Savage Barbell

This order was refunded on March 27th and an email was sent to the customer notifying them.Screen shot attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Hi [redacted] , Thank you for the conversation the other day Here is my response and time line to this confused person [redacted] made an online purchase from Savage Barbell on Nov 24th At the time we were promoting our largest sale of the year Depending on the size of the order determined the discount of your order [redacted] made a purchase that the list price was over $that qualified her to the largest discount of 40% Below is a screen shot of the sales we were running [redacted] order was processed and shipped out on the 25th and was delivered on the 27thOn the 29th we received and email from *** She praised our company for how fast she received her order She also stated that she was missing an item and that she wanted to exchange some of her items We replied on the 29th and asked her what she would be sending back because it was our intent to include a return label when we sent out the missing leggings Nov 30th: Her response to our email was to thank us for the “quick response to her email” In this email she even states that she knows she cannot return the items she bought Our web site clearly states that when a purchase is made during a sale, the items cannot be refunded only exchanged for different sizes This indicates that she had read our return/exchange policyThen it was determined that the leggings she ordered were out of stock and would not be re-stocked until February Our web site clearly states that Savage will pay for shipping exchanges if we send out the wrong items or if items were defective .which was not the case hereDec 3rd: At this point this is the only mistake we made with her We could have done a better job explaining to her that she was responsible for the return shipping .instead she was sent the link to our return/exchange policy Dec4th: She then replied on asking if we were going to send her a shipping label because we had not sent the caprisDec 5th: She asked for a phone number because she didn’t want to keep emailing back and forth Our thought was ..she has the policy .she must have read it and she should know she doesn’t qualify for a return labelDec 5th: We replied to her email telling her that the leggings were out of stock and that if she wanted to exchange sizes, she would be responsible for shipping We included a link to the return policy againDec 6th: She emails us again asking for a phone number and saying again that she wants us to provide a return label and that she is extremely dissatisfied with our customer serviceDec 6th: Due to delay in re-stock we refund here missing leggings and sent her an email notification (image attached) Dec 6th: I replied in person I apologized for the delay I try and explain to her that I’m the owner of the company and also a full-time fire fighter Savage is a family owned business and not the huge empire she seemed to think we were I try again to explain what our policy is on exchanges In an attempt to make her happy and just go away I tell her we had refunded her missing item and I also offer her a return shipping label (image attached) so she can send back her entire order for a refund At this time, I just wanted to put an end to this It was clear after reading all of her emails, nothing was going to make this girl happy and I did not want us wasting any more time with the back and forthDec 6th: She replies to my email telling me how much she appreciates me explaining everything to her She apologies for her behavior She tells me not to refund the missing leggings and to just send them out when they are back in stock She then says that she is going to send back a few items with the label and provide notes as directedAt this time, I’m thinking the issue is resolvedDec 13th: We get a notification from ***’s credit card company with a $charge back This if for the entire amount of her purchase The credit card company reports to us that [redacted] is claiming she did not receive any of her order Dec 13th: We contact [redacted] asking her to explain She states that she had contacted her credit card as soon as she noticed that she was missing an item in her original order and that she didn’t claim she didn’t get her order She tells us she will contact them immediately cancel the claim As of today Feb 2nd we have received no notification that she has done thatAt those point it became clear to us that [redacted] was lying to us or extremely confused Our web host told us that the charge back claim was made on Dec 13th , days after she had been notifed we had refunded the missing items We go back through the emails to see if we made a mistake and see that on Dec 6th after we had refunded the leggings on that same day she tells us not to refund them but just send out the item when they are back in stock Then we receive another email that now says she wants to return most of her order for a refund and that she is going to keep a few items because she had removed the label Even though our website policy states that she does not qualify to a refund we tell her to send them back At this time, we notify her that she will be subject to a restocking fee We inform her that the restocking fee will be based on the list price of her times not the sale price We also inform her that the items she is keeping ($list price) no longer qualify her for the 40% discountWe don’t quite follow her math on her complaint to you but this is how most logical people can see it$purchase.40% off you pay $60Now you want to return the items and get your $back and you have to pay the restock fee of 15%.15% of $is $ That $is deducted from your refund So a refund of $them becomes $45.Her example to you is she gets back $on a $purchase ..not sure how on earth she came up with that, but it goes to show he lack of understandingShe then takes issue with the fact that she doesn’t get 40% off her $purchase It is clear that she is the kind of customer that would make a purchase of buy one get one free Then she would want a refund on the one she bought and think she could keep the free one without having to pay for itWe gave her the options: Use the return label we sent her and send the items back for a refund ..and be held to our policies that are on our website or send the items for exchange like she had stated she was going to doHer response was she was going to contact her “Lawyer” ya ok and contact the Revdex.comAttached are all the screen shots of our emails, the refund notification, the return label that was sent and the charge back notification from her bank.Dave

