RightWay Homes LLC

We have reached out to customer and computer was returned as way it was, nothing missing on Thursday 8-13-Have spoken to customer and she did agree to withdraw this complaint as never was filled once computer was returnedComputer has been returnedSince the computer was damaged by ***, we ask consumer file a claim or a complaint against themWhile this is open and shut case, we have maintained communication with customer over period, delay on getting the computer was due to unexpected increase in business and unable to find parts to repair as the computer at question was an early 2000s modelAt Computer-Eze, we take customer service seriously and have an open door policy; therefore ask customers to use that first before coming to the Revdex.com and filling a complaintWe apologize for any inconvenience this may have caused and have investigated the issue and have found during those time when customer tried calling we had phone issues and email at timesThose have been corrected as of now.Revdex.com - Please withdraw this complaint as if never filledCustomer's issue has been resolved

After reading Mr ***'s response and not accepting the 1st proposed solution, we have given this issue some thought going forward and are willing to offer the following: We will agree to refund the customer the full $180, considering the circumstances the customer has brought up, we agree this would be the right thing to do. On the issue of the missing CD/DVD drive, we will continue to look for it, if we are unsuccessful, we will simply purchase another for customer.With the hard drive, would like customer to indicate what kind of drive it was so we can do our best to locate itIf not found, we can offer a replacementIn regards to the refund, here is the proposed timeline in getting it to customer:Due to slow business patterns that are present during July, we are willing to offer first $by end of month2nd installment by mid AugustWe would like to reach out to Mr *** next week via phone as he has indicated on the original complaint and reply in order to fine tune the proposed agreement to resolve the issueWe can either mail check/money order or if customer prefers we can send via *** (Please provide e-mail address of *** Account)

Good morning, I don't accept the response made by the business The business
and I did not have a miscommunication about the laptop being fixed The business said it was fixed, and would ship the laptop out to me When it wasn't shipped out after several weeks, that is when I went to the office to pick it up, and it was missing my RAM, CD-ROM, and hard-drive After being in business for years, how hard is it to ship an item to a customer?The main reason I issued a claim in the first place is the true lack of customer service, and this should be the main focus Not once did the business contact my personally to give me a status on my machine, and that is a month period I had to consistently call the businessAfter being in business for years, someone should pick up the phone each time a customer calls If for some reason they couldn't answer, and a customer leaves a message, the customer should receive a call back This never happened in my case.If this matter can truly be resolved outside of the Revdex.com, I wouldn't be submitting this claimThe reason I am asking for the full refund now is because the machine is not fixed and is missing parts I understand there were parts and labor put into fixing the machine, but due to the utter lack of customer service and my time spent trying to get a hold of the business, and waiting patiently months for the laptop to be fixed and is not, I am asking for a full refund as a customer service gestureAlso, I would like to have my missing parts found and shipped to my address After years in business, the business should be able to find my missing parts, ship them out to my address, give me a call, apologize about the inconvenience, and refund the full $as a customer service gesture

Our complete reply is attached via PDF file attachment due to character limitIf customer has difficulty reviewing, we can send to his email as provided in his complaint of Revdex.com can assist in providing response

We have reached out to customer and computer was returned as way it was, nothing missing on Thursday 8-13-15. Have spoken to customer and she did agree to withdraw this complaint as never was filled once computer was returned. Computer has been returned. Since the computer was damaged by [redacted], we...

ask consumer file a claim or a complaint against them. While this is open and shut case, we have maintained communication with customer over period, delay on getting the computer was due to unexpected increase in business and unable to find parts to repair as the computer at question was an early 2000s model. At Computer-Eze, we take customer service seriously and have an open door policy; therefore ask customers to use that first before coming to the Revdex.com and filling a complaint. We apologize for any inconvenience this may have caused and have investigated the issue and have found during those time when customer tried calling we had phone issues and email at times. Those have been corrected as of now.Revdex.com - Please withdraw this complaint as if never filled. Customer's issue has been resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The computer was returned, as stated, shortly after the business received my complaint. It does appear to be in-tact / in the same state as the first day Computer-Eze picked it up. I did write my complaint thoroughly and honestly from my perspective, which was primarily about communication problems. I never intended to have to resort to any outside measures but I'm glad that [redacted] responded swiftly to my complaint and returned the computer to my brother without any further delay. Again,  I am completely satisfied that this closes the transaction between us and I agree to [redacted]'s request that this complaint does not need to be made public.
Regards,
[redacted]