Complaint: I am rejecting this response because: let's for a moment give the benefit of the doubt and look past the blatent liesIf you were to spend six months receiving lessons from any teacher and after several hundred dollars they said they're "teaching style" was not compatable with not only one child, but two different boys, different ages with completely different learning styles, would you feel you had received value for your money? And if during that time, the teacher was asking your daughter to go out on dates with him and after repeatedly rejecting him he suddenly was not able to provide the service you paid for, would you feel that was professional behavior? And after deciding not to return to this business if you waited weeks for a return of your deposit and you were forced to threaten legal action, would you feel that business was honest? And if in the interim, you had a conversation with one of the teachers in an office full of people while the conversation was on speaker, and the teacher had a completely manic episode and the later denied it because she was unaware there were several witnesses, would you trust that person around children? There are many many red flags present at this businessIt is my hope that parents choose very carefully before entrusting their children to someoneFor the record, I'm not surprised that the lies have escalatedMy daughters Facebook page proves that the boys had not only one piano, but twoThe dated photos and videos are proof of thatSeveral months into the lessons they upgraded to a baby grand and then had three pianosThere is a room strictly dedicated to music in the homeWe no longer are accepting a deposit from this company without return of the tuitionIf and when it is sent we will simply ask the business to give it to a local music school towards a scholarshipWe just ask that it be given to a school that has Revdex.com accreditation Regards, K [redacted]
The customer in question enlisted her young sons in piano lessons at our studio for a period of roughly six monthsWe checked in after the first lesson with her regarding the teacher and his teaching, and she expressed her satisfaction with the arrangementWe heard no complaints from her over the course of her sons' lessons at our lesson studio.Our studio has a policy of charging a fully refundable deposit of $80.00, to be used in case of delinquent accountsAssuming the customer has fully paid their balance at the termination of lessons, this deposit is refundedWe fully intend to refund the customer her deposit, but the circumstances (which she instigated), regarding her departure, has delayed the process.The boys' initial piano teacher, who holds a Doctorate in Musical Arts, and is a highly qualified performer and teacher, has successfully taught piano to dozens of children of all proficienciesHowever, there are times when a teacher might feel that the student is not responding to their teaching style, and that they would be better suited to a different teacherOur teacher felt this was the case with the customer's younger sonWe inquired about switching them to a different teacher in our studio, and thought we had confirmed that choice.What followed was a miscommunication about lesson scheduling – a rare but not unheard of occurrence in a studio as busy as oursThe replacement teacher believed the customer was coming for a lesson when she was not, and contacted the customer to confirm.The customer took exception to the exchange, and within hours, we received an email from the customer's father, speaking on behalf of the customer, that he was initiating legal action against us for the deposit (which we would return as a matter of course) and all tuition paid to the school, on the grounds that the first piano teacher was unqualifiedThe letter made it clear that this was purely in retribution for the conversation the customer had had with the second teacher; again, we had never had any complaint regarding the first teacher's qualifications.We pride ourselves on customer satisfaction, and always seek to sort out any disputes or miscommunications with a phone call or emailHowever, the letter specifically demanded that we not contact the customer or any members of her familyConsequently, we had our attorney contact the attorney the customer's father had listed on the correspondence, and they have been handling the exchange from there.We have determined that their request for all prior tuition is without merit, since the service (piano lessons) was delivered, and they charged that the first teacher was unqualified in retrospect, prompted by a wholly unrelated conversation with a third partyWe will happily return their depositHowever, because there is on ongoing legal dispute, we were unable to do this as quickly as would have been normalWe shall return the deposit in due course, when our attorney advisesHowever, we have been unable to communicate this with the customer, given the customer's forceful demand that we not contact them.We hold our teachers to the highest standard of professionalism and proficiency, and are very sorry to hear that they did not meet the customer's satisfaction As a final question, directed to the Revdex.com staff who are reading this: When our attorney advises it is time to return the deposit, should we mail the deposit return check to you, and have you send it to MsB [redacted] , so you can verify that it was, in fact, sent?
