River House Apartments

August 25, 2015This letter is in response to the complaint assigned an ID of [redacted] .RiverHouse has made a good faith effort to resolve this dispute, by discussing this matter in detail with the resident in referenceWe're happy to provide details in writing to the Revdex.com, in hopes that it may help the resident(s) acknowledge their responsibility.Sentence 1) “My previous apartment(River House) sent me a $1,bill for carpet replacement after I moved out.”The amount blled for carpet replacement was $1,107,The total bill to RiverHouse for replacing the Carpet was $1898.59.Sentence 2) “There are only two small stains on the carpet.”The phrase “Small stains" is an opinionated adjective; pictures of the damage are included with this letter, The stained area in the master bedroom was approximately 3' X 3", and the stained area in the living room/dining room was approximately 2' X 3', Based on Landlord's contracted Carpet cleaning specialist's expertise, the stains would not come out from cleaning methods, to meet the expectations of a standard condition, for re-rental to the next resident(s).Sentence 3) “But the apartment replacement the carpet of the whole apartment.”The Landlord & representatives reserve the right to make this decision, and we are consistent in our practices.Sentence 4) “I don't see my obligation to pay for the whole replacement."Resident(s) should refer to sections and of the Lease Agreement that was agreed to, which Indicates the resident(s) are liable for the cost of damage.Sentence 5) “Also, there is no strong evidence showing that these stains can't be cleaned."Both the Lease, and VRLTA, does not indicate we're required to attempt cleaning of the damage first, and then Consult with the resident(s), before moving forward with replacementHowever, we do practice mitigating damage costs forwarded to the resident(s), by NOT incurring additional and Irrelevant stain removal charges (when it would not yield acceptable results), and additional days of vacancy lossAdditionally, the resident(s) have the right, and are expected to leave the apartment clean, and in the same condition it was delivered in, less reasonable wear & tear,Sentence 6) “I think I should pay the money for carpet cleaning but $1,is overcharged.”The resident(s) were not charged for the entire carpet replacement costWhile the Lease and VRLTA permit forwarding of the entire cost to remedy damage to the premises, we did not do soThe total cost to replace the carpet was $1898,The carpet life for this product, assuming reasonable wear and tear, is years (months)The carpet was last replaced July 11", The leaseholders in reference moved in July 24th, 2013, and vacated on August 8", 2015, They occupied the premise for monthsWe charged for the remaining months of the carpet.[$1898.59/(months)] X(months) = $1,107.52.If the account balance is not paid, the account will be delivered to our collections agencyWe are willing to work out a payment plan if the resident(s) need additional time to pay for the damage, and remaining final utilities expensesWe ask that they contact us directly, in writing, to propose a payment plan if that is the desired option to takeIf the payment plan proposed in writing is approved, and is not followed, the account will go to our collections agency.Thank you,Ethan S.Property Manager

August 25, 2015This letter is in response to the complaint assigned an ID of [redacted].RiverHouse has made a good faith effort to resolve this dispute, by discussing this matter in detail with the resident in reference. We're happy to provide details in writing to the Revdex.com, in hopes that it may help...

the resident(s) acknowledge their responsibility.Sentence 1) “My previous apartment(River House) sent me a $1,100 bill for carpet replacement after I moved out.”The amount blled for carpet replacement was $1,107,52. The total bill to RiverHouse for replacing the Carpet was $1898.59.Sentence 2) “There are only two small stains on the carpet.”The phrase “Small stains" is an opinionated adjective; pictures of the damage are included with this letter, The stained area in the master bedroom was approximately 3' X 3", and the stained area in the living room/dining room was approximately 2' X 3', Based on Landlord's contracted Carpet cleaning specialist's expertise, the stains would not come out from cleaning methods, to meet the expectations of a standard condition, for re-rental to the next resident(s).Sentence 3) “But the apartment replacement the carpet of the whole apartment.”The Landlord & representatives reserve the right to make this decision, and we are consistent in our practices.Sentence 4) “I don't see my obligation to pay for the whole replacement."Resident(s) should refer to sections 6 and 10 of the Lease Agreement that was agreed to, which Indicates the resident(s) are liable for the cost of damage.Sentence 5) “Also, there is no strong evidence showing that these stains can't be cleaned."Both the Lease, and VRLTA, does not indicate we're required to attempt cleaning of the damage first, and then Consult with the resident(s), before moving forward with replacement. However, we do practice mitigating damage costs forwarded to the resident(s), by NOT incurring additional and Irrelevant stain removal charges (when it would not yield acceptable results), and additional days of vacancy loss. Additionally, the resident(s) have the right, and are expected to leave the apartment clean, and in the same condition it was delivered in, less reasonable wear & tear,Sentence 6) “I think I should pay the money for carpet cleaning but $1,100 is overcharged.”The resident(s) were not charged for the entire carpet replacement cost. While the Lease and VRLTA permit forwarding of the entire cost to remedy damage to the premises, we did not do so. The total cost to replace the carpet was $1898,59. The carpet life for this product, assuming reasonable wear and tear, is 5 years (60 months). The carpet was last replaced July 11", 2013. The leaseholders in reference moved in July 24th, 2013, and vacated on August 8", 2015, They occupied the premise for 25 months. We charged for the remaining 35 months of the carpet.[$1898.59/60 (months)] X35 (months) = $1,107.52.If the account balance is not paid, the account will be delivered to our collections agency. We are willing to work out a payment plan if the resident(s) need additional time to pay for the damage, and remaining final utilities expenses. We ask that they contact us directly, in writing, to propose a payment plan if that is the desired option to take. If the payment plan proposed in writing is approved, and is not followed, the account will go to our collections agency.Thank you,Ethan S.Property Manager

