Sawyer and Company

On January 8,2020 I purchased a coat for $270. E transferred the money and was told it would be mailed the next day. I have not received the coat yet. I have hundreds of text messages with the owner requesting tracking information which has never been provided. She has told me it was sent and *** could not make out her writing for the address so it was sent back, she then said she mailed it to herself from me so she got the package back again. She then mailed it again express almost two weeks ago and nothing received. I requested a refund and this was not given. She now has said she put my refund on the *** instead of sending it back the same way I paid.

Dear Revdex.com,
I purchased an item from Sawyer and Company on December 26, 2018 for the amount of 710.00. For several months I was told that the item was on its way and that a tracking number would be sent. I was also told that a health emergency occurred in the family and it would be resolved. This back and forth went on for an entire year and on December 27, 2019 I finally received a cheque from the company. I made the deposit and was notified by *** that the cheque was returned due to insufficient funds. I then followed up with *** again to let her know that the cheque was returned and that I am hoping for my full refund. For another several months we have played the same game of excuse after excuse. As of last week I was told that there was a major ice storm and everything was closed and "she" (I am not sure who this is) will be in the store to finish up. I believe I have been fair and patient for waiting this long to file a complaint. I would never want to push someone when they are dealing with health emergencies or family emergencies, but I have reached my capacity to wait. Thank you so much for taking the time to read my statement.

For almost a year I've been dealing with ***. She seemed great at first. The lies started almost immediately. First was a purse I paid for and was never able to get because SHE DIDNT HAVE IT. She has a very bad habit of advertising items she does not have. After a lot of back and forth, she sent me another purse and gave me a 100.00 store credit. Great. In the meantime, I had sent 2 purses to her to sell. This would be February 2019. She said one sold which was good but it was a bit of a fight to get that money. Finally did so - great. In the meantime, I had tried to visit her store but was closed each time. In October I decided to give her another chance as she had posted a watch I liked. Big mistake. She scooped up the money I sent within seconds. I however NEVER received the watch because SHE DIDNT HAVE IT. It took me over a month to get my money back and I told her to send back my other unsold purse. I have yet to receive it or any compensation even though she told me elaborate lies about sending it along with some extras. I should have read earlier complaints about her as they are all similar.

I purchased a handbag from this seller in November 2019 and have yet to receive it. There was many excuses - weather, travelling, lost tracking, shipment delays. Now she is saying she will send me a refund via postal mail. So many excuses and after reading the google reviews I wish I hadn’t decided to purchase because it sounds like I’m not the only one to pay for something and never receive it. Help!

I have been consigning clothes, footwear and purses with *** for several years. The last two years I have had to keep asking and asking to be paid for what was sold. It was always one excuse or another. I also was never able to figure what exactly was sold and what items remained. Since November the shop has been essentially closed and in early January the "for lease" sign went up in the window. On January 3, 2019 I texted the owner (***) to retrieve my unsold item and she responded that the shop was going online only on January 18. I asked for a date and time to pickup my items and I was given one which was canceled by ***, and two other dates which were also subsequently canceled using lame excuses. My next appointment is scheduled for the end of January, but I suspect it will also be canceled.

