[redacted] purchased membership from Roaring Run on April 28, 2006.The agreement included maintanence fees in the amount of $yr[redacted] did not stick to the agreementWe had to turn this account over to [redacted] twicePrior to turning an account over to collections we send four different letters and invoices, one certified letter, and three phone calls from ResortIf we do not receive any response or we cannot get member to pay we send to collectionsThis happened to [redacted] not once but twiceAfter the first time we had to write off $241.91.Upon receipt of this complaint and after reading [redacted] statement that [redacted] agreed that our balance was questionable we called [redacted] [redacted] said they never said that! They also told us they negotiated a payout from [redacted] in the amount of $which they paid on March 3rdPrior to March 3rd Priemer's had not made a payment since November 2013!!! And now on March 4th they file a complaint accusing us of questionable billing practices and wanting their initial membership cost they paid in refunded.And if that is not enough on March 3rd [redacted] 's sent an e-mail to [redacted] accusing Resort of unethical business practices!!If [redacted] 's want to speak to me I can be reached at Resort phone [redacted] and I would be happy to talk to them.If they put out ANY more comments regarding unethical practices or any other negative comments I will proceed with a law suitResort attorney, [redacted] , has the ***/ [redacted] e-mails from March 3rd and he has indicated to me he has enough information to move forward if need be
This will be my final responseLitigating an issue with a person who has been sent to collections twice and now wants a refund from a purchase made in is ridiculous [redacted] makes many comments in his last response that cannot be documented and therefore are simply hearsayIf [redacted] really feels he was not treated fairly then my offer still stands for him to call me at Resort on Tuesday, Wednesday, Thursday's.My records show [redacted] was contacted by my office as follows:called 6/30/- no phonemailed letter 8/9/2011- no responsecalled again 11/16/2011- no phonesent certified letter 11/2011- no responsesent to [redacted] first time on 2/15/12Paid [redacted] 11/19/2013-took nearly monthsResort wrote off $to re-instate him--his assertion we did not write this off is also rediculouscalled [redacted] 3/14/14- left message regarding past due amount of $164.45----no responsesent certified letter 8/28/14---no responsesent to [redacted] 11/7/
Re: [redacted] ID # [redacted] [redacted] was told correctly by ***, the Resort Administrator, that the total charge for a member to transfer their membership is $ When we talk to a potential buyer on behalf of a member that is what we sayWhen the member calls us for details prior to selling their membership we give them the detailsIf the member requests the breakdown then we tell them $for the transfer and $processing fee This has been our policy for yearsI don’t know where things went wrong with [redacted] but I am sorry they did Additionally all transfers are required to pay the first years maintenance fees in advance This has also been our policy for yearsOnce they are members then they can pay them quarterly [redacted] apparently thinks new transfers can pay quarterly starting outThat is not the case [redacted] recently received a certified letter from us demanding payment of past due amounts owed resortShe also incurred late fees and a fee for the certified letter [redacted] will need to pay all amounts owed Resort before a transfer can take place We have received a phone call from another prospect for [redacted] ’s membership and it appears the new prospect has been told some things regarding family use that are not consistent with her membership and the transfer is in jeopardy I really suggest [redacted] call [redacted] to get clarity on her membership, the transfer costs and procedures, and pay the balance on her bill For the record we have transferred memberships for our members in the past two weeks [redacted] Owner
Mr [redacted] I am attaching my contract where it states the $ If you would have looked before you sent this you would see that the account is in good standing My husband and I have been members since July and we were rarely in bad standing To charge $for $certified letter is a bit ridiculous for someone who has paid their dues since A call first would have been more appropriate As far as transferring the membership I have a buyer who is leaving messages for [redacted] who does not return calls I know the feeling because this has happened to me [redacted] also stated she would have you call me This call from you also never occurredThis is now my second potential buyer and I may have to possibly go to a third due to all the run around I already have 3rd person calling because I am giving membership away There is also a lady that answers the phones from the country store that is extremely rude to callers I did not get her name The only gentlemen I have spoken with was the man who called me on Saturday in regards to the transfer [redacted] told me you only transfer memberships on Monday and Tuesday and the man I spoke to on Saturday stated that was not true I did not tell anyone anything about the contract that was not true I had an interested person ask [redacted] about sharing the contract and she told them that it was not allowed The person did ask me about this after he spoke with *** The person I spoke to on Saturday told me they would have to dig through boxes to find my contact so I am attaching it for your convenience I always said nothing but nice things about the resort but then again I was never trying to transfer my membership This has been a nightmare Thank you, [redacted]
