Service tech, Nick, was courteous, neat and accomplished the job - I now have hot water! When running late the office gave me a call to apprise meIt was a pleasure working with such a professional company
Today Matt came back, just like he promised He got my air working again He’s wonder manI can’t thank him enoughHe was extremely understanding when I was frustratedHe did a great job and I’d have him back againThank you very muchBut it does look like a new unit is in our futureThank you, Matt for being so kind and understandingVery professional
I have been a customer of RPoust for the past years and have always been pleased with their serviceMy current experience was no exceptionThe service technician who came to repair my air conditioning system was prompt, courteous, and took the time to thoroughly explain and fix the problem
No air today...called PoustWas thinking that I would not have air for a few days, but Eric Swas there in a short amount of timeGot my problem solvedHe was cheerful, helpful & got the job done in record timeThanks, Eric!
I have used Proust on a regular basis and consider the service they provide valuable for my familyI specifically request Nick for annual servicing on my furnace and air conditioning unitsIn addition to providing regular maintenance Nick has repaired/replaced worn parts in a timely fashionThe cost has been reasonableI highly recommend both Proust and Nick
Was in process of moving from *** ** *** Exhaust/condensation pipe coming out of furnace venting carbon monoxide and condensation from furnace to outside was leaking water from PVC joint connectionsI called Proust, told them the circumstances and told them I needed repair within the by the weekendThey sent a technician Douglas, immediatelyShowed the technician the problemHe agreed pvc needed replacing and proper gluing/bondingI also repeated that I needed the work done before the weekendHe said that he had to order parts and would get back to me as soon as he got to the office to write up estimate and charged $ for visitHe also acknowledged that the $ would be credited to the cost of the workThe technician wwThis occurred on 12/18/To this day I never heard from them nor have I received a return call despite telling the technician clearly that I wanted the work done immediately no matter what the estimate wasSince there was a danger due to the l
Jamie,,the tech., was prompt,pleasant, and professional through out his visitHe was open to questions and kept us informed At the end of the visit Jamie recapped for us his service done, adding complete descriptionsAs needed or desired We couldn't be more pleased
Very professional and thoroughExplained to us all along the way what was being done and whyLeft everything cleaner than when they arrivedWe appreciate the great service
When I first reached out to this company the responded within the first day for scheduling, that’s goes a long way for meWhen the sales specialist came to my house he was very polite to myself and my familyHe had a lot of knowledge and took about an hour to go over the two pros and cons of each system I was looking at, as well as adding his own recommendations for the way my house is set upWe have not locked in deal yet but they are promising and I will be at least talking with them again
Imagine a tech who shows up on the dot when scheduled, is polite, knowledgeable, and honest, and leaves you with the feeling that you want to continue using this serviceThat's Nick from R.PoustI have a service contract with the company and am pleased with the value/cost ratioI will be calling them for an estimate to replace my 18-year-old system and feel confident that the estimate will be fair and the job done properly when the time comes
Unfortunately, I can't name the individual team members sent to my home to install a new heating and cooling system, yesterday, because all members deserve Kudos!!! They worked diligently from early morning to mid-afternoon ensuring that my old cumbersome system was removed, without incident, and the new one installed They were mindful of my pets until I could confine them and were equally attentive to my furnishings and hardwood floors as they had to make many trips from the basement through my home using the front door Each team member was polite, professional, hard-working and energetic Before leaving, they answered all questions, demonstrated use of the new thermostat, ran both systems to make certain they ran smoothly, and cleaned up after themselves The entire experience was one I dreaded needlesslyThank you very much for a job well done
Matt is always a pleasure to have in the house Most of all, he is very polite, quite unusual these days especially with a young man Today he was a special help to me because he reassured me about the air conditioning after the terrible chemical smell from the neighbor's refinishing of their cabinets The policeman said it would take two weeks to leave the condo, and it did Matt explained how the air conditioner cleans the bacteria from the air, and he was happy to reset the temperature for me I felt happy that he sprayed something on the condenser He is a very nice man and does his job well Thanks to him
