RJ's Carpet Cleaning

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the rug was not rolled up and I did voice my concerns at the time of serviceSince they are refunding the money, I can go elsewhere Regards, [redacted] ***

April 15, Revdex.com Jefferson StNE Ste A Albuquerque, NM RE: Response to complaint — Assigned # [redacted] Complaint Product Service- Carpet cleaning Purchase Date-4/3/Problem date-4/3/Order invoice [redacted] Service Issues: 1) Threw area rug into bedroom Answer: Area rug was rolled up and placed in bedroom 2) Did not vacuum carpet before cleaning Answer: The use of a regular vacuum cleaner used at various sites is unsanitary, spreading pet dander and other allergens to the carpet_ Our truck mounted machine power vacuum's carpet while steam cleaning the carpet, which is at degrees Fand sanitizes the carpetPurchase price is a $minimum charge but was reduced to $Client paid $cash at the time of serviceClient did not state any concern to our technicianor call our office on this issueClient will be reimbursed $by checkIf there are any questions, please do not hesitate to contact our officeSincerely, [redacted] , owner

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, the rug was not rolled up and I did voice my concerns at the time of serviceSince they are refunding the money, I can go elsewhere
Regards,
*** ***