Safford RV

Dear [redacted] In response to the [redacted] complaint, [redacted] did buy a new [redacted] motor home that cam with a 1-year manufactures limited warrantyI do not know why the carburetor on the generator had to be replaced in September 2011; the work was done at [redacted] **, not [redacted] ** [redacted] RV has only been in or shop one time, (½ years after she bought it) on February 9th 2013; for a cracked roof vent, broken tag bracket, installation of anew A/C shroud, new gray tank vent, resealing of the skylight, replacement of the vent lid and replacement of a broken taillight [redacted] made an appointment with our service department for May 14th to have the generator and roof leak inspected but did not show upWe would be happy to look at her motor home to see what, if any, repairs need to be done This case also addresses our offer to [redacted] of [redacted] for her RV in March Many factors are involved when appraising an RV to purchase for stock: year, make, model, miles condition and current dealer inventory Sincerely, [redacted]

Revdex.com: We have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve our complaint For your reference, details of the offer we reviewed appear below Ms [redacted] is correct to write that we had a budget and a specific monthly payment we did not want to exceed However, this does not negate the fact that we made it clear to the dealership that we only wanted to purchase a 4-season camper as a ‘winter’ dwelling while our home was under construction Because the dealership assured us that the camper they sold us was a 4-season camper and because they were fully aware of our needs and expectations, we believed that our family could dwell safely it through the winter Ms [redacted] ’ written statement, however, reveals that our camper does not have the “R-factors (insulation)” to qualify as a 4-season camper She falsely claims that we “could” have purchased a camper that has those features This statement is untrue, as we were not even given that option If we had been informed the truth, that the type of camper we needed was not within our budget, we never would have purchased a camper at all So to ensure a sale that day, the dealership ignored our needs and expectations, and fraudulently sold us a camper they knew would not provide us the shelter needed through the winterAlso, as mentioned in my original statement, upon noticing the first leak during the week of 9/28/15, we called and notified the dealership, and expressed our desire to return the camper That first call took place a month and a half prior to the conversation on 11/10/-- in which I informed Mrs [redacted] we would not be building Ms [redacted] ignorantly and falsely states that the property we planned to build on is my mother’s When in fact, the land belongs to my husband and I; it was deeded to us, and we can build on it anytime we choose However, this topic is irrelevant and Ms [redacted] brings it up merely to draw attention away from the hardship the dealership has inflicted upon me and my family My husband and I decided not to construct our home because of the stress associated with our living conditions, the lack of resolve with the dealership, and their lack of response and communication They have given us the run-a-round and have skirted the fact that our family cannot live in the camper they sold us through the winter Our decision to no longer build is a direct result of their fraudulent practicesAdditionally, Safford RV was in fact willing to “buy back” this camper and scheduled an appointment to do so on 10/11/ We met with [redacted] and Noah Ingram, however, the dealership did not follow through Yet another example of the stress they have placed on us This meeting happened to be a full month prior to the meeting with Ms [redacted] where I informed her that we are not building after all Safford RV has been aware of our desire to return the camper from the very beginning We wish to make it clear that we are seeking to return the camper for full reimbursement in the amount of $23,Because of Implied Warranty of Merchantability, we believe that our request is within our rights If Safford RV does not agree, we plan to pursue emotional and hardship damages as wellFurther, please be advised that as of 11/24/15, Safford RV has not responded to any of our emails, and have failed to answer critical questions regarding the repair work, nor have they provided an estimated time of completion date in order for us to prepare for yet another move Additionally, each move is inconvenient, takes time to prepare for, and places undue stress on our family Once again, this is all a direct result of Safford RV’s fraudulent practices Regards, [redacted] ***

I am responding to case # [redacted] On several occasions, we tried tocredit Mr***' credit card back the $that was due him, but apparently,he had canceled his cardIn the interim, we have sent him a check for the$Please contact me with any furtherquestions [redacted] **

I am responding to case # [redacted] On several occasions, we tried tocredit Mr***' credit card back the $that was due him, but apparently,he had canceled his cardIn the interim, we have sent him a check for the$Please contact me with any furtherquestions*** [redacted] **