On July 14, 2019, I took clothing items to Sawyer and Company to be consigned. These items included 2 dresses and 6 or 7 tops. When I arrived, the owner was not there, so the lady who was working took my information and set my items aside to be priced once the owner came in.
2 months went by and I heard nothing. I had seen one of my dresses advertised on her *** page so I knew that she had received the items. On September 19, I reached out to check and make sure she had my contact information and to inquire about what (if anything) had sold. Owner said 1 dress had sold the previous day and that she would check on the other items and get back to me. I received no response from her, so on October 4, I followed up with the same question - what had sold? Owner replied that a payout and a list of remaining items would come on October 7. Nothing came. On October 15, I emailed again and this time, she said she was short staffed and it would definitely be there that Thursday, October 17. Again, nothing came.
On October 25, I emailed and expressed my frustration. I felt she was either lying to me or had no idea where my items were. I expressed to her that I wanted to be done dealing with her store and requested the money for the dress (which she had already admitted was sold) as well as my remaining clothing items. She replied on October 26 and asked me to come in to the store on October 28 to pick up my items and money. She said we were to meet at 4:00 on that day. On October 28, I went to the store and waited until 4:30. Owner never showed and store remained closed.
November 1, Owner said she would etransfer me money for 3 items which had sold plus a $100 store credit. These emails never came. When I inquired about them, on NOvember 13, she asked me to come in to the store on Friday November 15. I couldn't come on that day because of a trip. She said we would set something up for the next week and would message me when she was free. She emailed me on November 18 and said the store would be open that week on Wednesday, Thursday and Friday from 4-7PM. I went by each night and the store was closed each night.
On November 22 I received a message from Owner saying she would be open Saturday Nov 23 and Monday Nov 25. I emailed her and asked for conformation that she would actually be there on the 25 before I drove in. Her response was that she would actually be closed and would the next day work for me? I said yes, and asked her to confirm a time. I received no response.
On December 1, I emailed and asked what her hours were for that week. She said Thur Dec 5, Friday Dec 6, Saturday Dec 7 and Sunday Dec 8. Again (like a fool), I went by on 3 of these days and store was closed. I requested an etransfer of the money or to send the money in the mail and told her to keep the remaining clothes - that I just wanted to be done with her. She replied and asked for my address, which I promptly gave her. I told her to keep the clothing - they would be too much money to send in the mail and just send the money. I also asked her to give me confirmation when it had actually been dropped in the mail. I heard nothing until Dec 16, when I (again) emailed her to ask her about her shopping hours. Then, she stated that the money had indeed been dropped in the mail. Nothing has ever arrived, so this, in fact, was a bold faced lie.
On Dec 27, I wrote to her and explained I was opening a complaint with the Revdex.com. She assured me she would deal with it upon return to the Island on Monday Dec 30. I told her I was interested in purchasing *** with the credit she owed me.
On Dec 30, she emailed me and said that she was to receive *** in my size on Tuesday Jan 8 and did I want them in exchange for what she owed me? I said yes.
On Jan 3, she asked to meet me on Tuesday Jan 7. I replied that yes, I could meet her between 4-6pm. She said great.
I heard nothing back from her so on the evening of Jan 7, I texted her and asked if we were still meeting. She said she didn't have the boots yet and could we meet Thursday morning. (*** It is important to note that she knows I teach school during the day). I replied I could meet her at 3:30 or later ... OR ... she could simply drop off the boots at my school. I thought this was a great option and would allow her not to have to meet face to face with me. That Thursday, school was cancelled due to a storm so I texted her that I could meet her after all. She replied that she was up west, would be home by 3:00 and would text me when she got home. I wondered why she would offer to meet in the morning if she was going to be up west. It was at this point that I seriously doubted she even had *** to offer me. I didn't hear from her, so I texted her at 7:00 and asked if we were going to meet. She said she would drop the boots off at my school the next day (Friday Jan 10) at lunch. I wasn't shocked that they didn't arrive. At 6:30 that evening, she texted and said she had been stuck at work and would deliver them on Monday Jan 13 before 10 am. Not surprisingly, they have not shown up today either.
I cannot articulate the level of frustration I have experienced dealing with this. I feel Owner has repeatedly lied to me and attempted to get out of paying me what she owes me for my products. She has used multiple excuses, such as short staffed, other job, family illness, stuck at work, etc and there are simply no more excuses left, so now she is deliberately setting up times to deliver a product that I am not even sure really exists.
I would sincerely appreciate any support in resolving this. I have exhausted all of mine. Her business is never open, so there is no way to present myself in person to collect what is rightfully mine.
Thank you

I bid on a *** Purse approximately 2 and half weeks ago and I have no tracking number due to them not giving me one and they told me that my purchase which was total 137.00 with shipping would arrive in 10 days. I have not heard anything else from them and would either like a refund or my *** purse sent to me. Please respond to me as soon as you can. Thank you, ***.

My wife took 2 leather jackets to Sawyer & Co. to be sold on consignment. One was sold and it took weeks for the money to be forwarded to us, and only after numerous emails, false promises to send the money via e-transfer, false promises to return the second unsold jacket via courier, promises that the store would be open on specific dates so the second jacket could be retrieved, etc. I made several visits to the store on dates the store was to be open but the store is always closed. The money for the first jacket was only sent to us after mention was made of contacting the Revdex.com. The money was sent via email the next day. Now we are just trying to have the second unsold jacket made available for pickup or returned to us as promised or appropriate compensation for what I can only assume is a missing jacket. There was no reply to my last email to the store in which I requested resolution by Nov. 23, 2019. A record of emails exchanged is available upon request.

