Royal Dry Cleaners Reviews (11)
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Royal Dry Cleaners Rating
Address: 698 1/2 Coxwell Ave, Toronto, Ontario, Canada, M4C 3B9
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: After reading the response I see several points that are not correct The response will first state what correctly was said, they then go back and state what they think was saidThey state I requested no shoe to be shown, this is correct as I stated in my first correspondence to you They then say according to Francis I requested a little bit of shoe to show, not a correct statement They state the dress was two inches too short, as indicated by there employee, correct statement Later on they say they cut off 1/inches, so how could two inches be to short?- not a correct statementThey say as a favor they let me take home the dress This is my dress how could it be a favor to take home my own dress? They indicate I bullied the staff and was disruptive That was never the case I was the one to feel bulliedThey did offer to fix the dress by either adding fabric to the bottom of the dress or by straightening out the crooked hem Neither was acceptable to me, as I feel you don't add fabric to the bottom of a formal gown, and I wanted to wear heels with my dressTo suggest I was not happy with the dress because I am short and perhaps the dress looked different on me then on the model is just adding insult to the whole situationIn conclusion, I was looking for a correct resolution to a problem Never pointing blame I can see how they handle this situation that will not be happening It's a shame they don't value customer service Regards, [redacted] ***
My name is Joseph Kang the manager of Royal Dry CleanersI'm responding per your request in regards to the complaint filed by a new customerThis was the first time that we did business with this customer and even gave her a discounted rate on all the services since she was complaining about the price and we wanted the repeat businessWe have been in business for almost years and have a reputation for providing quality workOur business depends on our repeat customers and word of mouth referralsAll of the accusations by this customer are not true and seems to be an attempt to get FREE servicesIt is not worth our time and effort to "cheat" anyone as mentioned by the customer under the desired settlement especially since the disputed amount is for $Our profit margin on this does not even cover the time for us to respond to this complaintThe customer mentioned that she was in a rush and did not bother to take them out of the plastic and check when she picked up the clothesShe didn't even call us or come back to discuss the matter, but instead filed a complaint with the Revdex.com without giving us a chance to resolve any issuesThe jogging suit was cleaned and the trouser's original hem was redone on both sides per the customer's requestThere was never a request to make them shorterWe tailor measure any resizing requests with the customer and mark the clothes with white chalk which was never done because she wanted the original hem to be fixed since it was coming outWhat sense does it make for us to only hem one side of the trousers or not clean the jogging suit especially for a new customer that we want to retain? None of these accusations will keep us in business or increase our profit marginsThis is the first time in almost years that someone has filed a complaint with the Revdex.comOur reputation speaks for itselfWe make every effort to provide good customer service as this is key to our successAll of the services requested were doneOur position is that we will not provide a resolution or future service to scammers who make accusations trying to get over on usPlease let me know if you have any questions or concernsHave a good day Regards, Joseph Kang Royal Dry Cleaners
. I brought a garment in for repair last year and, although they advertise that they make alterations, my garments sat for three weeks and was never repaired! I finally had to bring it to another establishment.
In an attempt to give them another chance, I brought another garment to be dry cleaned on July 19th, 2019. Turn only was the garment not dry clean, The colour was completely ruined and still no dry cleaning!. As I tried to leave the store with the government I was *** temporarily detained from leaving.
This is not the first time that I have received such certainly, *** and *** treatment buy this business.
I demand that that this garment be cleaned and brought back to the original state that I brought it in or at the garment be replaced.
CCustomer D came into my cleaners on July 192019 around noon time and requested to be dry cleaned two pieces of garments as a RUSH service. As I examined the garments, the two piece garment was a quite dull they were heavily stained all over the garments(***). I've explained to DD that the RUSH service limits working on the stains and I recommended a week so the cleaners can take time to work the stains thoroughly as much possible and at the same time, I told D, the some of stains won't come out due to the age, the type stains but we will try our best to get the best result. So D wanted to have them back on July 20 which she still didn't allow enough time. When I tagged garments, I described the color and the types of stains as much as possible(***).
D did mention about the alteration that she left here three years ago to replace a zipper which it it was not done. I told D that I don't recall about her alteration and did not make a sense because three years ago I had a good seamstress who was a very punctual and efficient.
