Seeger Toyota Inc.

This was simply an error on our website that has been corrected. We do have disclaimers stating that errors might exist and to please contact the sales department for availability and price confirmation. This by no means is a bait and switch tactic and simply a typing error when the
vehicle price was entered in. We apologize for any confusion this caused the customer. It has been corrected. Thank you

The customer's comments and timeline is accurate for the most part. The employees he has mentioned have been involved including myself. Toyota and the dealer who receives shipment of the vehicle conducts a detailed pre-delivery inspection on every vehicle. Not only that but the
porter who cleans the vehicle and salesman review and walk around the vehicle prior to a customer taking delivery. Based upon these checks and balances we have in place there is no way the damage to his headliner would have been missed upon those inspections. The other main factor in my decision was the fact that the customer had been driving the vehicle for several weeks before contacting us about the damage. Based upon that time lapse and my service manager inspecting the vehicle with his professional opinion, I am confident in my decision. If the customer returned the vehicle within days of taking delivery of the vehicle, I would have possibly considered good will participation on my part. I have emailed Mr*** this information with my decision and was notified he would be filing a complaint. This is the first transaction or contact I have had since my last email.Thank you - *** *** General manager at Seeger Toyota

The customer did return and we inspected the vehicle and there were some unresolved issues to his initial complaintWe fixed the issue and the customer is satisfied

Complaint: ***
I am rejecting this response because:As I said, they where notified twice on this at different times and continued to leave it up as the time stamps on the screenshots show. If it was an error they are suppose to correct this speedilyif they where held to that price on the number of views that page received it would bankrupt the company and the number of views was more than what I and they did. I am happy that they corrected the error, my problem is that the time that it took. If this was a paper advertisement, they would be required to print a correction in the very next printing. Since this is an internet source, the correction turn around is much faster and yet they left it up with at least two reporting from me that there was an issue and hundreds of view and at least inquiry. I was able to sleep and still wake up after both reporting and still it was up and continuing to rack up views.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/06) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@seegertoyota.com
Ultimately there was an issue in communication with both parties regarding the billMr***'s request is reasonable enough to meet his
requests of refunding him the requested amount of $The check will be out in the mail today 11/or on Monday 11/
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

In response to Ms ***’s complaint: The steering rack was replaced August 31, She came back in for a State safety inspection and we noted that the power steering hoses that were not part of the prior repair had begun to leakShe has declined this recommendation times on subsequent visits
During the last visit we also noted engine was leaking oil profuselyWe cleaned the engine off and asked her to bring it back in for re-inspectionThe leaks are not related to the prior repairs. Her vehicle is years old and unfortunately it's experiencing year old leaks *** *** (General Manager at Seeger Toyota)

Initial Business Response /* (1000, 5, 2015/09/23) */
Our service manager explained our process of checking in vehicles in our service department to Dr. [redacted]. There was some miscommunication on both parties and he was not correctly checked in by us. We asked him several times if he...

needed any assistance. His response was that he had been helped and was fine. Essentially we realized the errors by both parties and offered a loaner vehicle while the repairs were being completed, which he refused. We later offered to pick up his vehicle at home and perform the repairs. He again refused that offer. I have also talked with the customer and was very concerned about his accusations and the validity of his concerns. Upon that phone call and what we have offered him there was no solution to the issue and he agreed. Case has been closed by us.

Tell us why here...We have spoken with Mr. [redacted] already this morning and he is meeting with our service manager [redacted].  [redacted] will meet with him and road test the vehicle with the customer.  Based upon what we find from there we will determine our next plan of action.  Please...

do understand that the vehicle was in a accident prior to his last service with us and had considerable damage done.  We do not have a body shop to address those body issues but will be able to handle any mechanical issues he is experiencing.  I will report back after he comes in tomorrow to let you know our next plan of action is based on what we determine after meeting and inspecting the vehicle again.