The customer writes that she is not the expert. The teaching was absolutely provided, and our teacher never made any statements that he was unqualified to teach the customers' children. Indeed, this particular teacher is the most qualified teacher we have, and has taught dozens of satisfied students of all ages.Teaching an instrument is not like purchasing a good – there are two parts, the teacher and the student, and both must work together for the student to be successful. A certain student might simply not make as fast of progress with a given teacher as they would with another instructor. Our teacher noted that it was difficult to gauge the customer's sons' progress during the time of their lessons, since for a substantial period, the customer did not see fit to purchase a piano, in spite of our teacher's entreaties. Thus, it was difficult to separate out teaching technique from the fact that the student was unable to practice. Any musician will tell you that practice is the key to improvement. Once the students had access to a piano at home, and it became clear to our teacher that the student might be better matched with a different instructor, he initiated the parting of ways that precipitated this situation. In fact, our teacher was being more responsible by letting them know he didn't think he was the right teacher for them and not unfairly accepting further tuition payments. The Santa Barbara School of Music is not just in it to "collect money."As we initially mentioned, the customer (or rather, her father, speaking on her behalf) immediately demanded we not contact them, and initiated legal action. Thus, there was very little room to talk the situation out. While there is still pending legal action, we were advised by our attorney to not send the deposit. As of today, the deposit is on its way to the Revdex.com, to be sent to Ms. B[redacted].With regards to her complaint about the conversation she had with the second teacher; we have talked with the teacher in question about it, and the impression she gives is vastly different from that of the customer. We express our regret that the customer was dissatisfied with the exchange, and would have welcomed the opportunity to talk with the customer and hear her concerns. However, the demand that we not contact her, and the immediate threat of legal action, made that impossible.We are thrilled to hear that the customer's children are progressing well in their new lesson environment, and wish them the best in their musical endeavors.
The customer in question enlisted her young sons in piano lessons at our studio for a period of roughly six months. We checked in after the first lesson with her regarding the teacher and his teaching, and she expressed her satisfaction with the arrangement. We heard no complaints from her over the...
course of her sons' lessons at our lesson studio.Our studio has a policy of charging a fully refundable deposit of $80.00, to be used in case of delinquent accounts. Assuming the customer has fully paid their balance at the termination of lessons, this deposit is refunded. We fully intend to refund the customer her deposit, but the circumstances (which she instigated), regarding her departure, has delayed the process.The boys' initial piano teacher, who holds a Doctorate in Musical Arts, and is a highly qualified performer and teacher, has successfully taught piano to dozens of children of all proficiencies. However, there are times when a teacher might feel that the student is not responding to their teaching style, and that they would be better suited to a different teacher. Our teacher felt this was the case with the customer's younger son. We inquired about switching them to a different teacher in our studio, and thought we had confirmed that choice.What followed was a miscommunication about lesson scheduling – a rare but not unheard of occurrence in a studio as busy as ours. The replacement teacher believed the customer was coming for a lesson when she was not, and contacted the customer to confirm.The customer took exception to the exchange, and within hours, we received an email from the customer's father, speaking on behalf of the customer, that he was initiating legal action against us for the deposit (which we would return as a matter of course) and all tuition paid to the school, on the grounds that the first piano teacher was unqualified. The letter made it clear that this was purely in retribution for the conversation the customer had had with the second teacher; again, we had never had any complaint regarding the first teacher's qualifications.We pride ourselves on customer satisfaction, and always seek to sort out any disputes or miscommunications with a phone call or email. However, the letter specifically demanded that we not contact the customer or any members of her family. Consequently, we had our attorney contact the attorney the customer's father had listed on the correspondence, and they have been handling the exchange from there.We have determined that their request for all prior tuition is without merit, since the service (piano lessons) was delivered, and they charged that the first teacher was unqualified in retrospect, prompted by a wholly unrelated conversation with a third party. We will happily return their deposit. However, because there is on ongoing legal dispute, we were unable to do this as quickly as would have been normal. We shall return the deposit in due course, when our attorney advises. However, we have been unable to communicate this with the customer, given the customer's forceful demand that we not contact them.We hold our teachers to the highest standard of professionalism and proficiency, and are very sorry to hear that they did not meet the customer's satisfaction. As a final question, directed to the Revdex.com staff who are reading this: When our attorney advises it is time to return the deposit, should we mail the deposit return check to you, and have you send it to Ms. B[redacted], so you can verify that it was, in fact, sent?