The following day(Thursday), my son from the cleaners, texted with me with my employee's note(Refer to B) which was left on the table before she closed the cleaners. So on Friday, I calcalled D and left a voicemail that the garments are ready to be picked up but still a lots of stains and I recommend to send them back for recleaning. As I was leaving the cleaners around 3pm, I told my employee that if D comes to pickup the items later this afternoon, recleaning is recommended which D did requested for recleaning.
When the garments came back from recleaning with a tag(***) they got removed the most of the stains and the fabric of the garments were brighter than when D brought them to be dry cleaned.
When I came to work on July 30, my employee left a note on the counter(***) and after reading a note, I called D and a left message on her voicemail stating that we did recleaned twice and the cleaners attached the special note tag(***) that they tried their best to remove the stains and cannot clean anymore due to it may damage the garments. Also, we do not personally remove the lints balls are between the layers of the clothing. Her jacket sleeve and skirt have overlapped layers with a lots of accumulated balls balls between the layers.
Around 11:30am, D came with man who had a tablet on his hand and later, I found out he was vedio ta taping the incident without my consent.
I bring the packed gartments on the hook then D ripps the top of the plastic and the paper roughly and told me that we didn't clean them which D pointed at the lints balls between the layers and my response to her was that we dry cleaned and press and try to remove the stains as much as possible but not the between the layers. Then D told me the man had been video taping the incident and will not pay for the dry cleaning and D took gartments on her hand was about leave so I grabbed the garments and told D to pay and do whatever you want to do after. D will take me to small claim court and I told her to pay first and take me to tge court. I blocked the door and asked her leave the garments or pay and take them. When D was going to push me away from the doir, I warned her not to push/touch me because I have a serious back pain and a lots of pains in my leg. ***.
I told her we should call the police which the did call the police but later D had to leave so man called the police again that D had to leave and I don't know what police recommended the man to do after the second phone call, D left the garments at the cleaners and left around 11:50am. and I left my cleaners around 12:10pm ***.
D should provide the video tape since D's partner/friend was video taping the incident.
Conclusion of my business manner to customer and dry cleaning garments were provided accordingly.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the business is rife with inaccuracies. It is apparent that the owner intends to dodge all the main issues.
1.) The garment had one small soil on the jacket.
The *** cleaning process ruined the
colour of the garment causing huge blotches
that the owner***,claims are "stains that would not come out."
2.) The owner further admits to careless behavior
stating that she "does not remove lint balls." What kind of dry cleaner does not, at the very least, remove LINT BALLS?!!
First the Owner claims that she took the garments from me and then contradicts that statement by claiming that she did not take the garment from me but, then admits she unlawfully confined me and says she asked me to leave the garment behind. Which distortion of facts does she want me to believe?
The fact remains that the owner did an unacceptable job then *** forcibly trying to wrench the garment from my arms, all the while, standing in front of the door blocking my exit.
Once again, I want my money back ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr.Kang contacted me and I explained my issues, he decided he wanted to argue because he was upset I contacted the Revdex.com, instead of coming back to the cleaners, he explained that there was a mis communication when I dropped off my clothes about the services I wanted but yet me receipt is for the exact service I asked for, Mr.Kang was NOT present when I dropped my clothes off or when I picked them up so what he is saying is untrueIt's doesn't matter how much I was charged what matters is I was charged and the service was NOT DONE and the business can continue this behavior with other costumers.