Chris *** was dispatched to my residence due to my air conditioner not blowing out cold air wellHe arrived in the time frame said and diagnosed the problem and was able to repair the problemMatt was very professional and an all around great guyFantastic job on Matt's partWould highly recommend
I had Poust install Air Units in my home last May When they came out they told me that they weren't going to be able to do the job that day because the guys who came and gave the estimate made a mistake and didn't know my electric panel box wasn't amps Even though they were in my basement looking at it for minutes (guys)The job was quoted to me for $15,and that morning they told me it was going to be $20, I said no that was a huge difference and I wasn't going to do it They finally agreed to doing it for the price of the contract we signed but then came up with another problem while doing that work While doing my air units they then told me I had a problem with my well pump and tankThey quoted me a price of $3,to do the job While it was ripped apart they then told me it was now going to be a $job I had no choice since they were already doing it They also gave me another estimate to replace water filters under my sink They told me that was going to be another $1,because they had to put a brand new system in since they couldn't find replacement filters I went online and bought a pack for $ So that was untrue Then today my well pump started to leak and I placed a call to them The woman from the company told me she would have someone out within the hour or so Shortly thereafter I got a call from Ryan that it was out of warranty and they weren't coming and to have a good day I spent over $20,with this company and thats how they treat their customers They could of said its out of warranty and there will be a charge Not leave me a message when water is pouring in from what they installed and say its not our problem and have a good day So I should find a new plumber after I spent $20,with them? Thats not how you treat customers
Excellent work from serviceman named Nick from Poust Heating in Sparta, NJ He took the time to explain each element of maintenance work that had to be done on my Lennox air-conditioner and future trouble spots
Service tech, Nick, was courteous, neat and accomplished the job - I now have hot water! When running late the office gave me a call to apprise meIt was a pleasure working with such a professional company
Today Matt came back, just like he promised He got my air working again He’s wonder manI can’t thank him enoughHe was extremely understanding when I was frustratedHe did a great job and I’d have him back againThank you very muchBut it does look like a new unit is in our futureThank you, Matt for being so kind and understandingVery professional
I have been a customer of RPoust for the past years and have always been pleased with their serviceMy current experience was no exceptionThe service technician who came to repair my air conditioning system was prompt, courteous, and took the time to thoroughly explain and fix the problem
No air today...called PoustWas thinking that I would not have air for a few days, but Eric Swas there in a short amount of timeGot my problem solvedHe was cheerful, helpful & got the job done in record timeThanks, Eric!
The staff at Poust was great They put my AC in my house in Newton in 1982, and I have used them on both of my other homes ever since
I have used Proust on a regular basis and consider the service they provide valuable for my familyI specifically request Nick for annual servicing on my furnace and air conditioning unitsIn addition to providing regular maintenance Nick has repaired/replaced worn parts in a timely fashionThe cost has been reasonableI highly recommend both Proust and Nick
Was in process of moving from *** ** *** Exhaust/condensation pipe coming out of furnace venting carbon monoxide and condensation from furnace to outside was leaking water from PVC joint connectionsI called Proust, told them the circumstances and told them I needed repair within the by the weekendThey sent a technician Douglas, immediatelyShowed the technician the problemHe agreed pvc needed replacing and proper gluing/bondingI also repeated that I needed the work done before the weekendHe said that he had to order parts and would get back to me as soon as he got to the office to write up estimate and charged $ for visitHe also acknowledged that the $ would be credited to the cost of the workThe technician wwThis occurred on 12/18/To this day I never heard from them nor have I received a return call despite telling the technician clearly that I wanted the work done immediately no matter what the estimate wasSince there was a danger due to the l
Jamie,,the tech., was prompt,pleasant, and professional through out his visitHe was open to questions and kept us informed At the end of the visit Jamie recapped for us his service done, adding complete descriptionsAs needed or desired We couldn't be more pleased
Jason was terrific got to work right away and kept me posted as to what was wrong with the ac, highly recommend
He was great...very helpful and made my call into my air conditioning service!
