RJI Professionals Reviews (%countItem)
RJI Professionals Rating
Address: 12335 W 53rd Ave, Arvada, Colorado, United States, 80002-1932
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We used RJI to fix our hail damaged roof and paint our house. They did excellent work. The roof looks great, the paint job looks beautiful, and the place was left spotless. RJI handled all of the insurance paperwork and made the whole process easy.
It was our pleasure! Thank you for the opportunity.
Great company to work with. Friendly - dependable - respectful & hard working!
Wonderful to hear from you! Please let us know if you need anything else.
My roof and gutter replacement experience was far from professional. I encountered lack of attention to detail, incorrect material used and poor billing practices.
Thank you for the feedback. We apologize for any inconvenience to you. Great feedback like this helps us to see our shortcomings, and we always welcome an opportunity to be better at what we do. We believe all issues here were resolved prior to this post. Please reach out to us if you feel differently, or need further assistance.
The gutter in the back of the house is sagging exposing the screwed in drip edge flashing. The wrong size drip edge flashing was used on one side of the work shop as a result the gutter was not properly installed.
We are happy to come out and meet with you and resolve any issue present. Can we reach out to you and schedule something?
Yes I have some issues that need attention to.
My husband and I spent a year working with a scammy roofer (do not do work with Roofing Authority based out of Denver!) who took our $5k deposit and ran! After getting recommendations from neighbors in the area, I reached out to RJI and boy did they come to the rescue! We were under a tight deadline before our insurance would refuse to cover for the hail damage done to our house 2 years prior. They had their attorney attempt to help us get our deposit back but the original roofer basically disappeared. RJO then worked with us on pricing so to make up that for the fact that we lost our original deposit and then did the work quickly, before our deadline. They were professional, fast, helpful and a pleasure to work with! I wish I could give this company a 10 star review! Don't hesitate, hire them now!
Thank you for the kind words. Unfortunately there are some bad apples in our business that give people a poor impression of who we really are. We are grateful we were able get your project back on track and appreciate the opportunity to do just that.
I am speaking on behalf on my Mother Grace *** and I am handling the claim for hail damage that occurred on her property in Greeley, Co. We hired RJI Professionals to handle all the sub contractors to do the repairs. We have had quite a bit of problems with them from the start. The damage date is July 29th 2018 and they approached my Mom to try and get the job right away. They were working the area due to the severity of the storm. I found out in Nov. that they were having trouble with our insurance company Colorado Farm Bureau and I got in touch with them to get to the bottom of the issues. I found out that there were delays on both sides, the insurance company and also RJI. I was able to get all of the repairs approved in early Nov. and the repairs started on Jan 23rd. 2019 I was upset about the delay because we had wonderful weather until the night of Jan 23rd. They installed the roof on that day. They assured me that they would clean up really well such as debris and nails due to the fact that we have 3 dogs. Since it snowed the night after the install they used the excuse that they couldn't clean up due to the snow and that they would come back to do so. They have been out many times for other repairs and still have never cleaned up the nails. My 80 year old mom and myself had to do all the cleanup. I did have some issues with the roof and they have since corrected those problems and now the roof passes inspection. I have caught them in many lies regarding what was scheduled and when. Champion patio needed to do repairs to the enclosed sun room and RJI told me that they couldn't get the work started right after the roof because they were so busy. I talked to the production team at Champion & they told me that Andy called them at the last minute to get them to put a rush job on the work and that was when I found out they never scheduled the repairs with Champion until March and they gave Champion 1/2 the money down on Feb 12th. So that was one of many lies. RJI submitted a estimate from American Garage Doors and that estimate was approved by my insurance company. Those doors were to be either Raynor Doors or a replacement door close to the standard of Raynor Doors. Come to find out they could have had the measurements for the doors done back in December and they never did until Feb. That was another delay. When American arrived to do the work they said they didn't have all the materials and they had to leave and come another day. They finally installed the larger door of a 3 stall garage. Then they said they would have to come back they still didn't have all the materials. When they came back to install the smaller door my Mom noticed some issues with the doors and she called me at work and put the installer on the phone. I told him to leave the smaller garage door there so I could compare and get a good look at it. I went to her house to inspect the doors and the wind was bowing and the noise was horrible and it was difficult to even stay out in the garage. The smaller door is lacking the brace at the top so that will break out eventually. The door opener on the larger door is installed in the wrong position, the insulation on the inside of both doors is all dented (too many to count) to the point that they look used or preowned. Every single panel has dents on the inside. The larger door is curved up on one side and they tried to blame that on the concrete and we know that the concrete is not sagging and it is level. The Doors are not positioned properly and you can daylight around the edges. The larger door makes noises when opening and shutting that sounds as if it will fall off the tracks. The installer did not install the seals around the doors on the outside. At the point that he told my Mom that he was done with the install the seals still were not installed so he had no intentions on installing them. I told him on the phone not to bother because she had wooden seals and he brought plastic trim with seals attached. One month ago I had Mark from RJI and the sales rep with American Garage Doors and Zach from Colorado Farm Bureau all meet me at the property along with my Mom and we all inspected the doors and the issues. Mark from RJI was supposed to research the doors available to get the correct doors and I still have heard nothing from him. He sent me one email stating that he was still waiting to hear from the manufacturer. I received another quote that was the same amount of money and would like to go with that company to get the doors that are correct installed. I do not want any more problems with this company and need to end the dispute to finish out the claim and move on.
Sincerely,
Renee ***
970-222-7686
(daughter of Grace ***) All parties have it in writing that I am dealing with this claim !!
