Robinson Fence

Hi Ms***, I have attached our response for claim #*** ** *** ***. Thank you,*** ***

June 23, 2017 Revdex.com *** ** *** ***Austin, Texas 78752 Re: *** *** * *** Dear Sirs: We are in receipt of the above referenced complaintMs*** has received verbal responses to all her complaints from the Stoneybrook
Manager on various occasions in person and over the telephoneAt no point did our staff at Stoneybrook deny Ms*** with our corporate office contact informationIn fact, Ms*** faxed and emailed our corporate office on numerous occasions and the information she was requesting for the corporate office can be found in her Lease ContractFurthermore, Ms*** is fully aware of how to contact our corporate office because in another Revdex.com complaint case #*** dated November 15, I specifically told her in that response where to find that informationTherefore, Ms***’s last sentence in her complaint is completely untrue. In regards to Ms***’s current Lease Contract, she is on a month to month LeaseShe is not permitted at this time to renew due to her current past due balances, which are 120+ days past dueMs*** has been aware of her circumstances surrounding the denial of her renewal since March She has failed to rectify her account balance even though our office staff in good faith tried to assist her by setting up a payment arrangement of small payments due over these past monthsHowever, Ms*** to date has only made payment out of the 4. The vehicle that parks near Ms***’s building that says "hazardous materials" is a company vehicle belonging to another residentThe Stoneybrook office staff has already been in contact with that resident and there in no hazardous materials in the truck and/or on our propertyAlso, due to all of Ms***’s complaints in regards to that vehicle, that resident now parks off property to avoid any further complaints regarding his vehicle and Ms***. Ms***’s claims are unsubstantiated and she will not receive any monetary or contractual compensationTo date her account is severely past due and Eviction proceedings have already began Respectfully, *** *** ***Management Support

Tell us why here...THE LODGE AT WESTOVER HILLS ** *** *** * ** *** *** * *** *** * *** * ***
*** * *** *** * *** March 13, 2018 Revdex.com*** *** *** *** ***
*** ***
*** Re: Case Number: ***/*** *** Dear Sirs: We are in receipt of the above-referenced complaintI did speak to *** and explained to him that his charges were pursuant the terms of his signed Lease Contract with The Lodge at Westover HillsWe do not charge for wear and tear and I told him I would pull his invoices and move in inspection form and make sure he was not overcharged for any of the items listed on the account and if there were any adjustments to be made I would email him a revised statement. All invoices and the pictures taken of Mr***’s unit coincide with the charges on the accountThere are no adjustments that were needed and therefore Mr*** was sent subsequent information with the same amount due for his account. Pursuant the Lease, Mr*** is responsible for a professionally cleaning including the carpetHis cleaning invoice was actually higher than what he was charged on the Final Accounting StatementAlso, the paint charge on Mr***’s account was less than the invoice for labor and suppliesThe paint charge is prorated to account for wear and tear. Therefore, Mr***’s account balance will remain at a balance owed to The Lodge at Westover Hills of $If the balance is not paid promptly further collection action will begin. Respectfully, *** ***Account Resolution SpecialistManagement Support

Complaint: [redacted]
I am rejecting this response because:
[redacted] states at the beginning of her response that the Lodge of Westover Hills doesn't charge for normal wear and tear, yet contradicts herself by saying, and I quote, "The paint charge is prorated to account for normal wear and tear". Miss [redacted] charging for normal wear and tear, is ILLEGAL. Further, the apartment was returned in better condition than received, i.e., cleaner (I have before and after pictures and videos to prove it. Additionally, I am a very clean person and only lived in the unit for 6 months). Furthermore, the move-in inspection form has notes stating there were paint stains on the walls and ceilings, as well as stains on the floor. There are also notes of dirty areas, such as the top of the fridge and dust on the floors. While the lease states that the carpet has to be cleaned professionally, it's illegal to request that from a tenant. The tenant’s obligation is to return the unit in the same condition it was received, aside from normal wear and tear. If the Lodge at Westover Hills has the unit cleaned “professionally” or paints the unit between tenants, that is considered routine maintenance for them and it CANNOT be charged to the tenant (unless damage is caused by the tenant beyond normal wear and tear), regardless of what the lease states.  Legal action will be taken against the owner of the Lodge at Westover Hills for illegally charging me for paint and cleaning, if a refund in the amount of $146.47 is not received promptly. Regards, [redacted]

[redacted] received a refund from Stoneybrook apartments in the amount of $36.99. Thank you, [redacted] Management Support Account Resolution [redacted]

Stoneybrook Apartments      C/o Management Support | PO BOX 680425 | San Antonio | TEXAS | 78268210.858.2402 | FAX: 210.858.2404 | [redacted]  March 21, 2017 Revdex.com1005 La Posada DriveAustin, Texas 78752  Re: [redacted]/Case #...

[redacted]  Dear Sirs:  We are in receipt of Mr. [redacted]’s complaint in regards to him vacating his apartment with his PCS orders. Mr. [redacted] was given the same information we give all of our U.S. Military personnel who need to leave due to certain Military Orders by the U.S. Government.   Our company policy, as set out in our Military Addendum, is in strict compliance with the federal Servicemembers Civil Relief Act and Section 92.017 of the Texas Property Code. In short, a servicemember wishing to terminate their lease based on orders received may do so on the 30th day following the next rental due date, provided they have delivered a copy of their orders and a notice to vacate to us. In doing this they are released from any further rent obligations under the Lease Contract that they have signed.   Mr. [redacted] came into the Stoneybrook office on March 9, 2017, to discuss his options. He gave notice through the end of April pursuant the terms of the Military Addendum; however he did not turn in his orders. Once Mr. [redacted] turns in his orders, pays April rent and vacates his unit, he will have complied with the requirements of the law. At that time, we will attempt to re-rent his unit on his behalf. If the unit is re-rented before the end of April then Mr. [redacted] will be reimbursed for his portion of April rent once the new move in occurs.   Respectfully,   [redacted]
Account ResolutionManagement Support