Very professional and thoroughExplained to us all along the way what was being done and whyLeft everything cleaner than when they arrivedWe appreciate the great service
When I first reached out to this company the responded within the first day for scheduling, that’s goes a long way for meWhen the sales specialist came to my house he was very polite to myself and my familyHe had a lot of knowledge and took about an hour to go over the two pros and cons of each system I was looking at, as well as adding his own recommendations for the way my house is set upWe have not locked in deal yet but they are promising and I will be at least talking with them again
Good service experience
Imagine a tech who shows up on the dot when scheduled, is polite, knowledgeable, and honest, and leaves you with the feeling that you want to continue using this serviceThat's Nick from R.PoustI have a service contract with the company and am pleased with the value/cost ratioI will be calling them for an estimate to replace my 18-year-old system and feel confident that the estimate will be fair and the job done properly when the time comes
Unfortunately, I can't name the individual team members sent to my home to install a new heating and cooling system, yesterday, because all members deserve Kudos!!! They worked diligently from early morning to mid-afternoon ensuring that my old cumbersome system was removed, without incident, and the new one installed They were mindful of my pets until I could confine them and were equally attentive to my furnishings and hardwood floors as they had to make many trips from the basement through my home using the front door Each team member was polite, professional, hard-working and energetic Before leaving, they answered all questions, demonstrated use of the new thermostat, ran both systems to make certain they ran smoothly, and cleaned up after themselves The entire experience was one I dreaded needlesslyThank you very much for a job well done
Matt is always a pleasure to have in the house Most of all, he is very polite, quite unusual these days especially with a young man Today he was a special help to me because he reassured me about the air conditioning after the terrible chemical smell from the neighbor's refinishing of their cabinets The policeman said it would take two weeks to leave the condo, and it did Matt explained how the air conditioner cleans the bacteria from the air, and he was happy to reset the temperature for me I felt happy that he sprayed something on the condenser He is a very nice man and does his job well Thanks to him
Chris *** was dispatched to my residence due to my air conditioner not blowing out cold air wellHe arrived in the time frame said and diagnosed the problem and was able to repair the problemMatt was very professional and an all around great guyFantastic job on Matt's partWould highly recommend
I had Poust install Air Units in my home last May When they came out they told me that they weren't going to be able to do the job that day because the guys who came and gave the estimate made a mistake and didn't know my electric panel box wasn't amps Even though they were in my basement looking at it for minutes (guys)The job was quoted to me for $15,and that morning they told me it was going to be $20, I said no that was a huge difference and I wasn't going to do it They finally agreed to doing it for the price of the contract we signed but then came up with another problem while doing that work While doing my air units they then told me I had a problem with my well pump and tankThey quoted me a price of $3,to do the job While it was ripped apart they then told me it was now going to be a $job I had no choice since they were already doing it They also gave me another estimate to replace water filters under my sink They told me that was going to be another $1,because they had to put a brand new system in since they couldn't find replacement filters I went online and bought a pack for $ So that was untrue Then today my well pump started to leak and I placed a call to them The woman from the company told me she would have someone out within the hour or so Shortly thereafter I got a call from Ryan that it was out of warranty and they weren't coming and to have a good day I spent over $20,with this company and thats how they treat their customers They could of said its out of warranty and there will be a charge Not leave me a message when water is pouring in from what they installed and say its not our problem and have a good day So I should find a new plumber after I spent $20,with them? Thats not how you treat customers
Excellent work from serviceman named Nick from Poust Heating in Sparta, NJ He took the time to explain each element of maintenance work that had to be done on my Lennox air-conditioner and future trouble spots
Very Good Job