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S & K Sanitation

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S & K Sanitation Reviews (1)

Review: They have been billing us for two years as if they were picking our garbage up, but they haven't picked it up since about January 2012 or maybe earlier. Our bill is now $555. and they haven't picked our garbage up at all. I called them once and asked them why they were billing me and the lady said we will bill you until you can show a receipt from a landfield, or another sanitation company. I don't think they have the right to bill us for services we aren't receiving regardless. I don't think its any of their business what we are doing with our garbage, meaning if we are taking it to a landfield, having another company pick it up or etc.. We aren't receiving their service and they have no right to bill us for it.Desired Settlement: I would like them to quit billing us and wipe the bill clean, since we haven't received their service I don't think we should have a bill in our name to them for it either. I would also like to make sure anyone else they are doing this too, gets resolved by getting their billing straightened up also.

Business

Response:

When a customer signs up for service with us they are billed until such a time as they cancel their service. If during that time their service is disconnected due to non- payment as with the complaint filed, upon payment all trash that was accumulated during that time will be picked up as required by the state public service commission, therefore, we ask for proof of disposal in order to credit any charges off the account.

Customers are sent cutoff notices in the mail when accounts go past due showing the amount past due and what is required to prevent service from being interrupted. It is the customer's responsibility to call and cancel or suspend their service.

We have never received word from this customer to cancel their service and according to our records at the time service was disconnected which was 4-6-2011 they had a balance of $215.69 .

As far as the conversation with the secretary here the way we handle these past due accounts is if the customer does not have a accumulation of trash from cut off period and can bring us a copy of their receipt showing that we are not picking up any extra trash then we will credit the charges that accrue during the cutoff period off of their bill.

We have always been very flexible with customers who have a past due account in regards to making payment arrangement and getting their accounts current all we require is a phone call to the office and a monthly payment greater than the current month's rate.

As of 11-01-13 their balance would be $827.72 this includes all interest and late fees.

We do not have a problem crediting them for the difference between $827.72 and $215.69 the amount due us when we cut their service off however wiping the bill clean hardly seems appropriate when they owed a balance at time service was discontinued.

S & K Sanitation agrees to suspend -this customer's account with a balance of $215.69 and will upon payment of the balance due cancel this account and remove their name from our system.

Also be advised that by state law all residents are required to be able to show proof of proper disposal of trash whether it be from a sanitation company, landfill or other approved facility. We are required to provide county solid waste authorities with customer list to show who has service, if residents do not have service or show proof of proper disposal they can be fined.

Regards,

S&K Sanitation

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: RUBBISH/GARBAGE REMOVAL

Address: 143 Stones Lane, Reedsville, West Virginia, United States, 26547

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