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have nothing further to say I'm not going to continue arguing the same thing back and forth if they have video footage it will show I specifically asked for my pants to be hemmed shorterI'm done with the back and forth wether I am refunded of not I hope the Revdex.com POST THIS COMPLAINT ON THE WEBSIte so others are cautions because they are scam artist
*** ***
My name is Joseph Kang the manager of Royal Dry CleanersI'm responding per your request in regards to the complaint filed by a new customerThis was the first time that we did business with this customer and even gave her a discounted rate on all the services since she was complaining about the
price and we wanted the repeat businessWe have been in business for almost years and have a reputation for providing quality workOur business depends on our repeat customers and word of mouth referralsAll of the accusations by this customer are not true and seems to be an attempt to get FREE servicesIt is not worth our time and effort to "cheat" anyone as mentioned by the customer under the desired settlement especially since the disputed amount is for $Our profit margin on this does not even cover the time for us to respond to this complaintThe customer mentioned that she was in a rush and did not bother to take them out of the plastic and check when she picked up the clothesShe didn't even call us or come back to discuss the matter, but instead filed a complaint with the Revdex.com without giving us a chance to resolve any issuesThe jogging suit was cleaned and the trouser's original hem was redone on both sides per the customer's requestThere was never a request to make them shorterWe tailor measure any resizing requests with the customer and mark the clothes with white chalk which was never done because she wanted the original hem to be fixed since it was coming outWhat sense does it make for us to only hem one side of the trousers or not clean the jogging suit especially for a new customer that we want to retain? None of these accusations will keep us in business or increase our profit marginsThis is the first time in almost years that someone has filed a complaint with the Revdex.comOur reputation speaks for itselfWe make every effort to provide good customer service as this is key to our successAll of the services requested were doneOur position is that we will not provide a resolution or future service to scammers who make accusations trying to get over on usPlease let me know if you have any questions or concernsHave a good day
Regards,
Joseph Kang
Royal Dry Cleaners
The customer lied to us when we called her and called us back admitting afterwards that she said we had the wrong number because she was avoiding bill collectors. Obviously, this is a clear sign that this customer is not telling the truth. The service that was paid for was done per the customer's request. There is a completely different process for alterations that require measurements as stated previously and they were never taken from the customer or even marked with white alteration chalk on the pants. The jogging suit was cleaned as we are not in the business to not clean clothes because it does not benefit us in any way. The false claim that the services were not provided is supported by the original receipt as well as the video footage from the security cameras. No refund or future service will be honored to this customer because we do not do business with cheats.
My name is Joseph Kang the manager of Royal Dry Cleaners. I'm responding per your request in regards to the complaint filed by a new customer. This was the first time that we did business with this customer and even gave her a discounted rate on all the services since she was complaining...
about the price and we wanted the repeat business. We have been in business for almost 25 years and have a reputation for providing quality work. Our business depends on our repeat customers and word of mouth referrals. All of the accusations by this customer are not true and seems to be an attempt to get FREE services. It is not worth our time and effort to "cheat" anyone as mentioned by the customer under the desired settlement especially since the disputed amount is for $21.70. Our profit margin on this does not even cover the time for us to respond to this complaint. The customer mentioned that she was in a rush and did not bother to take them out of the plastic and check when she picked up the clothes. She didn't even call us or come back to discuss the matter, but instead filed a complaint with the Revdex.com without giving us a chance to resolve any issues. The jogging suit was cleaned and the trouser's original hem was redone on both sides per the customer's request. There was never a request to make them shorter. We tailor measure any resizing requests with the customer and mark the clothes with white chalk which was never done because she wanted the original hem to be fixed since it was coming out. What sense does it make for us to only hem one side of the trousers or not clean the jogging suit especially for a new customer that we want to retain? None of these accusations will keep us in business or increase our profit margins. This is the first time in almost 25 years that someone has filed a complaint with the Revdex.com. Our reputation speaks for itself. We make every effort to provide good customer service as this is key to our success. All of the services requested were done. Our position is that we will not provide a resolution or future service to scammers who make false accusations trying to get over on us. Please let me know if you have any questions or concerns. Have a good day.
Regards,
Joseph Kang
Royal Dry Cleaners
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
After reading the response I see several points that are not correct. The response will first state what correctly was said, they then go back and state what they think was said.
They state I requested no shoe to be shown, this is correct as I stated in my first correspondence to you. They then say according to Francis I requested a little bit of shoe to show, not a correct statement.
They state the dress was two inches too short, as indicated by there employee, correct statement. Later on they say they cut off 2 1/2 inches, so how could two inches be to short?. - not a correct statement.
They say as a favor they let me take home the dress. This is my dress how could it be a favor to take home my own dress?
They indicate I bullied the staff and was disruptive. That was never the case. I was the one to feel bullied.
They did offer to fix the dress by either adding fabric to the bottom of the dress or by straightening out the crooked hem. Neither was acceptable to me, as I feel you don't add fabric to the bottom of a formal gown, and I wanted to wear heels with my dress.
To suggest I was not happy with the dress because I am short and perhaps the dress looked different on me then on the model is just adding insult to the whole situation.
In conclusion, I was looking for a correct resolution to a problem. Never pointing blame. I can see how they handle this situation that will not be happening. It's a shame they don't value customer service.