RJI agrees with your assessment on the garage doors. We are working the issue out with our subcontractor currently. We are happy to let you use another garage door company to replace the currently installed doors at no additional cost to you. It appears as though we have not done an effective job at scheduling also. I can understand the frustration this would create and apologize for any inconvenience this caused. Your email is quite welcomed, and we will use it to better our process going forward. Candid customer feedback is the only way we can really know how we are doing, so thank you! Please let me know if there is anything else I can do for you in the meantime.
RJI provided outstanding service in replacing our hail-damaged roof. They worked directly with my insurance company, so it was a real turn-key job from my perspective. The crew replaced our fairly large roof in less than two days. Great job all around!
Wonderful! Thank you for your business and feedback.
Excellent job. Since we are a non-profit, working on our commercial roof with minimum disruption to our operations was important. They did the job fast and with an excellent eye for quality.
It was our pleasure! Thank you!
RJI provided a great experience for having our roof replaced. From Colin coming out and walking us through each step and explaining what to expect to the crew who came out to do the job. They were extremely professional and respectful of our property. They made sure to clean all debris from our yard as well as our neighbors. Thank you for making this so easy.
It was our pleasure. We appreciate your business!
Working with RJI was a 5-star experience!!!
After a bad hail storm and seeing the damage that was caused to our cars, I decided I better have my roof checked. I called RJI and my Insurance Company, Andy with RJI met our Insurance adjustor to determine the roof damage. It turned out not only the roof needed replacement there was a multitude of damage, including painting of house, gutters/downspouts, screens, and SEVERAL miscellaneous items. I was a bit overwhelmed after hearing all the damage.
Once I signed with RJI, they took charge and took the stress away from me and worked directly with my insurance/keeping me out of being the middle man. The teams they had to do the different jobs at my house were awesome!! I was amazed how professional how both the painting team and roofing group they engaged were!! I was always kept in the loop by RJI on what steps/timelines to expect!!
Both RJI Team as well as the Subcontractors they engaged were patient with my many questions/requests and were a pleasure to work with!!
Thank you RJI!!!
Thank you for the kind words Andrea!
After we had hail damage to our roof, we choose to work with RJI for repairs. They were easy to work with from start to finish. They met deadlines and expectations and made the overall experience easy and stress free. They handled the details with our insurance company and guided us through the process step by step. I would highly recommend RJI!
I was recommended to RJI Professionals by my father who also had hail damage to his house as well as his neighbors. They came out and assessed my roof and within a couple of months I had a new roof. Nice employees, very professional. Thanks for a job well done.
Glad we could help! Thank you for the opportunity.
Hi,
I'm Joanna and I live in Golden, CO. I had my home's roof replaced by RJI in Golden, CO after a massive hailstorm. The entire process from start to finish ran very smoothly. Andrew met me in the beginning and worked with USAA, my insurance company, in order to begin the process. Within two weeks, the ball was rolling and we had a date on the books to get the roof replaced. We were able to pick and coordinate the right gutter system and they helped to maintain the high level and upgrades that my roof had before. In fact, they even worked with me as a liason between USAA in order to make sure that those items were taken care of without any extra out of pocket expense on my part.
When it came time to get my roof done, I was incredibly impressed. They brought a large crew and dumpster to my home to demo the roof. We have a 1600sft above ground ranch--which means more roof than I actually imaged plus an attached quad sized garage. This was apparently a very big job. The workers were on site from 7am - 8pm the first day and somehow managed to leave the house in amazing condition after all the debris that had to come off. We were incredibly impressed. Then, they returned the next morning by 7:30 in order to finish the job. My home was left in better condition than when they first got there and I have the peace of mind that my roof will last through many more storms and hopefully 10+ years in CO. This is a family run company that is honest, reliable, trustworthy and worth every single penny.
I was called by MANY roofing companies last year with the big hail strom that blew through town and even closed down CO Mills for almost a year. With almost all of those companies, I felt as if they would tell me I needed a new roof even if I didn't. Definitely wasn't the case with RJI.
I highly recommend them! (to anyone and everyone)
It was our pleasure. Thank you for the kind words Joanna!
RJI Professionals, Inc. and Kyle ***
"I cannot say enough good things about these guys! New roof, paint and gutters--all professionally done in a timely way by great and happy workers. They listened to my concerns and wants, communicated well across their groups and executed beautifully! All workers were very pleasant to deal with. They dealt with my insurance company and provided everything needed to get approval for total repair/replacement on heavy baseball sized hail damage. I would highly recommend them across the board--and I am very picky!!"
Thank you for the kind words Sally!
I would like to share our experience in working with RJI Property Reconstruction General Contractors. Along with many other Coloradans, our house was damaged during the intense hailstorm in May 2017. Andy Claire with RJI provided excellent customer service and coordinated the project, which resulted in a quality roof replacement and siding. In addition, he was responsive to any concerns or issues that came up during the process and after the job was completed. We appreciated his patience and willingness to assist us in areas not under his direct control. In addition, the subcontractors provided quality service and were very professional.
A happy homeowner!
Golden, CO
Thank you Aggie! It was our pleasure.
RJI is a wonderful Roofing company to work with when renovating a home or repairing from disaster. My family's home was in the path of the "Most expensive Storm in Colorado's history". Our roof, gutters and skylights were destroyed. RJI was out to our home the day after the storm to sure up the holes in our skylights. RJI made us a priority due to the shattered skylights. The house was repaired within a month with an entirely new roof. The roof looks great. The gutters are clean. And the skylights are modern and beautiful. Our Foreman made extra efforts to meet our needs for some touch up work. Moreover, the financial staff at RJI were super easy to work with and never once pressured us. We will gladly work with RJI for future improvements to our home. My wife and I recommend RJI for your home improvement needs. Feel free to drive by our Applewood home and see the lovely new roof.
Sincerely Billy and Amanda Carestio