I am sorry [redacted] feels that wayWe try very hard to make sure we explain everything when a car is purchasedWe put it in writing and have it signed to make sure everyone involved agreesI included those documents in our last responseWe had not checked the car for inspection and had no knoledge whether it would pass PA state inspection in it's present condition [redacted] knew all of this and signed acknowledging thisThis is a very difficult price range for vehicles i
[redacted] and [redacted] purchased a [redacted] from Auto Sales on 11/18/After leaving with their new car the check engine light came onThey called back to the dealership and were asked to come back so we could do a quick evaluation of what caused the lightUpon returning the [redacted] was scanned showing a #cylmisfireThere was no indication the the vehicle was misfiring so the code was cleared and they were instructed if the light came back on to return on Monday when we vwould have more time to check into the problemThey did return on Monday and dropped the car off for us to look atWe checked the performance of the coil packs and spark plugsChecked electrical connections to all related parts, cleared the code and test drove the car for approximately miles (Doulble the distance normally needed for a check engine light to come on) and no check engine lightThe car was picked up the following morningThe check engine light did come back on for the [redacted] 'sWe made another appointment to further check the carThe car was dropped off and we again scanned it for codesThe code was different than before, no #cylmissfire code but a generic codeWe again began the process of trying to find the source of the codesince it was an intermitent problem we connected a scanner to the vehicle to the vehicle capable of recording data while the car was being drivenNothing showed up during the intial mile test driveJeff soke to [redacted] and learned the problem appeared after a longer trip to Quakertown.The computer was attached again and the vehicle driven over miles with no check engine lightJeff spoke to [redacted] again when he stated he would rather leave the car and make sure everything was okThe car was taken for another mile ride with no issuesWe called rentchler Chevrolet and scheduled an appointment to see if they could shed light on this intermittent problem [redacted] called at am saying he was minutes away and would light to pick up the carJeff explained the plan with Rentchler but met with continued resitanceOut of frustration he said stop being an as.( an unfortunate inappropriate comment)We have done everything possible to solve the problem experienced by the [redacted] 's with there car even though it was not covered by the warranty included with the purchaseIntermittent problems are the most difficult to find and often take more time to findWe have never asked for any money for the work we performed only for enough time to be able to diagnose the problemHopefully they will afford that oppurtunity to whomever they decide to have work on there vehicle in the future Jeff
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The car I bought did not have on the sale that this car cannot be inspected it has to many motor problems it has a lot of emition problems which exceeds the value of the car the cars on his lot are inspected and the car was on their lot for one year he should of let me know it had all these issues and like I mentioned there was nothing on the bill of sale anything about no inspection Regards, Jesse K***
I am sorry [redacted] feels that wayWe try very hard to make sure we explain everything when a car is purchasedWe put it in writing and have it signed to make sure everyone involved agreesI included those documents in our last responseWe had not checked the car for inspection and had no knoledge whether it would pass PA state inspection in it's present condition [redacted] knew all of this and signed acknowledging thisThis is a very difficult price range for vehicles i
[redacted] and [redacted] purchased a [redacted] from Auto Sales on 11/18/After leaving with their new car the check engine light came onThey called back to the dealership and were asked to come back so we could do a quick evaluation of what caused the lightUpon returning the [redacted] was scanned showing a #cylmisfireThere was no indication the the vehicle was misfiring so the code was cleared and they were instructed if the light came back on to return on Monday when we vwould have more time to check into the problemThey did return on Monday and dropped the car off for us to look atWe checked the performance of the coil packs and spark plugsChecked electrical connections to all related parts, cleared the code and test drove the car for approximately miles (Doulble the distance normally needed for a check engine light to come on) and no check engine lightThe car was picked up the following morningThe check engine light did come back on for the [redacted] 'sWe made another appointment to further check the carThe car was dropped off and we again scanned it for codesThe code was different than before, no #cylmissfire code but a generic codeWe again began the process of trying to find the source of the codesince it was an intermitent problem we connected a scanner to the vehicle to the vehicle capable of recording data while the car was being drivenNothing showed up during the intial mile test driveJeff soke to [redacted] and learned the problem appeared after a longer trip to Quakertown.The computer was attached again and the vehicle driven over miles with no check engine lightJeff spoke to [redacted] again when he stated he would rather leave the car and make sure everything was okThe car was taken for another mile ride with no issuesWe called rentchler Chevrolet and scheduled an appointment to see if they could shed light on this intermittent problem [redacted] called at am saying he was minutes away and would light to pick up the carJeff explained the plan with Rentchler but met with continued resitanceOut of frustration he said stop being an a
s.( an unfortunate inappropriate comment)We have done everything possible to solve the problem experienced by the [redacted] 's with there car even though it was not covered by the warranty included with the purchaseIntermittent problems are the most difficult to find and often take more time to findWe have never asked for any money for the work we performed only for enough time to be able to diagnose the problemHopefully they will afford that oppurtunity to whomever they decide to have work on there vehicle in the future Jeff
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The car I bought did not have on the sale that this car cannot be inspected it has to many motor problems it has a lot of emition problems which exceeds the value of the car the cars on his lot are inspected and the car was on their lot for one year he should of let me know it had all these issues and like I mentioned there was nothing on the bill of sale anything about no inspection Regards, Jesse K***