Complaint: 11796331
I am rejecting this response because: the contract was for teaching in exchange for tuition. The teaching was not done. Based on the teachers OWN STATMENTS. The excuse that the deposit was held up by my complaint speaks for itself. Mail it to me and provide an invoice. There is a stunning lack of business acumen and no desire to provide customer service, just a need to collect money. I am still concerned that children could be in danger because of the erratic behavior of their employee. This has still not been explained because there is no excuse or explanation. People who act like that shouldn't be around children, period. The Santa Barbara School of Music took tuition from a single mom and didn't provide a proper teacher. My boys are thriving at their new piano lessons and I see the difference even more clearly. For the owner to state that I said everything was fine is preposterous. I'm not the expert, I have no context to compare bad teaching versus good teaching. YOUR STAFF made the statement that he wasn't able to teach, not me. No refund has even been offered in any small amount. Parents Beware!
Regards,
K[redacted]
Complaint: 11796331
I am rejecting this response because: let's for a moment give the benefit of the doubt and look past the blatent lies. If you were to spend six months receiving lessons from any teacher and after several hundred dollars they said they're "teaching style" was not compatable with not only one child, but two different boys, different ages with completely different learning styles, would you feel you had received value for your money? And if during that time, the teacher was asking your daughter to go out on dates with him and after repeatedly rejecting him he suddenly was not able to provide the service you paid for, would you feel that was professional behavior? And after deciding not to return to this business if you waited weeks for a return of your deposit and you were forced to threaten legal action, would you feel that business was honest? And if in the interim, you had a conversation with one of the teachers in an office full of people while the conversation was on speaker, and the teacher had a completely manic episode and the later denied it because she was unaware there were several witnesses, would you trust that person around children? There are many many red flags present at this business. It is my hope that parents choose very carefully before entrusting their children to someone. For the record, I'm not surprised that the lies have escalated. My daughters Facebook page proves that the boys had not only one piano, but two. The dated photos and videos are proof of that. Several months into the lessons they upgraded to a baby grand and then had three pianos. There is a room strictly dedicated to music in the home. We no longer are accepting a deposit from this company without return of the tuition. If and when it is sent we will simply ask the business to give it to a local music school towards a scholarship. We just ask that it be given to a school that has Revdex.com accreditation.
Regards,
K[redacted]
Complaint: I am rejecting this response because: let's for a moment give the benefit of the doubt and look past the blatent liesIf you were to spend six months receiving lessons from any teacher and after several hundred dollars they said they're "teaching style" was not compatable with not only one child, but two different boys, different ages with completely different learning styles, would you feel you had received value for your money? And if during that time, the teacher was asking your daughter to go out on dates with him and after repeatedly rejecting him he suddenly was not able to provide the service you paid for, would you feel that was professional behavior? And after deciding not to return to this business if you waited weeks for a return of your deposit and you were forced to threaten legal action, would you feel that business was honest? And if in the interim, you had a conversation with one of the teachers in an office full of people while the conversation was on speaker, and the teacher had a completely manic episode and the later denied it because she was unaware there were several witnesses, would you trust that person around children? There are many many red flags present at this businessIt is my hope that parents choose very carefully before entrusting their children to someoneFor the record, I'm not surprised that the lies have escalatedMy daughters Facebook page proves that the boys had not only one piano, but twoThe dated photos and videos are proof of thatSeveral months into the lessons they upgraded to a baby grand and then had three pianosThere is a room strictly dedicated to music in the homeWe no longer are accepting a deposit from this company without return of the tuitionIf and when it is sent we will simply ask the business to give it to a local music school towards a scholarshipWe just ask that it be given to a school that has Revdex.com accreditation Regards, K [redacted]