[redacted] purchased membership from Roaring Run on April 28, 2006.The agreement included maintanence fees in the amount of $yr[redacted] did not stick to the agreementWe had to turn this account over to [redacted] twicePrior to turning an account over to collections we send four different letters and invoices, one certified letter, and three phone calls from ResortIf we do not receive any response or we cannot get member to pay we send to collectionsThis happened to [redacted] not once but twiceAfter the first time we had to write off $241.91.Upon receipt of this complaint and after reading [redacted] statement that [redacted] agreed that our balance was questionable we called [redacted] [redacted] said they never said that! They also told us they negotiated a payout from [redacted] in the amount of $which they paid on March 3rdPrior to March 3rd Priemer's had not made a payment since November 2013!!! And now on March 4th they file a complaint accusing us of questionable billing practices and wanting their initial membership cost they paid in refunded.And if that is not enough on March 3rd [redacted] 's sent an e-mail to [redacted] accusing Resort of unethical business practices!!If [redacted] 's want to speak to me I can be reached at Resort phone [redacted] and I would be happy to talk to them.If they put out ANY more comments regarding unethical practices or any other negative comments I will proceed with a law suitResort attorney, [redacted] , has the ***/ [redacted] e-mails from March 3rd and he has indicated to me he has enough information to move forward if need be
This will be my final responseLitigating an issue with a person who has been sent to collections twice and now wants a refund from a purchase made in is ridiculous [redacted] makes many comments in his last response that cannot be documented and therefore are simply hearsayIf [redacted] really feels he was not treated fairly then my offer still stands for him to call me at Resort on Tuesday, Wednesday, Thursday's.My records show [redacted] was contacted by my office as follows:called 6/30/- no phonemailed letter 8/9/2011- no responsecalled again 11/16/2011- no phonesent certified letter 11/2011- no responsesent to [redacted] first time on 2/15/12Paid [redacted] 11/19/2013-took nearly monthsResort wrote off $to re-instate him--his assertion we did not write this off is also rediculouscalled [redacted] 3/14/14- left message regarding past due amount of $164.45----no responsesent certified letter 8/28/14---no responsesent to [redacted] 11/7/
Re: [redacted] ID # [redacted] [redacted] was told correctly by ***, the Resort Administrator, that the total charge for a member to transfer their membership is $ When we talk to a potential buyer on behalf of a member that is what we sayWhen the member calls us for details prior to selling their membership we give them the detailsIf the member requests the breakdown then we tell them $for the transfer and $processing fee This has been our policy for yearsI don’t know where things went wrong with [redacted] but I am sorry they did Additionally all transfers are required to pay the first years maintenance fees in advance This has also been our policy for yearsOnce they are members then they can pay them quarterly [redacted] apparently thinks new transfers can pay quarterly starting outThat is not the case [redacted] recently received a certified letter from us demanding payment of past due amounts owed resortShe also incurred late fees and a fee for the certified letter [redacted] will need to pay all amounts owed Resort before a transfer can take place We have received a phone call from another prospect for [redacted] ’s membership and it appears the new prospect has been told some things regarding family use that are not consistent with her membership and the transfer is in jeopardy I really suggest [redacted] call [redacted] to get clarity on her membership, the transfer costs and procedures, and pay the balance on her bill For the record we have transferred memberships for our members in the past two weeks [redacted] Owner
Mr [redacted] I am attaching my contract where it states the $ If you would have looked before you sent this you would see that the account is in good standing My husband and I have been members since July and we were rarely in bad standing To charge $for $certified letter is a bit ridiculous for someone who has paid their dues since A call first would have been more appropriate As far as transferring the membership I have a buyer who is leaving messages for [redacted] who does not return calls I know the feeling because this has happened to me [redacted] also stated she would have you call me This call from you also never occurredThis is now my second potential buyer and I may have to possibly go to a third due to all the run around I already have 3rd person calling because I am giving membership away There is also a lady that answers the phones from the country store that is extremely rude to callers I did not get her name The only gentlemen I have spoken with was the man who called me on Saturday in regards to the transfer [redacted] told me you only transfer memberships on Monday and Tuesday and the man I spoke to on Saturday stated that was not true I did not tell anyone anything about the contract that was not true I had an interested person ask [redacted] about sharing the contract and she told them that it was not allowed The person did ask me about this after he spoke with *** The person I spoke to on Saturday told me they would have to dig through boxes to find my contact so I am attaching it for your convenience I always said nothing but nice things about the resort but then again I was never trying to transfer my membership This has been a nightmare Thank you, [redacted]