Rivermont Station Apartments

We have been in communication with the previous resident prior to the complaint and continuously since Our staff thoroughly reviewed the move-out file, researched the history of the unit, and spoke with the staff With regard to the carpet replacement charge, it is a valid charge and will remainWe pull the carpet back whenever there is a pet present in the unit to ensure we are not going to have odorous stains reappearing after cleaning When this was performed in this unit, multiple stains were evident, as shown in the photos I sent previously As to your question regarding analysis on the stains, a urine stain presents in a yellowish odorous manner and is quite distinctive Not only did the technician performing the inspection report the stains were indeed urine, but our Regional Maintenance Coordinator also inspected the carpet before approving the replacement We researched the history of the unit and found that pets have not been present in the unit prior to your residencyWith regard to the paint charge, while the charge is valid, due to potential miscommunication, we will be removing the charge as a courtesyRequests to be present at a move out inspection are not simply ignored, however, in this case, the requests were not in writing, which makes them exceptionally difficult to track and confirm This is why we request that all correspondence of an important nature, be in writing We understand the importance of being able to attend the move-out inspection, and quite frankly it is the best scenario for everyone involved, including the resident Therefore, we are working with our team to develop a better process that will work to fit everyone’s needs better All of this has been communicated to the resident directly

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again the statements made by Rivermont are incorrect once again and I will be happy to prove them wrong in courtThey just made yet another statement in their response to youThey "say" now that they mailed me a final statement in December but yet their attorney states they mailed me a statement in January but once again they are wrongI never received any statement from RivermontIf you would like for me to prove any of this to you especially this last statement I will be happy to forward you the email from their attorneyThe funny thing to me is that they continuously keep changing their statements and their figuresTheir attorney knows I disputed the amount on the bill and I have records proving this alsoIt will all come out in the trial and they will not get away with thisIt's sad but I just do not want this to happen to anyone else againSo please just keep a record of it for everyone to be able to read and if you need any documentation to back it up feel free to send me an email Regards, [redacted]

This former resident terminated his lease prematurely due to the purchase of a home and incurred early termination fees that he is not disputing His Final Account Statement was timely mailed to him on December 7, to the forwarding address he provided in his move out
notice. After three months of no response or payment from the resident, the account was sent to a collections attorney After being contacted by the attorney, the resident began making payments in June 2013.
Rivermont was not aware of any disputes regarding the account until July 2014. Rivermont agreed to remove a water bill ($24.98), a charge for vinyl replacement ($54.88) and a charge for drip pans ($24.00) once it was made aware of these issues Attorneys' fees were adjusted accordingly, however the resident took the position that he did not owe attorneys' fees or interest
despite failing to make payments for six months after the issuance of his final account statement Ultimately, it was necessary to file suit to collect the remaining balance
Attorneys' fees of 33.3% and default interest of 12% are provided for in lease. These fees have already been incurred by Rivermont, are owed to the attorney, and will not be waived While the resident claims he did not receive the final account statement, our records show it was timely sent to the proper address Additionally, none of these issues were raised for over a year
after the resident began making payments and almost two years after the resident moved out Rivermont has done all that it can to resolve this former resident's issue, but it cannot waive the attorneys' fees and interest that are owed

We have been in communication with the previous resident prior to the complaint and continuously since.  Our staff thoroughly reviewed the move-out file, researched the history of the unit, and spoke with the staff.  With regard to the carpet replacement charge, it is a valid charge and...

