marked she wanted an initial inspection of the unit and would not be presentShe also marked she wanted 48-hour notice before a staff member conducted the inspectionWhen staff from the Rental Depttried contacting Ms***, the same issue occurred; her phone would not accept incoming callsBecause staff was unable to contact Ms*** to give the requested 48-hour notice, no initial inspection occurred. Senior Citizens Village Rental Department