Yes the order was flagged by our system as a fraudulent and was canceledWe should have contacted you and should have shipped the order to arrive the next when you calledWe apologized for this happening and any inconvenience this has caused
We have met with the customer and discussed the billing issues We have resolved the issues The customer has agreed to continue to business with Wasserstrom in the future
This item was purchased from our Wasserstrom store on the Amazon MarketplaceThe way Amazon uses product information is based on the first seller’s listing and the information they provideThis item was already listed on Amazon and sold in packs of When another selling submits their products, Amazon doesn’t use the new seller’s information but the information of the original sellerWe sell this cover by the “each” at $per coverThere are two other seller’s on Amazon selling the cover in packs of 6, one for $and the other for $ per pack When a product is matched incorrectly, we have no control over the product information other than to remove it from the Amazon marketplace, which we have.We understand that you placed an order for at $each thinking you should get covers but that is not the way we sell itWe sent each and you were charged $for eachSince this is not what you expected we have offered to return them and give you full credit on RMA # [redacted] We have given you 50% off the amount for the you received on CR [redacted] We state in our terms and conditions the following;With respect to items sold by Wasserstrom, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has been shipped and invoicedDespite our best efforts, a small number of the items in our catalog may be mispriced.We reserve the right to correct any errors in pricing, copy, manufacturer's photos and/or illustrationsWe also reserve the right to no sell an item due to incorrect pricing.We understand that you have also completed an A-Z guarantee with Amazon and they closed it due to us offering to return the product and giving you 50% credit We stand with our decision on this matter and consider it complete
We contacted [redacted] directly and offered him a new unit at a discounted amount and he is not happy with the amount and doesn't want to make the purchase
Yes the order was flagged by our system as a fraudulent and was canceledWe should have contacted you and should have shipped the order to arrive the next when you calledWe apologized for this happening and any inconvenience this has caused
We have met with the customer and discussed the billing issues We have resolved the issues The customer has agreed to continue to business with Wasserstrom in the future
This item was purchased from our Wasserstrom store on the Amazon MarketplaceThe way Amazon uses product information is based on the first seller’s listing and the information they provideThis item was already listed on Amazon and sold in packs of When another selling submits their products, Amazon doesn’t use the new seller’s information but the information of the original sellerWe sell this cover by the “each” at $per coverThere are two other seller’s on Amazon selling the cover in packs of 6, one for $and the other for $ per pack When a product is matched incorrectly, we have no control over the product information other than to remove it from the Amazon marketplace, which we have.We understand that you placed an order for at $each thinking you should get covers but that is not the way we sell itWe sent each and you were charged $for eachSince this is not what you expected we have offered to return them and give you full credit on RMA # [redacted] We have given you 50% off the amount for the you received on CR [redacted] We state in our terms and conditions the following;With respect to items sold by Wasserstrom, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has been shipped and invoicedDespite our best efforts, a small number of the items in our catalog may be mispriced.We reserve the right to correct any errors in pricing, copy, manufacturer's photos and/or illustrationsWe also reserve the right to no sell an item due to incorrect pricing.We understand that you have also completed an A-Z guarantee with Amazon and they closed it due to us offering to return the product and giving you 50% credit We stand with our decision on this matter and consider it complete
We contacted [redacted] directly and offered him a new unit at a discounted amount and he is not happy with the amount and doesn't want to make the purchase