Cute clothes but the fit is way too tight! And then their return policy SUCKS so good luck when ordering through them! I wear a medium in EVERY OTHER brand of shorts and sports bras except theirs I need a largeIf you don't know this in advance you're left covering the shipping cost twice (once to get your stuff and then again to send it back to them because they don't offer a label)And then they have the nerve to charge a ridiculous 15% restocking fee! NOT WORTH IT! They give all the small businesses a bad name because I did not have to deal with this with Wodbottom or KFT! I've decided to complete unfollow them because I'm never ordering from them again

Absolutely HORRENDOUS customer service and business modelCustomer service does not even know their own policies, contradict themselves, and then hold you responsible for their errorsI was told by customer service I would get a return label (they failed to include an item in the shipment), and then informed (by the same person!) this was not their policyAfter the owner himself got involved- after over a week of no information or clarity on the situation- he offered me a full refund Then in later correspondences, he went back on this and instead informed me as per their website, these items do not qualify for returns He also guilted me about opening up a credit card dispute after over a week without any more clarity on the missing item and exchange (this was filed prior to the reimbursement for the capris) , citing "it makes the company look negligent" and stated that he is a full-time firefighter, which has absolutely NOTHING to do with this business or incidentLeaving thre

I want to say first and foremost that I understand this company is a small business however; the sarcastic tone to each and every email I have received regarding a return has been nothing short of rudeI returned a few items and one was rejected due to deodorant marks from when I tried it onThey offered to exchange the sports bra from one of their "used non-restock" itemsI went to their website and requested a bra that was out of stock but was still on their pageThe response was "That bra hasn't even been released yet." It was on their page and stated "Sold Out"Then they gave me a list to choose fromThe list should have been provided in the original emailNot after telling me to choose from their websiteAlso, the original email said "You may want to view our return policy as to the reason why this is rejected"I understand they may be frustrated if this happens often but maybe they should be nicer and less condescending when replying to a customerThey have lost my business and I will be sure to tell others about my experience

I have ordered an entire outfit for Savage BarbellI have finally found workout apparel that fits my body! Savage gear is made to last, and stay in one place as you go hard in the gymI could not be happier with the products that I have received10/would recommend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I placed an online order that never came When contacting customer service, they told me it was not their problem and that they advise on their website against choosing USPS as a delivery option (Their website actually states USPS is not recommended for overseas international orders and that If you are in Canada, USPS is a good economic option) My tracking information showed that the package came to Canada Feb but then went to Mexico March When I contacted Canada Post, they advised that I should contact the seller for assistance The seller did not provide assistance and yet the charge is still on my credit card for an item that was never delivered

Hi [redacted], Thank you for the conversation the other day.  Here is my response and time line to this confused person. [redacted] made an online purchase from Savage Barbell on Nov 24th 2017 At the time we were promoting our largest sale of the year.  Depending on the size of...