August 25, 2015
This letter is in response to the complaint assigned an ID of [redacted].
RiverHouse has made a good faith effort to resolve this dispute, by discussing this matter in detail with the resident in reference. We're happy to provide details in writing to the Revdex.com, in hopes...

that it may help the resident(s) acknowledge their responsibility.Sentence 1) “My previous apartment(River House) sent me a $1,100 bill for carpet replacement after I moved out.”
The amount blled for carpet replacement was $1,107,52. The total bill to RiverHouse for replacing the Carpet was $1898.59.
Sentence 2) “There are only two small stains on the carpet.”
The phrase “Small stains" is an opinionated adjective; pictures of the damage are included with this letter, The stained area in the master bedroom was approximately 3' X 3", and the stained area in the living room/dining room was approximately 2' X 3', Based on Landlord's contracted Carpet cleaning specialist's expertise, the stains would not come out from cleaning methods, to meet the expectations of a standard condition, for re-rental to the next resident(s).
Sentence 3) “But the apartment replacement the carpet of the whole apartment.”
The Landlord & representatives reserve the right to make this decision, and we are consistent in our practices.
Sentence 4) “I don't see my obligation to pay for the whole replacement."
Resident(s) should refer to sections 6 and 10 of the Lease Agreement that was agreed to, which Indicates the resident(s) are liable for the cost of damage.
Sentence 5) “Also, there is no strong evidence showing that these stains can't be cleaned."
Both the Lease, and VRLTA, does not indicate we're required to attempt cleaning of the damage first, and then Consult with the resident(s), before moving forward with replacement. However, we do practice mitigating damage costs forwarded to the resident(s), by NOT incurring additional and Irrelevant stain removal charges (when it would not yield acceptable results), and additional days of vacancy loss. Additionally, the resident(s) have the right, and are expected to leave the apartment clean, and in the same condition it was delivered in, less reasonable wear & tear,
Sentence 6) “I think I should pay the money for carpet cleaning but $1,100 is overcharged.”
The resident(s) were not charged for the entire carpet replacement cost. While the Lease and VRLTA permit forwarding of the entire cost to remedy damage to the premises, we did not do so. The total cost to replace the carpet was $1898,59. The carpet life for this product, assuming reasonable wear and tear, is 5 years (60 months). The carpet was last replaced July 11", 2013. The leaseholders in reference moved in July 24th, 2013, and vacated on August 8", 2015, They occupied the premise for 25 months. We charged for the remaining 35 months of the carpet.
[$1898.59/60 (months)] X35 (months) = $1,107.52.
If the account balance is not paid, the account will be delivered to our collections agency. We are willing to work out a payment plan if the resident(s) need additional time to pay for the damage, and remaining final utilities expenses. We ask that they contact us directly, in writing, to propose a payment plan if that is the desired option to take. If the payment plan proposed in writing is approved, and is not followed, the account will go to our collections agency.
Thank you,
Ethan S.
Property Manager

Review: I was greatly disappointed in the service and treatment by management. They were completely unwilling to offer the same move-in incentive for one of their properties, as they were with other properties under their management. It was obvious that they didn't care about the tenants they have, or making potential new tenants feel welcome and comfortable, and they are more worried about making as much money as they can from their properties, as they have a very busy place with alot of turn over. I had changed my travel plans to stay longer to talk to management in person, rather than using the phone or email as a courtesy, on the recommendation of the leasing agent (who was great by the way), only to have wasted my time and told quite emphatically that they wouldn't help me, and that they would just rent to someone else. Not the attitude that instills confidence in potential tenants.Desired Settlement: I just want the $500 move-in incentive or credit, for the building I am moving into, as the property I want is not available in their other building. Plus the building I am moving into has less amenities than the other buildings, so why not offer the incentive for a lesser property?