Revdex.com: We have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve our complaint For your reference, details of the offer we reviewed appear below Ms [redacted] is correct to write that we had a budget and a specific monthly payment we did not want to exceed However, this does not negate the fact that we made it clear to the dealership that we only wanted to purchase a 4-season camper as a ‘winter’ dwelling while our home was under construction Because the dealership assured us that the camper they sold us was a 4-season camper and because they were fully aware of our needs and expectations, we believed that our family could dwell safely it through the winter Ms [redacted] ’ written statement, however, reveals that our camper does not have the “R-factors (insulation)” to qualify as a 4-season camper She falsely claims that we “could” have purchased a camper that has those features This statement is untrue, as we were not even given that option If we had been informed the truth, that the type of camper we needed was not within our budget, we never would have purchased a camper at all So to ensure a sale that day, the dealership ignored our needs and expectations, and fraudulently sold us a camper they knew would not provide us the shelter needed through the winter.Also, as mentioned in my original statement, upon noticing the first leak during the week of 9/28/15, we called and notified the dealership, and expressed our desire to return the camper That first call took place a month and a half prior to the conversation on 11/10/-- in which I informed Mrs [redacted] we would not be buildingMs [redacted] ignorantly and falsely states that the property we planned to build on is my mother’s When in fact, the land belongs to my husband and I; it was deeded to us, and we can build on it anytime we choose However, this topic is irrelevant and Ms [redacted] brings it up merely to draw attention away from the hardship the dealership has inflicted upon me and my family My husband and I decided not to construct our home because of the stress associated with our living conditions, the lack of resolve with the dealership, and their lack of response and communication They have given us the run-a-round and have skirted the fact that our family cannot live in the camper they sold us through the winter Our decision to no longer build is a direct result of their fraudulent practices.Additionally, Safford RV was in fact willing to “buy back” this camper and scheduled an appointment to do so on 10/11/ We met with [redacted] and Noah Ingram, however, the dealership did not follow through Yet another example of the stress they have placed on us This meeting happened to be a full month prior to the meeting with Ms [redacted] where I informed her that we are not building after all Safford RV has been aware of our desire to return the camper from the very beginning We wish to make it clear that we are seeking to return the camper for full reimbursement in the amount of $23,Because of Implied Warranty of Merchantability, we believe that our request is within our rights If Safford RV does not agree, we plan to pursue emotional and hardship damages as well.Further, please be advised that as of 11/24/15, Safford RV has not responded to any of our emails, and have failed to answer critical questions regarding the repair work, nor have they provided an estimated time of completion date in order for us to prepare for yet another move Additionally, each move is inconvenient, takes time to prepare for, and places undue stress on our family Once again, this is all a direct result of Safford RV’s fraudulent practices Regards, [redacted] ***

arial, sans-serif;"> Case# [redacted] Mr [redacted] was contacted this afternoon by our service director, Steve K*** Safford RV will send a technician to Mr [redacted] 's [redacted] on Friday, December 30th MrK*** will update the customer on the diagnosis and necessary repairs to correct the issues Mr [redacted] is satisfied with this Please let me know if you need any further informationRespectfully, -- Heather K [redacted] Safford RV Office manager

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

We met with Safford RV on Friday and they have offered us a very satisfactory resolution to this problem, and the Revdex.com complaint We are pleased with the resolution Is there a way to note that the complaint (Safford RV case # [redacted] ) was resolved satisfactorily in the Revdex.com online system I can’t access the online complaint because the complaint was closed Thanks so much [redacted]

[redacted] called our office and stated that the tags were delieved yesterday and that they was a problem with the title and ***

Mr *** purchased his used unit on August 12, 2015 . The *** told us they were purchasing this unit to live in while their home was being built and they had a budget to be in and only wanted to be in a certain payment . The *** decided to purchase a
used RV rather then a new because of price Shortly after they took possession the unit started leaking in the slide area Upon evaluation of the repair order we were not sure if the seal in the slide caused the leak so we decided to fix Mr *** unit at no cost to them . I even loaned them another trailer to use why we did the repair to their RV which is a policy we do not normally exercise. The unit is sitting on Ms *** mothers property Ms Wood came to meet with me at the dealership and informed me that her mother was not allowing them to build on the land and they no longer wanted the camper We do not buy campers back under these circumstances. They could of purchased a unit that had more R-factors ( insulation) but they cost more then they wanted to spend and it was temporary housing . I have gone above and beyond to help the *** with their unit They purchased an aftermarket warranty which didn't cover water damage . I am repairing this at no cost to them and loaning them a trailer to use . That's more then any other dealer would have done for them . *** ***General Mgr

I am responding to case # *** regarding *** ** ***. Mrs*** purchased a *** from Safford RV in This was a year old unit at that time that was purchased ‘AS IS.’ She did pay $to prep the RV, which covered batteries, propane, etcThis was not a
warranty or anything of that nature because the unit is too old for that to be offeredA walk through was done at the time of delivery which showed that the unit was in good working order.We have continued to make repairs for Mrs*** as problems have arisen - some of these repairs have been done at our expenseMost recently, we offered to look at her unit at no charge, but she wanted to take her RV to a dealer in South Carolina instead

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Thank you. Just close it out then and if they do not comply in September as they have said they would we will get back with you
*** ***

At this time the customer has purchased from the business and there are no known ongoing issues

To Whom It May Concern:
I am writing in response to case #***, customer *** ***
*** ***, *** ***, has been in communication with *** ***
and the matter has been handled to *** *** satisfaction
If you have any further questions,
you can contact me