the order determined the discount of your order.  [redacted] made a purchase that the list price was over $400 that qualified her to the largest discount of 40%.  Below is a screen shot of the sales we were running.  [redacted] order was processed and shipped out on the 25th and was delivered on the 27th. On the 29th we received and email from [redacted].  She praised our company for how fast she received her order.  She also stated that she was missing an item and that she wanted to exchange some of her items.  We replied on the 29th and asked her what she would be sending back because it was our intent to include a return label when we sent out the missing leggings.  Nov 30th:  Her response to our email was to thank us for the “quick response to her email”.  In this email she even states that she knows she cannot return the items she bought.  Our web site clearly states that when a purchase is made during a sale, the items cannot be refunded…only exchanged for different sizes.  This indicates that she had read our return/exchange policy. Then it was determined that the leggings she ordered were out of stock and would not be re-stocked until February.  Our web site clearly states that Savage will pay for shipping exchanges if we send out the wrong items or if items were defective….which was not the case here. Dec 3rd:  At this point this is the only mistake we made with her.  We could have done a better job explaining to her that she was responsible for the return shipping….instead she was sent the link to our return/exchange policy.  Dec4th: She then replied on asking if we were going to send her a shipping label because we had not sent the capris. Dec 5th:  She asked for a phone number because she didn’t want to keep emailing back and forth.  Our thought was…..she has the policy….she must have read it and she should know she doesn’t  qualify for a return label. Dec 5th:  We replied to her email telling her that the leggings were out of stock and that if she wanted to exchange sizes, she would be responsible for shipping.  We included a link to the return policy again. Dec 6th:  She emails us again asking for a phone number and saying again that she wants us to provide a return label and that she is extremely dissatisfied with our customer service. Dec 6th: Due to delay in re-stock we refund here missing leggings and sent her an email notification (image attached) Dec 6th: I replied in person.  I apologized for the delay.  I try and explain to her that I’m the owner of the company and also a full-time fire fighter.  Savage is a family owned business and not the huge empire she seemed to think we were.  I try again to explain what our policy is on exchanges.  In an attempt to make her happy and just go away…I tell her we had refunded her missing item and I also offer her a return shipping label (image attached) so she can send back her entire order for a refund.  At this time, I just wanted to put an end to this.  It was clear after reading all of her emails, nothing was going to make this girl happy and I did not want us wasting any more time with the back and forth. Dec 6th:  She replies to my email telling me how much she appreciates me explaining everything to her.  She apologies for her behavior.  She tells me not to refund the missing leggings and to just send them out when they are back in stock.  She then says that she is going to send back a few items with the label and provide notes as directed. At this time, I’m thinking the issue is resolved. Dec 13th: We get a notification from [redacted]’s credit card company with a $274.90 charge back.  This if for the entire amount of her purchase.  The credit card company reports to us that [redacted] is claiming she did not receive any of her order.  Dec 13th:  We contact [redacted] asking her to explain.  She states that she had contacted her credit card as soon as she noticed that she was missing an item in her original order and that she didn’t claim she didn’t get her order.  She tells us she will contact them immediately cancel the claim.  As of today Feb 2nd 2018 we have received no notification that she has done that. At those point it became clear to us that [redacted] was lying to us or extremely confused.  Our web host told us that the charge back claim was made on Dec 13th , 7 days after she had been notifed we had refunded the missing items.  We go back through the emails to see if we made a mistake and see that on Dec 6th after we had refunded the leggings…on that same day she tells us not to refund them but just send out the item when they are back in stock.  Then we receive another email that now says she wants to return most of her order for a refund and that she is going to keep a few items because she had removed the label.  Even though our website policy states that she does not qualify to a refund we tell her to send them back.  At this time, we notify her that she will be subject to a restocking fee.  We inform her that the restocking fee will be based on the list price of her times not the sale price.  We also inform her that the items she is keeping ($68 list price) no longer qualify her for the 40% discount. We don’t quite follow her math on her complaint to you…but this is how most logical people can see it. $100 purchase.40% off…you pay $60Now you want to return the items and get your $60 back and you have to pay the restock fee of 15%.15% of $100 is $15.  That $15 is deducted from your refund.  So a refund of $60 them becomes $45.Her example to you is she gets back $5 on a $60 purchase…..not sure how on earth she came up with that, but it goes to show he lack of understanding. She then takes issue with the fact that she doesn’t get 40% off her $68 purchase.  It is clear that she is the kind of customer that would make a purchase of buy one get one free.  Then she would want a refund on the one she bought and think she could keep the free one without having to pay for it. We gave her the 2 options: Use the return label we sent her and send the items back for a refund…..and be held to our policies that are on our website or send the items for exchange like she had stated she was going to do. Her response was she was going to contact her “Lawyer”…. ya ok and contact the Revdex.com. Attached are all the screen shots of our emails, the refund notification, the return label that was sent and the charge back notification from her bank.Dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

This order was refunded on March 27th and an email was sent to the customer notifying them.Screen shot attached