The customer in question enlisted her young sons in piano lessons at our studio for a period of roughly six monthsWe checked in after the first lesson with her regarding the teacher and his teaching, and she expressed her satisfaction with the arrangementWe heard no complaints from her over the course of her sons' lessons at our lesson studio.Our studio has a policy of charging a fully refundable deposit of $80.00, to be used in case of delinquent accountsAssuming the customer has fully paid their balance at the termination of lessons, this deposit is refundedWe fully intend to refund the customer her deposit, but the circumstances (which she instigated), regarding her departure, has delayed the process.The boys' initial piano teacher, who holds a Doctorate in Musical Arts, and is a highly qualified performer and teacher, has successfully taught piano to dozens of children of all proficienciesHowever, there are times when a teacher might feel that the student is not responding to their teaching style, and that they would be better suited to a different teacherOur teacher felt this was the case with the customer's younger sonWe inquired about switching them to a different teacher in our studio, and thought we had confirmed that choice.What followed was a miscommunication about lesson scheduling – a rare but not unheard of occurrence in a studio as busy as oursThe replacement teacher believed the customer was coming for a lesson when she was not, and contacted the customer to confirm.The customer took exception to the exchange, and within hours, we received an email from the customer's father, speaking on behalf of the customer, that he was initiating legal action against us for the deposit (which we would return as a matter of course) and all tuition paid to the school, on the grounds that the first piano teacher was unqualifiedThe letter made it clear that this was purely in retribution for the conversation the customer had had with the second teacher; again, we had never had any complaint regarding the first teacher's qualifications.We pride ourselves on customer satisfaction, and always seek to sort out any disputes or miscommunications with a phone call or emailHowever, the letter specifically demanded that we not contact the customer or any members of her familyConsequently, we had our attorney contact the attorney the customer's father had listed on the correspondence, and they have been handling the exchange from there.We have determined that their request for all prior tuition is without merit, since the service (piano lessons) was delivered, and they charged that the first teacher was unqualified in retrospect, prompted by a wholly unrelated conversation with a third partyWe will happily return their depositHowever, because there is on ongoing legal dispute, we were unable to do this as quickly as would have been normalWe shall return the deposit in due course, when our attorney advisesHowever, we have been unable to communicate this with the customer, given the customer's forceful demand that we not contact them.We hold our teachers to the highest standard of professionalism and proficiency, and are very sorry to hear that they did not meet the customer's satisfaction As a final question, directed to the Revdex.com staff who are reading this: When our attorney advises it is time to return the deposit, should we mail the deposit return check to you, and have you send it to MsB [redacted] , so you can verify that it was, in fact, sent?
The customer writes that she is not the expert. The teaching was absolutely provided, and our teacher never made any statements that he was unqualified to teach the customers' children. Indeed, this particular teacher is the most qualified teacher we have, and has taught dozens of satisfied students of all ages.Teaching an instrument is not like purchasing a good – there are two parts, the teacher and the student, and both must work together for the student to be successful. A certain student might simply not make as fast of progress with a given teacher as they would with another instructor. Our teacher noted that it was difficult to gauge the customer's sons' progress during the time of their lessons, since for a substantial period, the customer did not see fit to purchase a piano, in spite of our teacher's entreaties. Thus, it was difficult to separate out teaching technique from the fact that the student was unable to practice. Any musician will tell you that practice is the key to improvement. Once the students had access to a piano at home, and it became clear to our teacher that the student might be better matched with a different instructor, he initiated the parting of ways that precipitated this situation. In fact, our teacher was being more responsible by letting them know he didn't think he was the right teacher for them and not unfairly accepting further tuition payments. The Santa Barbara School of Music is not just in it to "collect money."As we initially mentioned, the customer (or rather, her father, speaking on her behalf) immediately demanded we not contact them, and initiated legal action. Thus, there was very little room to talk the situation out. While there is still pending legal action, we were advised by our attorney to not send the deposit. As of today, the deposit is on its way to the Revdex.com, to be sent to Ms. B[redacted].With regards to her complaint about the conversation she had with the second teacher; we have talked with the teacher in question about it, and the impression she gives is vastly different from that of the customer. We express our regret that the customer was dissatisfied with the exchange, and would have welcomed the opportunity to talk with the customer and hear her concerns. However, the demand that we not contact her, and the immediate threat of legal action, made that impossible.We are thrilled to hear that the customer's children are progressing well in their new lesson environment, and wish them the best in their musical endeavors.
