Rise Pest Control Minnesota Reviews (%countItem)
Rise Pest Control Minnesota Rating
Address: 4940 Highway 169 N, New Hope, Minnesota, United States, 55428-4026
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A rise salesman named Adam came to my door and offered pest control services. I declined at the initial offered price of $99. He then dropped the price to $65 for the first service and $99 for follow up services. I questioned what would happen if I was either unhappy or felt we did not need any further services. He said we could cancel with no issues. He then asked for my payment info for the $65 charge. I was never shown any documentation other than a price per sqft table. When I signed it was just a signature box on a tablet, I was never shown any form of contract nor was I told any of their contract clauses. I was then contacted after my initial service and informed that my 18 month contract I had agreed to had commenced. When I said that I didn't agree to any contract the company rep said they would ask Adam about what he sold us. I was then sent 6 emails with contracts I had never seen before but which all bore electronic copies of my signature which I had been told was for just the $65 first service.
My name is Brent *** and I am the Service Manager for Rise Pest Control here in Minneapolis. I received your notice regarding the complaint filed by Mr.. I spoke to Mr. the day he filed the complaint and cleared up the misunderstanding regarding our service agreement. He had told me he was going to withdraw his complaint, but apparently has not gotten around to doing so. Mr. also left a negative review on our Facebook page and I understand that review has since been taken down by Mr. after his issue was resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14341007, and find that this resolution is satisfactory to me.