June 27, 2017 Revdex.com ID#[redacted] Concerning Mr. [redacted], He brought the vehicle in claiming that it had a pull that was caused by the transaxle. He was informed there was an $89 diagnostic fee if it was not a warrantable defect. The vehicle was purchased a week earlier at another dealer and we...

asked him why he wasn’t taking it back to them to which he said he just wanted it checked. We had our tech drive the vehicle to try and duplicate the issue. We told the customer that we felt it was an alignment issue. Customer adamantly felt it was in the transaxle/ cv assembly and wanted us to drive the vehicle more to duplicate the issue. After additional road testing, we then reiterated that it in fact needed an alignment and advised him to take it back to Nissan where he bought it and have them correct the alignment. Customer then asked us to perform the alignment service. Customer rode in the vehicle with the technician after the alignment and agreed the pull had been fixed for the most part, We were able to get the alignment within spec but to make it perfect it may require additional parts and possibly put on a frame machine to make sure there was no structural damage. During that test drive the customer drove very erratically and stated the vehicle had possibly been involved in a collision with a deer. Customer then disparaged the other dealer involved and how he going to get them. We prepared the bill only charging for the alignment. Customer then turned on us saying he wasn’t going to pay the bill and just leave the vehicle in lieu of charges. We said that was fine if that’s what he wanted to do. After that bluff didn’t work he paid his bill and left. He returned the following day demanding his money back and wanted to talk to the owner. He was directed to Andy Seeger; upon talking with Mr. Seeger Mr. [redacted] then became very irrational and was unable to follow simple logic which has followed his previous pattern. He then insisted on speaking with Tom Seeger which was accommodated. Mr. Seeger who incidentally didn’t agree with Mr. [redacted]’s allegation’s, offered Mr. [redacted] an $11 refund on the alignment so he would only be paying for the diagnosis. Mr. [redacted] refused saying he only wanted us to agree with his inaccurate technical analysis of the work that is performed while executing an alignment. In summary our company used over 4 hours of a Master diagnostic Technician’s time and well over a couple hours of Management’s time trying to help Mr. [redacted]. He received much more than what he paid for.      Thank you - [redacted]

My name is [redacted], general manager at Seeger Toyota.  I am responding in regards to a customer complaint of [redacted].  The air intake pump was never a recall from Toyota. There was only a special service bulletin, which became a warranty enhancement (or extension) through the...

manufacturer Toyota.  That is why there was no contact from Toyota to the customer.  In viewing the national service history of customer [redacted]'s (national maintenance history at Toyota dealers) we haven't serviced her vehicle since November 6th 2015 and the latest quote of $1,500 is with [redacted] on 2/27/2018.  I'm not sure why this complaint is even being addressed to Seeger Toyota.  Ultimately Mrs. [redacted] needs to be in contact with Toyota in regards to the concerns she has.  We would be happy to assist her in getting in contact with the correct persons at Toyota if she would like though.  Thank you - [redacted]

Since the customer does not want to deal with Seeger Toyota anymore, we are not sure how to proceed on this matter.  We would suggest since that is the case, they should bring the vehicle to another Toyota dealership to address the weather strip on the roof and bluetooth.  If the customer...

would like to bring the vehicle to us, we will resolve the issue for her.  Please notify us if she would like to bring the vehicle into us.  Thank you.

Complaint: [redacted]
I am rejecting this response because: I do not trust them at this point I have made several attempts to get tedious problems fixed and it seems they are professionals on how to blow you off. No satisfaction of your service is being done. I'm highly disappointed and now afraid to work with them. I hope the oil was really changed.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: [redacted] GM
Contact Phone: XXXXXXXXXX
Customer [redacted] purchased a 2011 Toyota Sienna from our pre-owned department on 1/30/15. This vehicle was CERTIFIED by us through the manufacturer. Certification is a 160 point...

inspection where the mechanic, service mgr. and pre-owned mgr. all have to sign off that the vehicle meets all requirments by Toyota's certification process. For example, the tires have to be a certain amount of tread depth and condition to pass certification. This vehicle met all requirments by that process including the tires. This information was expressed and explained to Mr. [redacted] several times and that we would not pay for him to get new tires. Also, considering that he purchased the vehicle over 9 months ago and that drivers drive differently which will affect the wear of tires. We did offer tires to Mr. [redacted] at a discounted price for his complaint, to hopefully rectify the situation with him. The customer declined. That is the last we have heard from him until this case has been opened today. We have documentation on file to support the above statements. Thank you.

Ms. [redacted] came by last Friday to pick up her check for the $5,000.  We simply were waiting for her initial check to clear before we issued her the check.  The issue should be resolved.   Thank you - [redacted]r (G[redacted]ral Manager