Riley Plumbing & Heating Co

We initially quoted Mr [redacted] $to attempt to snake out tub drain He agreed to that and we proceeded to snake drain After unsuccessful attempts to unclog drain with snake and breaking off snake head in the process, we discussed options including replacing a section of the concealed drain piping to insure a long term solution We gave the customer a range from $1,500-2,500, not to exceed $2, We also told Mr [redacted] that if he decided to move forward with the drain replacement we would reduce the $charge to $ He agreed to have us come back to replace the tub drain once he opened the sheetrock We collected the $for the drain snaking work and a $deposit for the future work Mr [redacted] called last minute to cancel the drain replacement and asked for a refund We sent him $126, charging him $plus an additional $for the approximate hour spent diagnosing and planning for the drain replacement, which is our minimum diagnostic chargeAttached is a copy of the original invoice You can see where the $was crossed out and reduced to $ Also, the $deposit is listedAlso, attached is the invoice revised after the job cancellationSincerely, Scott R [redacted] Riley Plumbing & Heating ###-###-####

Complaint: [redacted] I am rejecting this response because: I kindly request that complaint# [redacted] be reopened as resolution by the business has not been provided I was promised monies for the repair work that I was forced to do because of their poor workmanship and lack of permit Sincerely, [redacted]

Great service and a quick response time We lost the hot and cold water lines to our kitchen during a winter storm (due to frozen pipes) Carmela made sure we had a technician at our house first thing in the morning to replace the damaged lines Julian, our technician, was extremelly professional and very friendly He was able to re-plumb the supply lines for our kitchen sink, which included a tricky bit of installation in the back of our kitchen cabinets, and get us back to in about 1/hoursA+ all around

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The $charge was never agreed upon by the customer The supplied invoice shows a $charge with the $crossed out (rather than simply a $charge) because $is the only price that was ever agreed upon and signed This is the whole point of the complaint If the company truly believes this is incorrect, then they should supply something showing the customer agreeing to the $charge The company is simply attempting to add on new charges after the cost of work was agreed upon The company's response talks about a minimum fee (shown in the modified, unsigned invoice) which is not mentioned at all in the original invoice This charge is unacceptableAdditionally, the plumber who produced the invoice (Jay) told me that he generated the reduced price ($150) because the entire visit only worsened the problem - the drain remained clogged and on top of that, there was a snake head stuck in the pipe While the plumbers did talk about the possible costs of re-piping and did set up a day to do this work, there was no mention of any cancellation fee or related chargesLastly, the cancellation of the re-piping date occurred the day after the work was scheduled - hardly last minuteI am again requesting that the extra, disputed fee of $be returned; I would view this as a fair resolution and the refund would satisfy this complaint Sincerely, [redacted]

What the customer and our company agreed to was $150 and the additional work of repiping the tub drainage at a not to exceed cost of $2,500. When the customer changed that agreement the pricing for the services provided that day changed which included the original cost for the snaking of $265 and the diagnostic work of $224 we completed which would have been included in the not to exceed cost of $2,500.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, my phones numbers have never changed and are in working order I've attached the repair bills to service the boiler and pull the required permit Please advise how to proceed Sincerely, [redacted]

Scheduled an appointment for a clogged drainThey called me 1/hrs prior to the appointment and canceledWorse, they could not rescheduleNot very dependableWould not recommend

We initially quoted Mr [redacted] $to attempt to snake out tub drain He agreed to that and we proceeded to snake drain After unsuccessful attempts to unclog drain with snake and breaking off snake head in the process, we discussed options including replacing a section of the concealed drain piping to insure a long term solution We gave the customer a range from $1,500-2,500, not to exceed $2, We also told Mr [redacted] that if he decided to move forward with the drain replacement we would reduce the $charge to $ He agreed to have us come back to replace the tub drain once he opened the sheetrock We collected the $for the drain snaking work and a $deposit for the future work Mr [redacted] called last minute to cancel the drain replacement and asked for a refund We sent him $126, charging him $plus an additional $for the approximate hour spent diagnosing and planning for the drain replacement, which is our minimum diagnostic charge.Attached is a copy of the original invoice You can see where the $was crossed out and reduced to $ Also, the $deposit is listed.Also, attached is the invoice revised after the job cancellation.Sincerely,Scott R***Riley Plumbing & Heating###-###-####