Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not going to respond to the personal attacks in SD Rain Gutter's response but I will re-state the facts again:The gutter installation was faulty - i.eit didn't functionAll of the leaks and installation problems are clearly documented in the google drive link below which is viewable to everyone who has the linkSD Rain Gutter's own sub-contractor [redacted] acknowledged all of our identified problems and identified more problems that we didn't notice (some of which he said are safety hazards)He determined that the installation was NOT repairable as SD Rain Gutters alleges - you can hear [redacted] saying "if I did this installation I would fire myself" in the the video contained in the Google drive below [redacted] (License# [redacted] ) came to my residence and removed the gutters without any additional invoicing or contract with meThis was done because the installation was faulty and not-repairableAgain, [redacted] was contracted by SD Rain Gutters, NOT me to remove the guttersI've clearly outlined what I need to resolve this complaint - SD Rain Gutters needs to re-imburse me for damage caused by the faulty installationI have provided a detailed list of the work that has already been done, and paid for by me, to restore my home to the state it was before it was damaged by SD Rain GuttersThis included replacing damaged drip-edge, stucco, and bird stop that had JUST been installed prior to SD Rain Gutter's faulty installationSD Rain Gutters continues to argue that I, as a consumer, have no right to raise concerns and ask that my home is repaired after their crew damaged itTheir argument is that they "know better" even though their installation clearly didn't function - a fact acknowledged by their employees and sub-contractor and documented extensively in photos and videosHere is the link to the Google drive with all of the photos and videos: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not going to respond to the personal attacks in SD Rain Gutter's response but I will re-state the facts again:The gutter installation was faulty - i.eit didn't functionAll of the leaks and installation problems are clearly documented in the google drive link below which is viewable to everyone who has the linkSD Rain Gutter's own sub-contractor [redacted] acknowledged all of our identified problems and identified more problems that we didn't notice (some of which he said are safety hazards)He determined that the installation was NOT repairable as SD Rain Gutters alleges - you can hear [redacted] saying "if I did this installation I would fire myself" in the the video contained in the Google drive below [redacted] (License# [redacted] ) came to my residence and removed the gutters without any additional invoicing or contract with meThis was done because the installation was faulty and not-repairableAgain, [redacted] was contracted by SD Rain Gutters, NOT me to remove the guttersI've clearly outlined what I need to resolve this complaint - SD Rain Gutters needs to re-imburse me for damage caused by the faulty installationI have provided a detailed list of the work that has already been done, and paid for by me, to restore my home to the state it was before it was damaged by SD Rain GuttersThis included replacing damaged drip-edge, stucco, and bird stop that had JUST been installed prior to SD Rain Gutter's faulty installationSD Rain Gutters continues to argue that I, as a consumer, have no right to raise concerns and ask that my home is repaired after their crew damaged itTheir argument is that they "know better" even though their installation clearly didn't function - a fact acknowledged by their employees and sub-contractor and documented extensively in photos and videosHere is the link to the Google drive with all of the photos and videos: [redacted] Regards, [redacted]