will remain. We pull the carpet back whenever there is a pet present in the unit to ensure we are not going to have odorous stains  reappearing after cleaning.  When this was performed in this unit, multiple stains were evident, as shown in the photos I sent previously.  As to your question regarding analysis on the stains, a urine stain presents in a yellowish odorous manner and is quite distinctive.  Not only did the technician performing the inspection report the stains were indeed urine, but our Regional Maintenance Coordinator also inspected the carpet before approving the replacement.  We researched the history of the unit and found that pets have not been present in the unit prior to your residency. With regard to the paint charge, while the charge is valid, due to potential miscommunication, we will be removing the charge as a courtesy. Requests to be present at a move out inspection are not simply ignored, however, in this case, the requests were not in writing, which makes them exceptionally difficult to track and confirm.  This is why we request that all correspondence of an important nature, be in writing.  We understand the importance of being able to attend the move-out inspection, and quite frankly it is the best scenario for everyone involved, including the resident.  Therefore, we are working with our team to develop a better process that will work to fit everyone’s needs better.  All of this has been communicated to the resident directly.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once again the statements made by Rivermont are incorrect once again and I will be happy to prove them wrong in court. They just made yet another false statement in their response to you. They "say" now that they mailed me a final statement in December but yet their attorney states they mailed me a statement in January but once again they are wrong. I never received any statement from Rivermont. If you would like for me to prove any of this to you especially this last false statement I will be happy to forward you the email from their attorney. The funny thing to me is that they continuously keep changing their statements and their figures. Their attorney knows I disputed the amount on the bill and I have records proving this also. It will all come out in the trial and they will not get away with this. It's sad but I just do not want this to happen to anyone else again. So please just keep a record of it for everyone to be able to read and if you need any documentation to back it up feel free to send me an email.
Regards,
[redacted]

Review: Upon moving out of my apartment on 6 June 2013, the Rivermont Apartment told me they would mail me my refund check for 308.63 to my new address of [redacted] It is now September 12th 2013 and I have not received the check. I have contacted them over 8 times trying to get an answer and they told me they mailed out the check, but I have never received the check. I have emailed their corporate headquarters and continued to get an answer to this problem but none of my phone calles have been returned or my emails. This is my last resort in order to get my 308.63 refunded to me.Desired Settlement: I want the refund amount given to me as soon as possible, it's been over 2 months now. The refund amount according to their very itemized deduction sheet is 308.63.

Business

Response:

September 17, 2013

Revdex.com Case # [redacted]Rivennont Station Apartments

To Whom It May Concern:

We received a copy of the complaint regarding a security deposit refund from one ofour former residents regarding his move out on June 6, 2013. A final account statement was sent to him on August 1,2013 in accordance with the Virginia Landlord and Tenant Act. On August 15, 2013 the former resident contacted the office to let us know he had not received his security deposit refund check. The leasing office checked with the corporate office and it was detennined that the check had not been sent out. A check was requested and mailed on August 20, 2013 to the forwarding address he left with the leasing office. The former resident did call the office in early September stating he still had not received the deposit. We advised him to give it a few days to see if the check would arrive and ifnot to let us know. He did call back a few days later to state he had not received the check. At that time, we had to place a stop payment on the original check and mail out a new one. Rivennont Station spoke with the former resident on Friday, September 13th confinning the new check number and amount.

If you have any further questions, please feel free to let me know. Thank you,

Review: Collection letter received from Rivermont Station attorney regarding August late payment. Unacceptable collection practices due to online rent payment scheduled for 8/16/13. In additon, I am [redacted] @ Ft Lee, Virginia who lost wages due to sequestration beyond my control.

Online payment confirmation #[redacted]Desired Settlement: Removal of collection practice by Rivermont Station for August rent; it was procssed online for payment on 8/16/13.

Business

Response:

August 22, 2013

Revdex.com Case # [redacted]-Rivermont Station Apartments

To Whom It May Concern:

We received a copy of the complaint regarding a notice of non-compliance sent from one of our residents regarding his delinquent August rent. While we feel sympathy for our resident’s situation, the fact remains that he did not make his August rent payment until August 16, 2013, more than 15 days after the due date, nor did he contact the leasing office until August 13, 2013 after the [redacted] was filed.

As is our policy, a courtesy call was made to the resident on August 5,

2013, before sending the notice of non-compliance and applying the late fee in accordance with the terms of the lease agreement. Despite the attempts to contact the resident, he did not respond until the [redacted] was already filed, nor did he make payment until August 16, 2013. Regardless, when we did hear from the resident, we offered to waive the late fee, as is our policy the first time a resident makes a mistake. The resident did not accept our offer, noting that he is willing to pay the late fee, and arguing instead that he should not be subject to any attorneys fees or costs for his non-compliance with the lease

agreement because he scheduled a payment for August 16, 2013. Unfortunately, scheduled payments can be cancelled and do not always result in actual payments received. Because Rivermont Station did not receive the resident’s rent payment on time as required by the lease agreement and was not made aware of resident’s furlough situation in a timely manner, Rivermont Station was not in a position to work with the resident toward resolution (as is our policy in furlough situations) and was forced to follow the steps for non-compliance outlined in the lease agreement. Rivermont Station acted in accordance with the terms of the lease agreement and with Virginia law.