Mr *** purchased his used unit on August 12, 2015 . The *** told us they were purchasing this unit to live in while their home was being built and they had a budget to be in and only wanted to be in a certain payment . The *** decided to purchase a
used RV rather then a new because of price Shortly after they took possession the unit started leaking in the slide area Upon evaluation of the repair order we were not sure if the seal in the slide caused the leak so we decided to fix Mr *** unit at no cost to them . I even loaned them another trailer to use why we did the repair to their RV which is a policy we do not normally exercise. The unit is sitting on Ms *** mothers property Ms Wood came to meet with me at the dealership and informed me that her mother was not allowing them to build on the land and they no longer wanted the camper We do not buy campers back under these circumstances. They could of purchased a unit that had more R-factors ( insulation) but they cost more then they wanted to spend and it was temporary housing . I have gone above and beyond to help the *** with their unit They purchased an aftermarket warranty which didn't cover water damage . I am repairing this at no cost to them and loaning them a trailer to use . That's more then any other dealer would have done for them .
*** ***
General Mgr

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I stated in my initial complaint, I was a first time buyer of a recreational vehicle and as such was given a vehicle that was stated to be a 2011. The brochure that I was given was for a *** *** *** *** *** *** and now I find out that my particular model was discontinued in The new model for*** is the *** *** *** *** ***I understand that the a number of years has passed since the purchase of the RV in 2010, but I feel that I was deceived about the actual year of the RV and it's condition upon purchaseAs stated before I would like to be offered the payoff amount of approximately $44,
Regards,
*** ***

I am responding to case # *** regarding *** ** ***. Mrs*** purchased a *** from Safford RV in This was a year old unit at that time that was purchased ‘AS IS.’ She did pay $to prep the RV, which covered batteries, propane, etcThis was not a warranty or
anything of that nature because the unit is too old for that to be offeredA walk through was done at the time of delivery which showed that the unit was in good working order.We have continued to make repairs for Mrs*** as problems have arisen - some of these repairs have been done at our expenseMost recently, we offered to look at her unit at no charge, but she wanted to take her RV to a dealer in South Carolina instead

We received *** *** RV on 6/4/and after examination found that there was a manufacturer issue that caused the RV to leakWe contacted the Manufacturer asking for authorization to repair the RV but they denied it, that was on 6/10/We then resubmitted the claim on 6/20/with more photos
and detail description to which they denied the repair again. On 7/07/Safford and *** *** contacted *** and finally the Manufacturer agreed to cover the repairThe parts were ordered and then we received all of them except the drip rail on 8/The drip rail finally arrived from the Manufacturer on 9/14/and we installed it that dayWe called *** *** on 9/14/and informed her the RV was ready for pick up. On 10/13/she came in to pick up the RVOn 10/she brought it back stating that it had the same leakAfter we checked the RV out we found it was leaking from a different area (the original repair was not leaking) We ordered the parts to fix the new issue and they will be here around 11/18/14. I will make sure we get her RV fixed as soon as the parts arrive. As to wanting us to give a complete refund, we would be unable to do that as these issues are Manufacturer defects and not Safford RV's faultAlso, the Rv has only been in the shop the one time and it was repaired properlyWe will get this new issue fixed by 11/as long as the Manufacturer gets us the parts when they promised
*** ***
GM-Safford RV

We received [redacted] RV on 6/4/14 and after examination found that there was a manufacturer issue that caused the RV to leak. We contacted the Manufacturer asking for authorization to repair the RV but they denied it,...

that was on 6/10/14. We then resubmitted the claim on 6/20/14 with more photos and detail description to which they denied the repair again.  On 7/07/14 Safford and [redacted] contacted [redacted] and finally the Manufacturer agreed to cover the repair. The parts were ordered and then we received all of them except the drip rail on 8/19. The drip rail finally arrived from the Manufacturer on 9/14/14 and we installed it that day. We called [redacted] on 9/14/14 and informed her the RV was ready for pick up. On 10/13/14 she came in to pick up the RV. On 10/20 she brought it back stating that it had the same leak. After we checked the RV out we found it was leaking from a different area (the original repair was not leaking) We ordered the parts to fix the new issue and they will be here around 11/18/14. I will make sure we get her RV fixed as soon as the parts arrive. As to wanting us to give a complete refund, we would be unable to do that as these issues are Manufacturer defects and not Safford RV's fault. Also, the Rv has only been in the shop the one time and it was repaired properly. We will get this new issue fixed by 11/21 as long as the Manufacturer gets us the parts when they promised.
 
[redacted]
GM-Safford RV

Dear [redacted]
In response to the [redacted] complaint, [redacted] did buy a
new [redacted] motor home that cam with a 1-year manufactures limited
warranty. I do not know why the carburetor on the generator had to be replaced
in September 2011; the work was...

done at [redacted], not [redacted].  [redacted] RV has only been in or shop one time,
(2 ½ years after she bought it) on February 9th 2013; for a cracked
roof vent, broken tag bracket, installation of anew A/C shroud, new gray tank
vent, resealing of the skylight, replacement of the vent lid and replacement of
a broken taillight. [redacted] made an appointment with our service department for
May 14th to have the generator and roof leak inspected but did not
show up. We would be happy to look at her motor home to see what, if any,
repairs need to be done.
This case also addresses our offer to [redacted] of [redacted] for
her RV in March 2013. Many factors are involved when appraising an RV to
purchase for stock: year, make, model, miles condition and current dealer
inventory.
Sincerely,
[redacted]