Regards,
[redacted]
My name is Steve K** and I am the manager and the "gentleman" that [redacted] spoke with that Saturday (April 24) when she returned to pick up the dress in her testimony. I will give you an accurate assessment of what I gathered from this incident. I tried my best to have a open face to face...
discussions with [redacted] and the tailor who did the measurements and the alternations, but she refused to give her a chance to explain her side. I collected all the details of what [redacted] said and what the tailor told me and did my best to give you this unbiased opinion. Feel free to edit some parts out if you feel I am providing too much opinion for your analysis.April 20, 2015 at 10:57 A.M. (I was not present for this interaction but gathered all the information from [redacted], Francis (Tailor) and Nari ([redacted]))• According to [redacted], she requested that the dress be trimmed and hemmed so that her shoe is not showing at all. Both Francis and Nari did the measurements, pinned her dress accordingly and she left the dress with us.• According to Francis, [redacted] requested that the dress show a little bit of the shoe. Francis and she agreed that the dress cannot be too long to cover the whole shoe as the dress will be touching the ground and she can trip over the dress.• According to Nari, she and Francis pinned the dress. Then they asked [redacted] to look in the mirror to see if this length was okay which she agreed to and [redacted] left the dress with us.April 24, 2015 - I went out on my usual delivery run and left Cinthia (the cashier) alone in the store. When I returned, she was upset and distraught that a customer for alteration services was very angry with her and said she would return to talk to me (manager). Cinthia informed me that the customer claimed that we ruined her dress and that we cut it way too short.About an hour later [redacted] returned. She told me her side of the story (see above event on 04/20/2015), I informed her that I was not there when the actual measurements took place, so I don't know what was requested and what or why it was done so that I cannot comment. I asked her to come back on Monday morning when the tailor and Nari are present so that we can have an open discussion about this and get to the bottom of what happened. She was noticeably angry and upset. She kept stating that "your employee" (Cinthia) agreed with me that this dress was cut too short and ruined and that the dress costs $500. To which I replied, "Cinthia is a cashier and neither she nor I were present at the time of the measurements. I would like for you to come back when all the parties involved are present so that we can discuss this openly." I asked her how much shorter is the dress than the desired length and she replied "about 2 inches." I did promise that if we can determine that we were at fault, that I will do everything we can to fix the situation or even pay for the dress. She also mentioned that the dress was crooked. I did comment on this and with lace materials, that can happen, but that is an easy fix. I was more concerned with her desired length at this time. I was not able to confirm or deny that her claims to this is true as she did not try on the dress in front of me.I made no promise of any kind of a call on Saturday to her. The tailor is off on Saturday so what could I possibly have to report to her on Saturday??? Not sure where she is getting this from.[redacted] asked me for a favor. She asked if she could take the dress home with her. I figured since she was already upset I didn't want to upset her anymore, so in good faith I allowed her to take the dress home with her. I did consider that she could tamper with it which would make it harder or impossible to repair, but wanted to give her the benefit of the doubt.April 27, 2015 - [redacted] returns late morning as agreed and all parties are now present. She shows up without the dress, but with paperwork in hand probably to show what she paid for the dress. I ask her can you please bring the dress and can we try it on in front of the tailor to which she replied, "No, I am not letting you guys touch the dress and I do not trust you guys anymore." I was surprised to hear this response, because on Friday when I spoke with her, she agreed that she will bring the dress back and we can all take a look to see how we can fix the situation. Francis tried to give her input but [redacted] did not allow her to provide her side and was basically acting as judge, jury and executioner. She stated that she was not interested in hearing anyone else's side and that we are to pay her $500 today or she will not leave the store.Francis and I had a conversation about the dress being 2 inches shorter than her desired length. Francis knew her claim to this and she still had the material that she was asked to remove by [redacted]. Francis then pulled out the lace material that she removed. I thoroughly inspected this myself and it was cut perfectly evenly and the length that was removed was approximately 2 1/2 inches.... What???? Now I was totally confused... How can [redacted] ask us to remove approximately 2 1/2 inches off her dress then claim that it is now 2 inches too short???? Now I had to ask her to bring the dress back and try it on... to which she refused and demanded cash to buy a new dress. I held my ground on this with her. I stated to her that at no time, and especially now am I admitting that my staff did anything wrong or outside of what [redacted] asked us to do. I informed her that my offer was to have her bring the dress back