I'm very disappointed with the interaction that I hadI meet Shawn at an event at Menard'sI called the phone number provided and it said the best way was to contact them and they would be in touch within hours to schedule an estimateI emailed on April 5thAfter not hearing anything I left a voice message on April 10thThat evening I called again and actually got to talk with ShawnAn appointment was scheduled for April 16thIt seemed to go well and he said he would probably have the estimate to me the next day (April 17th)After not hearing anything I emailed on April 19thAfter not hearing back I left a voice message on April 24th asking to be contacted within the next hoursAs I haven't heard back after multiple attempts I'm leaving thisI find it very unprofessional to not get back in touchIf for some reason he doesn't want to provide an estimate the professional thing to do would be to provide a simple "No Thanks"
From the get go I had issues with the deck/ porch He used parts of boards that had imperfections instead of extra boardsThe two railings are warping nowThe square base around the post is crackedThe one railing section is
held together putty/ caulking instead of meeting & going into post
I'm very disappointed with the interaction that I hadI meet Shawn at an event at Menard'sI called the phone number provided and it said the best way was to contact them and they would be in touch within hours to schedule an estimateI emailed on April 5thAfter not hearing anything I left a voice message on April 10thThat evening I called again and actually got to talk with ShawnAn appointment was scheduled for April 16thIt seemed to go well and he said he would probably have the estimate to me the next day (April 17th)After not hearing anything I emailed on April 19thAfter not hearing back I left a voice message on April 24th asking to be contacted within the next hoursAs I haven't heard back after multiple attempts I'm leaving thisI find it very unprofessional to not get back in touchIf for some reason he doesn't want to provide an estimate the professional thing to do would be to provide a simple "No Thanks"
From the get go I had issues with the deck/ porch He used parts of boards that had imperfections instead of extra boardsThe two railings are warping nowThe square base around the post is crackedThe one railing section is
held together putty/ caulking instead of meeting & going into post