I left a lengthy list of items for consignment at Sawyer and Company with *** I set up a contract with her at her location on Queen St which she moved to from Kent St, then moved again to Great Georg/Univ Ave in Charlottetown. I have an ongoing problem collecting money owed to me by *** and have been put off many many many times, both for collecting payment, receiving an update and accountability of my items left for consignment and return of items she still has (initially, there was supposed to be access online with original contract, but I was unable to log in and see status of any items though I did see my items for sale online) and she has failed to show up for meetings and asked me to go to her store in Charlottetown only to find it closed. After many texts, stops at her store and emails, she finally sent me a small money transfer and assured me she would finally show up today, Wednesday, Nov 20th, to finally pay me other monies that are supposedly being "held in the cupboard" and to return other clothing items. She emailed this morning with yet another excuse about why she can't show up for the meeting and has, again, put it off till Friday when I am quite certain it will be the same tortuous no show, lie about actually meeting then. I have made several special trips to Charlottetown to get this resolved and it has been ongoing for a long time. One of her most recent excuses concludes that "the store is now closed" which was the excuse for the meeting to be put off till today. It has been closed every time I have gone there.

3 weeks ago I had purchased a purse from Sawyer and Company and sent an etransfer. Money was collected and deposited from Owner- ***. After many emails and text messages requesting a tracking number, that I never received. Owner would state that she would "have girls in the store get back to me" or "will send "tracking number" in which she never did!! How is this place still in business? How come they have not been charged with Fraud?? This is absolutely disgusting, appalling and theft! SOMEONE SHUT THIS PLACE DOWN!! I have yet to receive a package that was suppose to be sent "the next day" At this point I am beyond disappointed, I just want my money back. I want both an apology and a REFUND!

I left some items with *** (the business owner) for her to sell in her consignment store. I was promised updates and payments for the items sold on the 1st and the 15th of each month with a summary of what was sold. Every month it was message after message to get an update and/or a payment from her. (She did issue 2 payments to me by e-transfer.) She currently owes me $116.70. She kept telling me that she was going to e-transfer me. On August 16th I went to her store, she gave me a cheque. Unfortunately that cheque was returned NSF. When I notified her, I requested cash to replace the NSF cheque she gave me. Again... She said she was going to e-transfer me. Everyday I message her, she tells me she will do it that day, or that she just sent it and provides me with a password to accept the e-transfer. After many messages and receiving many excuses day after day, I have resorted to this method to resolve the issue. I would like to be paid the $116.70 she owes me.

On May 13th I sent funds of $490 to Sawyer & company for them to expedite a *** Neverfull purse with matching pouch. They told me that it would be sent out the next day and that they would send me the tracking information. A week goes by without getting tracking information after inquiring multiple times each time the answer is I'm not in the shop I'll send it tomorrow. Another week goes by and I get a message to call the owner. She says that the parcel was sent, made it to Ottawa and brought back to their store due to a route error, and that they would send it out *** instead of *** the next day. Another week goes by of getting the run around as to why the tracking number cant be sent to me so I get another call saying it was sent ground by accident, and they got it back in the mail and sending it expedited again the next day. Another week goes by no tracking information so I ask for a full refund. The owners said yes of course, if you dont get it by Tuesday I'll issue a full refund. Nothing came in the mail. So again, I call and she said it was send back to them and this time they are sending it *** Express paid box. This was on Friday the 8th. It is now the 13th, with no tracking, no box with my items, and no refund. This is all done over text, ***, and phone conversation so I have proof

Purchased dress online from Sawyer and Company on February 24, 2019. On March 4, 2019 I first asked for a tracking number to track the package, as I was told the dress would be shipped on Feb 25th. *** told me she would send it on March 5th, but never did. On March 6th I asked again for a tracking number, but *** told me it would take 2 weeks, and didn't give me a tracking number, but that she received a "notice" that it would be delivered on March 12th. By March 18th I still had not received the dress, so I emailed again asking for the 3rd time for a tracking number. *** said she was in Florida and would send it to me on the evening of March 19th. I emailed on March 20th because I hadn't received an email with the tracking number as promised, and she told me she would be in touch "later" that day. Because I never heard from her, I emailed on March 21st asking if my dress truly ever shipped. *** stated she had the "details", and I should call her. When I did, she told me it would arrive that Tuesday. I felt better after finally talking to a live, friendly person. By Friday, March 29th the dress still didn't come, so I emailed *** once again asking for the 5th time for a tracking number to help determine where the package was, which is what *** needed to help me. *** told me she was "away" but the "girls" at the shop would get it for me. On April 1st I emailed again because no one ever sent me the tracking number. Once more, she was "out" but said she would get the tracking number to me. Late that same night I sent an email outlining all the times I had requested a tracking number and only got promises of getting it to me, but never did. On April 2nd she replied that she would have it sent to me, and would be in touch that same day, and later promised me a refund that she said would take 3-5 business days. On April 5th she asked if I got the refund. I waited some days to let it "hit" my account, and by April 18th I let her know that the bank told me there was no refund by Sawyer and Compay, or in the amount I paid for the dress. I asked her for a confirmation number to prove she refunded the money. Again, *** promised me she would send the information, and promised it would be taken care of "ASAP". At the end of that same day, I never heard back, and sent another email reminding her that I had been asking her since February, and still unresolved. On April 19th, again *** promised it would be delivered on Tuesday, according to ***. On April 24th *** emailed me to tell me the dress would be delivered that week. I checked again with my bank on May 10th, and still no refund. No dress. No further communication.