so that all parties involved can have a clear and thorough discussion about this and determine what can be done. She adamantly refused and demanded the cash. She showed no indication that she was going to bring the dress back. Even if we decided to give her the cash, we will NOT allow her to keep the dress. [redacted] refused to bring the dress back even after numerous requests from me. She refused to leave the premise unless "we gave her the money." She was beginning to become a disruption to our business as she was arguing with me while I was attending to another customer. It was beginning to appear like a "blackmail" scheme. This is when [redacted] ([redacted]) decided enough was enough... and asked her to leave or she will call the police for disruption. I even told her that if she was interested in suing us, to do so. Based on the evidence that was present at this time, it was clear to me that there was no case here for her. If she felt strongly, she should have filed a lawsuit instead of attack our reputation with a he said she said method. Bullying a poor little cashier and putting words in her mouth and acting unreasonably and irrationally is not going to solve this problem. Here is my assessment of the situation. [redacted] is a rather short woman. I believe that when she purchased the dress, she had an image that she would look a certain way once the alterations were done. It's happened to me many time when I see something in a catalogue with a tall proportionate model wearing something and I purchased it hoping that I will look like that. However it rarely ever turns out that way. Disappointing, but it happens to all of us. I do not believe that [redacted] had any malicious intent or planned to con us in any way. I believe that it was a case of she wanted to look a certain way that she had envisioned in her mind and when the alterations were done... and it didn't happen, she decided to take out her frustrations on us.If we had cut 5 inches off her dress and she claimed that it was 2 inches too short, I might understand her claim. However she asked us to cut 2 1/2 inches and now she is claiming it is 2 inches too short. There are many factors that may cause this. People sometimes wear something too high up or low on their hips when being measured... and when they try on the finished product and they don't wear it at the exact same place. It can give the appearance that it is too short or long. These were the factors I was trying to eliminate when I asked her to bring the dress back which she refused to do.She was asked to examine the dress as it was pinned and she agreed that it was the way she wanted before we even started the work.There are some inconsistencies in her claim about the part about how she wanted to dress to cover her shoes completely. Francis told me that she and [redacted] talked about this and they both agreed that if the dress covered her entire shoe, that she would trip over the dress. She omitted this part to me when she filed her complaint to me.in spite of what she is stating, the dress is NOT RUINED. The dress cuts off just above her shoes. It may not look exactly like what she had envisioned, but she was likely comparing herself to the model or the mannequin that the dress was on, I believe that the reason she didn't want to bring the dress back or return it to us was because she knows that it isn't ruined and knows that she can wear it. No one here is at fault. We are interested in just trying to find out what happened and try to fix it the best we can.Royal Cleaners has a very good reputation in the local community. We are endorsed by the two largest high end clothing designers and retailers and the most trusted place for cleaning, alterations and expert pressing. I do believe that she was threatening to damage our reputation for cash with the scene that she caused that Monday morning.My offer to take a look at the dress together and try to fix it for free still stands. We can decide on what the best course of action is after that.If you wish to contact me, please call or email me.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
After reading the response I see several points that are not correct. The response will first state what correctly was said, they then go back and state what they think was said.They state I requested no shoe to be shown, this is correct as I stated in my first correspondence to you. They then say according to Francis I requested a little bit of shoe to show, not a correct statement.
They state the dress was two inches too short, as indicated by there employee, correct statement. Later on they say they cut off 2 1/2 inches, so how could two inches be to short?. - not a correct statement.They say as a favor they let me take home the dress. This is my dress how could it be a favor to take home my own dress?They indicate I bullied the staff and was disruptive. That was never the case. I was the one to feel bullied.They did offer to fix the dress by either adding fabric to the bottom of the dress or by straightening out the crooked hem. Neither was acceptable to me, as I feel you don't add fabric to the bottom of a formal gown, and I wanted to wear heels with my dress.To suggest I was not happy with the dress because I am short and perhaps the dress looked different on me then on the model is just adding insult to the whole situation.In conclusion, I was looking for a correct resolution to a problem. Never pointing blame. I can see how they handle this situation that will not be happening. It's a shame they don't value customer service.
Regards,
[redacted]