The customer in question enlisted her young sons in piano lessons at our studio for a period of roughly six months. We checked in after the first lesson with her regarding the teacher and his teaching, and she expressed her satisfaction with the arrangement. We heard no complaints from her over the...
course of her sons' lessons at our lesson studio.Our studio has a policy of charging a fully refundable deposit of $80.00, to be used in case of delinquent accounts. Assuming the customer has fully paid their balance at the termination of lessons, this deposit is refunded. We fully intend to refund the customer her deposit, but the circumstances (which she instigated), regarding her departure, has delayed the process.The boys' initial piano teacher, who holds a Doctorate in Musical Arts, and is a highly qualified performer and teacher, has successfully taught piano to dozens of children of all proficiencies. However, there are times when a teacher might feel that the student is not responding to their teaching style, and that they would be better suited to a different teacher. Our teacher felt this was the case with the customer's younger son. We inquired about switching them to a different teacher in our studio, and thought we had confirmed that choice.What followed was a miscommunication about lesson scheduling – a rare but not unheard of occurrence in a studio as busy as ours. The replacement teacher believed the customer was coming for a lesson when she was not, and contacted the customer to confirm.The customer took exception to the exchange, and within hours, we received an email from the customer's father, speaking on behalf of the customer, that he was initiating legal action against us for the deposit (which we would return as a matter of course) and all tuition paid to the school, on the grounds that the first piano teacher was unqualified. The letter made it clear that this was purely in retribution for the conversation the customer had had with the second teacher; again, we had never had any complaint regarding the first teacher's qualifications.We pride ourselves on customer satisfaction, and always seek to sort out any disputes or miscommunications with a phone call or email. However, the letter specifically demanded that we not contact the customer or any members of her family. Consequently, we had our attorney contact the attorney the customer's father had listed on the correspondence, and they have been handling the exchange from there.We have determined that their request for all prior tuition is without merit, since the service (piano lessons) was delivered, and they charged that the first teacher was unqualified in retrospect, prompted by a wholly unrelated conversation with a third party. We will happily return their deposit. However, because there is on ongoing legal dispute, we were unable to do this as quickly as would have been normal. We shall return the deposit in due course, when our attorney advises. However, we have been unable to communicate this with the customer, given the customer's forceful demand that we not contact them.We hold our teachers to the highest standard of professionalism and proficiency, and are very sorry to hear that they did not meet the customer's satisfaction. As a final question, directed to the Revdex.com staff who are reading this: When our attorney advises it is time to return the deposit, should we mail the deposit return check to you, and have you send it to Ms. B[redacted], so you can verify that it was, in fact, sent?
Complaint: 11796331
I am rejecting this response because: the contract was for teaching in exchange for tuition. The teaching was not done. Based on the teachers OWN STATMENTS. The excuse that the deposit was held up by my complaint speaks for itself. Mail it to me and provide an invoice. There is a stunning lack of business acumen and no desire to provide customer service, just a need to collect money. I am still concerned that children could be in danger because of the erratic behavior of their employee. This has still not been explained because there is no excuse or explanation. People who act like that shouldn't be around children, period. The Santa Barbara School of Music took tuition from a single mom and didn't provide a proper teacher. My boys are thriving at their new piano lessons and I see the difference even more clearly. For the owner to state that I said everything was fine is preposterous. I'm not the expert, I have no context to compare bad teaching versus good teaching. YOUR STAFF made the statement that he wasn't able to teach, not me. No refund has even been offered in any small amount. Parents Beware!
Regards,
K[redacted]
Complaint: 11796331
I am rejecting this response because: let's for a moment give the benefit of the doubt and look past the blatent lies. If you were to spend six months receiving lessons from any teacher and after several hundred dollars they said they're "teaching style" was not compatable with not only one child, but two different boys, different ages with completely different learning styles, would you feel you had received value for your money? And if during that time, the teacher was asking your daughter to go out on dates with him and after repeatedly rejecting him he suddenly was not able to provide the service you paid for, would you feel that was professional behavior? And after deciding not to return to this business if you waited weeks for a return of your deposit and you were forced to threaten legal action, would you feel that business was honest? And if in the interim, you had a conversation with one of the teachers in an office full of people while the conversation was on speaker, and the teacher had a completely manic episode and the later denied it because she was unaware there were several witnesses, would you trust that person around children? There are many many red flags present at this business. It is my hope that parents choose very carefully before entrusting their children to someone. For the record, I'm not surprised that the lies have escalated. My daughters Facebook page proves that the boys had not only one piano, but two. The dated photos and videos are proof of that. Several months into the lessons they upgraded to a baby grand and then had three pianos. There is a room strictly dedicated to music in the home. We no longer are accepting a deposit from this company without return of the tuition. If and when it is sent we will simply ask the business to give it to a local music school towards a scholarship. We just ask that it be given to a school that has Revdex.com accreditation.
Regards,
K[redacted]