April 14th purchase a name brand handbag with my credit card. spoke with the owner and was told the handbag would be shipped the Monday. few days later I ask if the merchandise was shipped the owner said she was out of town and would find out and get back to me. Ask again few days later and I was told on April 18th the merchandise was shipped. On april 22 2019 I ask for tracking number, I got told she was out of town and get back to me , and I keep receiving the same excuse everyday. Friday 26th 2019 I was told according to her records the merchandise will be deliver on Monday April 29th, but no tracking number was given. on saturday 27th I ask for my money back and was told by the owner it was refunded back to my credit card. I ask for confirmation and I was told the bookkeeper will send that information. I still haven't received any informaiton

I bought something online
Paid fir it on January 14 3019
Was told it went in mail
Then given excuses was returned to her
Then excuse of family issues
Then given a wrong tracking number
She refunded my money till I would revive order
Never received
Have business a second chance had a prior experience similar

Oct 1, 2017 Invoice Paid via *** to Sawyer & Co PEI on October 1, 2017 *** Clutch Invoice #*** Oct 10, 2017 - email sent to Sawyer & Co. PEI (Just wondering when and how my package was shipped. Do you use *** ?) NO RESPONSE RECEIVED Oct 16, 2017 - email sent to Sawyer & Co. PEI (Can you please confirm when this was shipped ?) Oct 16, 2017 RESPONSE from *** (Hi ***, I am looking into this.) Oct 24, 2017 - email sent to Sawyer & Co. (Hi ***, any updates ? Still awaiting this order from first of October. Does it normally take this long from *** ?) NO RESPONSE RECEIVED Oct 27, 2017 - DM to Sawyer & Co. via *** (Hi there, I don't seem to be getting response via email. My order was placed and paid October 1st. Do you have tracking info for me ? Still haven't received my purchase. Appreciate a response, with thanks. Oct 27 RESPONSE (Hi *** we will look into asap) Oct 29, 2017 - DM to Sawyer & Co. via *** (If there is an issue with my order and you'd prefer to refund, please let me know either way. Thank you.) NO RESPONSE Nov 3, 2017 - DM to Sawyer & Co. via *** (Good morning, may I have a tracking number for my *** Clutch please ? I'd appreciate a response) RESPONSE Nov 3 - (Hi, this is the owner of the shop. I will be back in this afternoon and will track the status) NO RESPONSE Nov 4, 2017 - DM to Sawyer & Co.PEI via *** (Update ?) NO RESPONSE Nov 5, 2017 - email sent to Sawyer & Co. PEI (Hello, Unfortunately my experience with this store is not a good one and has left me very disappointed. After numerous requests via DM and to this email - I still do not have a response as to my shipment for which I paid on October 1st. What is the issue exactly ? I purchase online designer frequently and have never had this experience. A package does not take over 4 weeks to arrive in ***. I would like to know what the status of my order is immediately and will be making a formal complaint to the Revdex.com. Not good business practice and terrible customer service.) Nov 5, 2017 - DM to Sawyer & Co. via *** (I have sent you an email and request a reply) Nov 5 RESPONSE (Hi, it should be there by Wed. Nov8. We also issued a gift card to you for $50. There was a bit of a shipping mix up by my staff when I was away.) Nov 8, 2017 - DM to Sawyer & Co. PEI via *** (Do you have a tracking number ? Is it coming via *** or other shipper ? Nothing today as yet.) Nov 9 RESPONSE (Hi, I will check the status) NO RESPONSE Nov 9, 2017 - DM to Sawyer & Co. via *** (Who is the shipping carrier ?) NO RESPONSE Nov 10, 2017 - DM to Sawyer & Co via *** (Clearly you have no intention of delivering the *** Clutch as promised. May I have the name of the owner please ? I don't know how you operate a successful business under such false information. Wednesday I should've had the package ? It's now Friday and still no response. I've never experienced this before from anyone. What is the problem exactly ? Has the purse even been shipped ?) NO RESPONSE