Thank you,

Property Manager

Rivermont Crossing

Review: I lived at Rivermont Apartments from August 6th of 2010 until October 29th of 2012 when I purchased a home in the area. I had to break the lease I was in to move into my home understanding that I would have to pay a penalty when I left. I waited for them to send a final bill. It never came until I was contacted by a law firm stating they were collecting a debt for Rivermont. I explained to the representative of [redacted] that I had not received a bill from Rivermont and that the figures on the bill were incorrect but that I would be happy to pay the two months rent that was stated in the lease agreement as the penalty for breaking the lease. I have paid this but now the law firm has filled a warrant in debt for an amount that does not make any sense. They have actually since filling this warrant in debt changed the original bill and removed some of the items that I had informed them were incorrect. At this point I have decided to just show up in court and request a trial and most likely I will be filling a lawsuit against both the law firm and the apartment complex for falsifying documents and two years of unwarranted irritation. Please make sure this complaint is filled against both [redacted] and Rivermont Station LLC. I tried everything possible to work with them on this matter. They chose to be unresponsive. The bill should have been for $2111.50 and I have paid $2200 which means I have overpaid for this issue by a total of $88.50. I have every record that proves all of my claims are correct. Obviously I'm right or they would not have taken items off the bill on 10-17-2014:

EMAIL FROM [redacted] at [redacted]:

Our client, Rivermont Apartment, reviewed the account charges and we have been instructed to remove the

following charges:

24.98 duplicate water bill

54.88 vinyl replacement

24.00 drip pans

The new account balance is $1086.00.

The warrant in debt charges are for $1050.38 filled on 9-16-2014 so how they arrive at their figures is beyond my understanding since I have already paid what I owed.

They should also have removed a water/sewer bill for the month of November when I did not live there for a total of $22.08 and for the month of October for $24.32 which I had already paid when I paid for Octobers rent. I have all the documentation of paying everything. Hopefully you can help.

Business

Response:

This former resident terminated his lease prematurely due to the purchase of a home and incurred early termination fees that he is not disputing. His Final Account Statement was timely mailed to him on December 7, 2012 to the forwarding address he provided in his move out notice. After three months of no response or payment from the resident, the account was sent to a collections attorney. After being contacted by the attorney, the resident began making payments in June 2013.

Rivermont was not aware of any disputes regarding the account until July 2014. Rivermont agreed to remove a water bill ($24.98), a charge for vinyl replacement ($54.88) and a charge for drip pans ($24.00) once it was made aware of these issues. Attorneys' fees were adjusted accordingly, however the resident took the position that he did not owe attorneys' fees or interest

despite failing to make payments for six months after the issuance of his final account statement. Ultimately, it was necessary to file suit to collect the remaining balance.

Attorneys' fees of 33.3% and default interest of 12% are provided for in lease. These fees have already been incurred by Rivermont, are owed to the attorney, and will not be waived. While the resident claims he did not receive the final account statement, our records show it was timely sent to the proper address. Additionally, none of these issues were raised for over a year

after the resident began making payments and almost two years after the resident moved out. Rivermont has done all that it can to resolve this former resident's issue, but it cannot waive the attorneys' fees and interest that are owed.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Once again the statements made by Rivermont are incorrect once again and I will be happy to prove them wrong in court. They just made yet another false statement in their response to you. They "say" now that they mailed me a final statement in December but yet their attorney states they mailed me a statement in January but once again they are wrong. I never received any statement from Rivermont. If you would like for me to prove any of this to you especially this last false statement I will be happy to forward you the email from their attorney. The funny thing to me is that they continuously keep changing their statements and their figures. Their attorney knows I disputed the amount on the bill and I have records proving this also. It will all come out in the trial and they will not get away with this. It's sad but I just do not want this to happen to anyone else again. So please just keep a record of it for everyone to be able to read and if you need any documentation to back it up feel free to send me an email.

Regards,