RVL Moving

From: Lee G [redacted] Sent: Wednesday, November 9, 11:AM To: info Subject: Case ID [redacted] To whom it may concern, I have spoken with [redacted] on this issue and I have setup an appointment with him at his house to look into the issue that he is having with his serviceThanks Lee G [redacted] Tech Ops Supervisor Mediacom

Per phone call from customer:I did receive my money back except for the 6% fee Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: Lee G [redacted] Sent: Wednesday, November 16, 11:AM To: info Subject: ID [redacted] I met with [redacted] on the 14th, and we were able to verify the devices popping up were his direct tv boxesHis modem was replaced and we are monitoring ithis current usage for the month days in is at gigsI spoke with [redacted] today and informed him I would be getting back with after I got more info about the previous usage Thanks Lee

There was an outage in the area that started 8/23/and was repaired on 8/24/ Our Local supervisor called the daytime phone number the customer listed on the complaint form on 8/29/and she ask him to call her after 5:00PM He called that night twice after 5:and was not able to make contact He will send an email to her today to try schedule an appointment for her after for 5:or on the weekend

Dear Mrs***,In regards to the complaint filed by Mr***, my policy is deposits are NON-REFUNDABLEIt is on my website and has been for 10+ years. Mr*** is in regards to his statement that I or the vet said *** could not get pregnant In the stress of another
non pregnancy I hastily said I was not going to breed Bulldogs anymore, I did retract that statement and told Mr*** that I AM STILL BREEDING BULLDOGS. With all the communications and bullying around this particular situation I firmly stand by my policy.Thank you*** - Majestic Giants***
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***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, I did speak with Lee. He said he would be out of town for weeks. He did call and go over what credits I would receive ( the monthly bill was already withdrawn from my bank account before anything was fixed), but I have yet to see anything in writing. The problem with the control page still exists where I cannot monitor my monthly network usage or see who is logged in to it. He said he contacted Mediacom and was told "We are aware of technical issues in the area and are working on correcting it." At this time, I cannot say all problems have been corrected
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They have not done anything to resolve the issue. I heard from the supervisor of Mediacom and he scheduled an appointment to come to my house on Monday November14th to see if he can figure out what is going on. He said after he figures out the problem then "We'll discuss any credits to my account." I contacted him this morning at 11:(Nov 12th) and had to leave a message that the unknown devices were logged on to my network once again and I took a screen shot showing the devices "hooked up to my modem" and at the same time, in the same photo, a picture of my modem showing NOTHING was connected

From: Lee G[redacted] <lg[redacted]@mediacomcc.com> Sent: Wednesday, November 16, 2016 11:54 AM To: info Subject: ID [redacted]   I met with [redacted] on the 14th, and we were able to verify the devices popping up were his direct tv boxes. His modem was replaced and we are monitoring it. his current usage for the month 12 days in is at 22 gigs. I spoke with [redacted] today and informed him I would be getting back with after I got more info about the previous usage.   Thanks Lee

Per phone call from customer:I did receive my money back except for the 6% fee.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] In regards to your recent correspondence we researched your accounts. While our modems we provide our customers do have the capability for WiFi service, not all of our customer's use it. Some do not use WiFi services at all,others will opt to...

buy their own router that will provide their own WiFi signal in their home.   When we first offered Internet services years ago, we did not offer any routers at ailfor our customers. As technology has changed over the years, we as a company have evolved to offer these additional services for our customers. We started out offering the modems that did not have built in WiFi,and have changed over to aii WiFi modems, rather than carry the expense ot Keeping two ditterent types of modems on hand. These additional service can be turned on, if the customer wants that service in their itume drH.I µr eler !) i.u rrui. itdvelo go buyiheir own.   Customers can still purchase their own, it's all their own preference. If they do choose to use our WiFi services, we maintain all of our modems and will replace it at no charge anytime there are any issues, including any service issues with the modem, modem upgrades,speed increases,etc.   We did look back on your account at the address above, and the address where you previously lived. We do show you did have our $3.95 wireless services for a time period at your previous address up until 7/31/2015 when you had it removed.   If we can help you on this in the future, please just let us know. If you prefer to purchase your own,that certainly willwork with our system. Sincerely  Mediacom

[redacted]Hello, Mrs. [redacted] is 100% correct. Unfortunately I had extreme circumstances which resulted in almost $10,000 in veterinary expenses.  We had to have an emergency...

c-section and we had to have intestinal surgery on a Dane twice. She had a section of her intestines that had to be removed and the first surgery ended up leaking in her abdomen which resulted in a second surgery.  After a month in the hospital these issues completed depleted our emergency funds and then some.I appreciate all Mrs. [redacted]s patiences and understanding. As I expressed to her I would have to contact my credit card representative regarding the refund and how fees work. A refund was issued minus the 6% fee. The refund can take 7-10 to post.Thank you[redacted] -  Majestic Giantswww.majesticgiants.net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me at this time.  If they are unable to determine who is attached to my account and is using the service I pay for then I still expect the outcome that I had requested in my main complaint.  As of now, Lee, the tech supervisor is only coming to my house to "see if he can find the problem"  he never said anything about what corrections would be made.
Regards,
[redacted]

From: Lee G[redacted] <lg[redacted]@mediacomcc.com> Sent: Wednesday, November 9, 2016 11:00 AM To: info Subject: Case ID [redacted]   To whom it may concern, I have spoken with [redacted] on this issue and I have setup an appointment with him at his house to look into the issue that he is having with...

his service. Thanks   Lee G[redacted] Tech Ops Supervisor Mediacom

In regards to claim # [redacted],We had dispatched a technician out to the customers property on Saturday the 13th  to look into the issues the customer was having with his service. The technicians had found the issue to be a bad wire outside. After replacing the line they went in to test the...

service with the customer. Services were tested and everything was working properly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

There was an outage in the area that started 8/23/17 and was repaired on 8/24/17.  Our Local supervisor called the daytime phone number the customer listed on the complaint form on 8/29/17 and she ask him to call her after 5:00PM.  He called that night twice after 5:00 and was not...

able to make contact.  He will send an email to her today to try schedule an appointment for her after for 5:00 or on the weekend.